Parsa was absolutely amazing with our needs today, and we had many! He was extremely patient with us, very insightful and knowledgeable with current promotions, and helped us set up our new devices. He even took the time to help with phone calls that we needed to make for our devices. I love Verizon on eldorado, and I will always come back! read more

I visited this location because I was interested in possibly transferring service from ATT. My review is 100% based on the customer service. I was greeted and helped immediately by Christian. He was amazing! He ironed out the specs of the new phone I wanted, explained the plan in detail, and made a usually long process easy. I asked lots of questions and he answered each one easily and offered many perks I qualified for. He told me he usually works at a Denton location so make sure to ask for him at both locations just in case. Excellent service! read more

My daughter and I went to this store last night. We were welcomed in the minute we walked in the door. My daughter checked in. Madison came to assist my daughter. She was most knowledgeable and personable. She made our visit so pleasant. Thank you so much, Madison. You are the absolute best. read more

They have employees being racist to customers. This is unacceptable and something needs to be addressed and dealt with asap. A reimbursement is recommended due to damages done to a persons identification. read more

HORRIBLE customer service by ALYZZA! My mother, husband, and I went in to this store to help my elderly mom get a new phone, watch, and add a line. We worked with a sales associate for over an hour and selected the plan that my mom wanted. We told the associate that we needed to get to another appointment and were ready to check out. He said "of course" and went to get the phone from the back. Instead of coming back with a phone, he came back with Alyzza. She started talking about another "deal." I told her we needed to go and that we weren't interested in any more deals and just wanted to checkout. She looked at me, completely dismissed what I told her, then continued to present her other option rather than go with the one we had decided on. Because she refused to listen to the customer, my husband asked her to present what she had quickly, then told her that her "good deal" was an older phone, cost more per month, and had protection we already said we didn't want, therefore we wanted the original package. She still argued. My mom then told her she wanted the original deal and she STILL argued! We ended up walking out of the store without anything and told her that because of how she treated us she just lost a customer today, to which she responded, "that's fine." What an awful experience, all because of Alyzza. We have already transferred my mom to another carrier, which offered us the same products for a lower monthly payment. Goodbye Verizon, you won't be missed. read more

Worts place ever just came to drop of phone there is 7 t mobile people and they still have line been here for 30 minutes and I just left don't have time for there bullshist And then they have 2 people just walking around don't you see customers hurry and come help and stop been in your back office like you are doing something customers also have things to do than being here for one hour read more

My name is Brandon I recently purchased online 4 phones and was approved for them for my business. It said to go to the store I went to the store in Frisco Tx, store number 5725 Eldorado PKWY, 75033, the guy was very racist toward me and my family, he ask me for proof of identity I provide my commercial license he call me out my name, went to the back and flag me saying im not who I say I am. I call the store the numbers 800-837-4966, 888-483-7200, 800-582-0459, they was very rude ro me when I have them my information and rush me off the phone. I need corporate to respond. This was so embarrassing because my kids was there to witness racist stuff being said to there father in front of there mother. Verzion wireless has been so uncomfortable experience for us tonight. I need to be contacted about this and demand to be treated right, just cuz the color of my skin is darker doesn't mean im less of. And should be treated in a horrible way. read more

Verizon - They sent me this is privet my identity provided documents in all and all yall representative treated me like shit all morning - Mobile Phones Near Me - Frisco, Texas

I was treated unfairly and disrespected by the staff due to my Vietnamese nationality. The way I was treated was unacceptable and unprofessional. It's disheartening to encounter such racism in a store that should be welcoming to all customers. I hope Verizon takes this seriously and addresses how their staff treats everyone with the respect they deserve. They did not want to work and help their customers instead yelling and screaming and embarrassing customers in front of the store. Stay away from these two people. They are super racism and unprofessional. read more

Verizon - This is most rudely and racism guy in the store - Mobile Phones Near Me - Frisco, Texas

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Terrible experience and customer service. I'm currently sitting in this location on hold with Verizon Customer because the Verizon store cannot fix their mistake. We added 3 lines and 1 of the 3 would not activate. Had to make a trip to the store with the phone last month and spent 40 minutes at the store waiting on them to correct their 1st mistake. I'm here today because I received my bill and they're charging me full price for the "free" phone. I was told by the associate that she cannot help and we'll need to call Verizon customer service and handed us a sticky note with the phone number. I asked her why do I need to call Verizon Customer service when I'm sitting in a Verizon store and this store created this mess that I'm now being told I have to fix??? We've now been on hold for almost an hour and nothing. I understand that Verizon will not care but I'll be taking my services to another mobile provider. read more

Verizon - Mobile Phones Near Me - Frisco, Texas

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Regina is the best!!! Long story short I was on a family plan with another carrier and needed to have my phone switched back to Verizon on a new plan. There was an issue with my eSIM and the process took longer than expected. She took the time to walk me through the process and get me connected with all of the corporate lines I needed to talk to while getting me setup with a new plan as well. I HIGHLY recommend this location and especially Regina. read more

They are the worst mobile company in the world! They tried to talk me into switching over to them from T-Mobile and that they will buy out my contract and give me another free new phone. They told me that if I am not satisfied when I see the new phone then I do not have to sign up for anything and just return the phone and I owe nothing. However, when I found out their representative lied to me and they did not have any buyout offer so I called them and told them I am not interested in switching over; then when I got the new phone, I returned it immediately. However, for the past 7 months they have kept sending me billing statements and claimed that I have service with them, and they demand payment. I called them at least six times and spoke to one manager, two supervisors and the rest are Verizon representatives. They all said it is their mistake so they will fix it and I will never see any more billing statements and if I do, I just need to disregard it. I finally did just like what they all told me and now they have put me through a collection agency! That is extremely unprofessional and deceitful! That much be how they train their representatives, supervisors, and managers to lie and be deceitful and unprofessional! I report them to the BBB! G.L read more

Set up appointment via text with Owen over the weekend and showed up today. I love how easy it was to do so and the process was smooth, easy and great service too. Located in the same shopping strip as Costco off of El Dorado and Dallas Parkway. We switched over from AT&T to Verizon for more than one reason. The area where we live, does not have great coverage with AT&T. There was no special perks to keep them or upgrade even after having them for 10 years. The reason we decided to go with Verizon, is simply because they do have better coverage in our area and with a bonus perk that if you Buy one !phone X, you get one for 1/2 off, with a 2 year contract. We are so happy with our BOGO deal and it's been over two hours and we are loving it! No problems. I highly recommend you check them out if it's time for an upgrade and if you are tired of the low coverage with certain areas on your current provider. read more

Verizon - Mobile Phones Near Me - Frisco, Texas

Hunter is worst . She doesn't help me out with my bill . Doesn't want to find out about my bill which is increase $600 higher than last month . read more

We bought 2 iPhones 15 and a new Apple Watch through Verizon. We just had issues to transfer my phone line to my Apple Watch, came to this store just to ask the reason and the manager said he would charge us $30 to answer. THANKS BUT NO THANKS. read more

Just came back from Little Elm Verizon! I asked that woman working if she wouldbe the person to help us. She said " do ya see anybody else here" after not able to help us....I asked if she was from Texas.. she paid" born and bred".....I said that's why you're nasty........Texas people are uncouth....never ever will I go back read more

This message is not about the store, it's about the integrity of the company. I have been charged almost $1000 because the company did not close an account that they supposedly closed. Instead they gave my tablet a phone number that it previously did not have & started charging it upwards of $100 a month. They sent an email stating they would refund around $600 but instead of keeping their word, they recently said they cannot refund the money which is unbelievable! DO NOT DO BUSINESS WITH VERIZON! read more

This review is specifically for Jared who works at this location and tried to hustle my husband. First, my husband went in to get an Apple watch and iPad. Everything seemed to go well, he kept trying to add other items but typical sales, we get it. However, we brought the watch back and realized the band didn't fit. When we went back, and we went back immediately, Jared said we needed to pay $50 for a restocking fee to get a different band size. As someone who was literally there, and bought two high priced items, this seemed really outlandish. So we did not agree and left, with him putting a really bad taste in our mouth on using this store again. Days later, we realized that Jared added multiple services and add ons to our plan without our consent adding almost $100 to our bill monthly! Including an activation fee we paid for IN STORE! We called and got it all straighten up with the customer service line however, this to me was completely slimey and low. If you do decide to go into this store, stay far away from Jared. He will try to rip you off left and right. read more

Got the new 11, the salesman said if I brought my ) in he would give me a $200 credit so I brought my 6 back the next day and he wasn't there, the store manager said the salesman was mistaken that $200 was too much for a 6... I ended up calling Verizon corporate and they took care of it after a lot of hassle, but don't tell someone you can do something then not honor it... otherwise, it was friendly and fast service and I love the new phone read more

The employees not only don't care about their customers. They seem to enjoy telling customers things we should have known. For example when an update pushed by Verizon or Samsung messes up your phone they proudly tell you that you should not have taken the update. That it is my choice to accept an update. They hide behind the 2 year agreement and if I bought insurance or not. Those issues do not matter when the problem is a faulty update sent by Verizon. But since the employees enjoy so much taking advantage of people they seek no solutions. They would rather not help keep a happy customer over $70 repair than get $250/month in billing indefinitely. Math alone should have encouraged them to help me. read more

Employee named Shayla greeted us at the door when we walked in hoping to get help, not only was she rude and threatening she also had the the nerve to tell us she wasn't getting the manager for us when we asked for one. Told my fiancé to move and sit down or she was going to call the cops on him. We never had a such a bad experience somewhere and just wanted to share that with everyone. Hourly employees shouldn't have the right to treat paying customers with such disrespect and cruelty. read more

Verizon - Mobile Phones Near Me - Frisco, Texas

Loved the experience with the sales team personality wise, however my account was set up as a business account by mistake and now I'm not eligible for the trade in special. The phone number to this location doesn't work so I'm going to have to spend a good amount of time on the phone with customer service (after spending hours at the store to get my new lines in the first place). If someone over there sees this, can you call me. 858-254-0161 ASAP? I know there were system issues when i was setting all of this up and we were going to set up as a personal account, not business so we could use the promo to offset the amount of $$$ i owe to sprint for switching. read more

Picked up my new iPhone and it doesn't work. Can't even turn it on. In the numerous phones I have purchased over the past 25 years I have never had that happen. I will return tomorrow but really, WTH? Wouldn't you check this before you have it to me? read more

Ran into this store quickly with the intention of buying a watch for my daughter on the spot. Was told it was a 40 minute wait- wandered for a few minutes- and thought maybe I'd upgrade my husbands phone as a gift for him- but when I saw at least 3 sales reps - INCLUDING the manager standing around not helping customers, I figured they had no plans to help me anytime soon so ‍ I'll go to the one by Stonebriar where we've always been treated well. read more

I've always had a good experience here. They are always willing to help me with my phones especially when I was getting my mom to upgrade to a smartphone. I liked the fact that they didn't take advantage of her and actually heard what I wanted for my mom since she was just beginning to learn how to use a smartphone. They didn't try to up sell her things she didn't need and made the whole experience a pleasant one. The store is clean and I love they have plenty of seating while you wait. read more

DJ gave great customer service, I had a few things shipped incorrectly from Verizon.com and he quickly resolved my issues! Been with Verizon 14 years and this store had no wait on a Saturday st noon. read more

Very knowledgeable and truly cares about the customers needs verses maximizing a sale.

I wish I could give them zero stars. Not only were they incredibly rude and condescending, but I had to ask for help several times as they sat around looking at their phones and talking to each other. There were NO other customers in the store. None and I bet there were 7 or so "employees" and once I finally asked for the Manager, he was just as bad as the rude sales guy. I have been a Verizon customer for 15 years and have never had this issue. The reason I'm writing the review now, 8 months later, is they outright lied about a promotion for the Iphone X I purchased and I STILL am trying to get Verizon to straighten out this mess. Worst store ever. Go to a REAL VERIZON store, not this reseller. read more

It's very surprising that at this time of year the Verison Store here on Eldorado and the Tollway only has 3 people working. The backlog of customers waiting is quite long. We are thinking it will be a few hours to get to a point to be able to speak to someone. We have service and would like to upgrade our son's phone. Verison's Customer service is appalling. Customers have come to expect the wait. The US Postal service is experiencing a downfall and eventual phase out, because terrible customer service. read more

Bought 2 Note 9's with 2 new lines - brand new account - on Sunday October 14th. By Monday the 15th, one of the Zagg screen protector installations began to fail. Went back to the store, the same sales rep, he can't help. Told me to go to the Zagg kiosk in the mall. Went to the mall - no Note 9 screen protectors in stock at all. You really can't make this up. They really do not care. So then, I called Verizon Wireless. No problem. They are mailing me a new screen protector. 2 day shipping. Why didn't the store do this??? Never again. read more

Darion the manager was very professional and made sure I had the best customer experience while there. I will continue to shop at this store. read more

I am not familiar with the new technology, all I have is a basic phone under a family plan. My friend gave me her used iphone 5 and told me to upgrade phones. So I went to this store in 5725 Eldorado Pkway, Frisco . Tom, the manager help me with no problem he is very professional, helpful, knowledgeable. showed me how to use a smart phone since it's my first time to use one. Needless to say all of the agents were friendly, welcoming customers to help them. The store is very clean and organize. Glad I went to that store, great customer service!!!1 read more