I placed an urgent order and it took almost 2 weeks for them to actually order it from overseas. The sales rep. went out sick so John Oshodi took over the order and it was a disaster. Not only did he obviously not know what he was doing, but he was afraid to place the order AFTER already taking our money. Then we found out that he had more than doubled the price. We had many days of machine down time and spent much more than we should have. I wouldn't recommend this company to my worst enemy! read more