I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

AVOID this store. DO NOT WASTE YOUR TIME or MONEY. Worst…read moreexperience ever. The customer rep even decided not to attend me and walk away. They are only interested in sales, if you need help on any other topic, you are better off on a different location. My recommendation is to go to Best Buy. From the Store Manager to the other customer reps,, they all need to go back to business school and learn what truly customer service is all about.

Chris Walker is the greatest! Super helpful, respectful, personable and just all around fun. Chris…read moremade the process of getting a new phone easy. He gave us all of our options clearly and helped us choose the best option for us. Definitely will be seeing Chris in the future for our new phones and/or devices. Do yourself a favor and ask for Chris.

They do not take customers in order. They also chit chat with other customers instead of taking…read morecare of the people waiting. A very bad T-Mobile experience. I finally left and went to a different store.

He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.

Sarah was amazing very informative, helpful and very patient with us even with us taking the kidsread more

Had a data issue with my phone and went to nearest location in The Colony where the customer rep…read morewas of no help and asked me what he was suppose to do about it. A few years ago I had a good experience at the Little Elm Cricket location so I drove there. Not only were they friendly, the two gals fixed the issue I was having and were happy to do it. I gave them a $20 bill for their awesome service. I'll make that drive now and by-pass The Colony location.

My experience today is exactly why I have stayed with ATT since 1990 when I got my first…read morephone.....a bag phone! My daughter needed a replacement phone so we went to our local ATT and we were very happy to be greeted by our favorite ATT representative, Jesse. I'm not even sure we were there a whole 15 minutes because Jesse knew exactly how to get us started on receiving the phone. He is professional, friendly, and efficient. Actually all the representatives in there are, but we knew Jesse would take care of us. Highly recommend this branch and ATT

This store is a complete scam. I was told by the employee that the watch would cost 99 cents, only…read moreto later discover on my bill that she secretly put it on an installment plan and added a completely unnecessary insurance charge of $16 per month without my consent. What should have been around $10 a month is now costing me nearly $40 a month. I firmly believe the insurance was added intentionally to boost her commission, and I was clearly misled about the actual terms of the purchase. This is deceptive and unethical business practice. Do not shop here. Always check your paperwork carefully if you do( they never had me sign nor gave me a receipt) better yet, avoid this place altogether. i hope this review somehow makes it to corporate . This is unethical behavior and i HOPE their district manager is made aware of what these people are doing

They fixed my Samsung S+ cracked screen in two hours, cost is a competitive $100 as of Aug. 2019…read more Since my phone is two years old, never paid any extended warranty/insurance, the $100 I paid was very reasonable. Google the cost, and you will agree. The people in the store are knowledgeable and courteous. Overall, very good experience!!

Excellent experience. My iPhone screen was repaired fast, the quality is great, and everything…read moreworks perfectly. Fair pricing and very professional service.

Went to the new AT&T store by our house to get a new phone. The staff was very friendly and…read moreknowledgeable. I couldn't believe how fast it was. We were in and out with a new phone in about 40 minutes.

***DO NOT VISIT THIS FRANCHISE AT&T LOCATION*** January of 2022, I visited this location for two…read moresim cards for two peripheral devices. The associates at this store stated that they could get the sim cards up and running that day. After several hours, Nick and Devin were unable to get the sim cards activated, so closing time came and thy asked me to return to the store the following day to continue trying. After returning to the store, not of the associates, Devin, or even the store manager were capable of getting the sim cards activated and running. At that point, I requested to discontinue service and cancel the sim cards seeing as though they were of no use to me. I notified the store associates and the manager about my situation. Weeks later, I received a bill and discovered that I was still being charged service fees for the sim cards that I had requested to be canceled. As a result, I called AT&T customer service to inform them about the situation. It was at this point that AT&T customer service informed me that Nick had sold me a $500 watch that was not compatible with my phone as he stated it would be. Additionally, the fees for the watch were not free via promotion as he stated. Thirdly, Nick had also put a tablet on my account. I do not own a tablet, nor have I ever ordered one. Long story short, I ended up with a $600 bill including charges for an unusable watch that was not a free promotion as the associate (Nick) has stated. This astronomical bill also included charges for the tablet and ongoing service charges for sim cards that I had requested be canceled as they were not able to get the cards connected at the store. Neither the Stonebrook store manager, Jaqueline, nor the upper management, Valerie Phillips or Darius Ramirez kept their word that they would make this situation right, so I ended up with a bill for several hundred dollars that has gone to collections as a result of fraudulent sales practices and an unwillingness to take accountability or responsibility for errors.

Amazing! Fast service!! Repair was done same day within an hour. Had lots of accessories as wellread more

I asked if they could fix an apple tablet that was not keeping a charge and they said yes. I was…read moretold to pay $200 up front and it would be ready in 4 days. 10 days later they said they needed another another $167 to fix it. They are not honest, require payment up front and are not able to do what they guarantee while not returning the money they were paid.

Daniel has been amazing throughout our process in transitioning carriers. He was patient,…read moreknowledgable and was willing to answer all of our questions!

Karim and Harrison are the best! Very knowledgeable and extremely nice. Me and my daughter had a…read moregreat experience and would highly recommend this location.