After my previous review, my views have completely changed. I was contacted by a service manager…read morewho was concerned about my experience. He wanted to make sure he knew that they do care and they make customer service a top priority. After talking with him a few times, I got comfortable with the company again and felt like a valued customer. A week later, we got the cameras installed and are happy we did. We are very pleased with Fort Knox and the Alert 360 system. I appreciate the manager reaching out to show they care about their customers and giving me the proper "Fort Knox" experience.

Alarm company Rip off, Overpriced alarm service company. Raise your monthly billing every 3 months,…read moreRip off !

When we decided to upgrade our home security system, we wanted to ensure we didn't have a repeat of…read morethe bad experience we had the first time around. We checked out three companies and Al and Justin were the only company willing to stop by after a job they were working on. They listened to what we wanted and Al (owner) provided a bid the following day. After evaluating the other two bids, it was clear we needed to go with DFWCVS. Not just because of price, but service, care, good communication and quality equipment. Al and Justin arrived on time to do the install and set to work. Since we were replacing the entire system and moving some of the cameras to better locations (thank you Al), they were around all day. They worked hard and I could tell, they worked well together. Al kept us informed at all times on where they were with the install. There was one small hiccup when Justin slipped in the attic and accidentally caused some damage to our kitchen ceiling. Justin and Al felt so bad about the accident, but we kept telling them, it was an accident and we were thankful nobody got hurt. Al took action and worked on getting a repairman to come over to access the damages. Luckily, we have a neighbor that owns his own painting company and he came over and gave Al a bid. The repair work was finished a few days later. You couldn't tell it was ever damaged . Al and Justin were finishing up some work for us and were relieved to see how well it had turned out. Al took care of everything and was hired by our neighbor for some security work. A new relationship was made. Win win. We can't speak highly enough about the integrity of this company. You don't see many companies that stand behind their work like Al and Justin. They are great to work with and we couldn't be happier with our security camera system. You won't regret working with DFW Custom Video Surveillance, I promise!

Highly recommend this locally owned business. You can expect excellent service and hands on…read moreassistance with monitoring tools and setup. Text msgs and calls are promptly returned. Received speedy, same day response when an issue came up weeks after the install. Polite, professional, knowledgeable... you can't go wrong with this team!

We searched, intentionally, for a local alarm monitoring system when we remodeled. There are so…read moremany Big Box competitors! Smith Thompson has faithfully served and protected our home. I know that they will do the same for you.

Wow!! Has this company gone downhill since we first started with them, we have used them for…read moreyrs!!! But since they went to the new "key pads" and apparently "new" customer service overseas - nothing works right and they sure do not care when you call them- Sad to see they do not care about their customers anymore - BYE BYE SMITH THOMPSON!!!

Excellent service and would recommend to anyone who is looking for a professional yet affordable…read morejob done. Me and my family feel safer in our home now that home security cameras have been installed.

From the owner: Protect what matters most with reliable camera security installation and smart home solutions…read more We specialize in security camera installation, Ring doorbell install/setup, TV mounting, and complete home automation services for both residential and commercial properties. Whether you’re upgrading your surveillance system or transforming your home with smart technology, we’re committed to delivering high-quality, personalized service you can trust. Let us help you create a safer, smarter space. #SecurityCameras #HomeAutomation #NewBusiness

Shane and his team are always available to help. I am no where close to a tech wiz. They are always…read morekind when they come and do their best to help us save money, too. They are willing to teach so I can do it on my own the next time. I know we are in good hands with the Envoy team.

From the owner: Envoy Integrations is a Dallas security company. We install and service business systems that…read moresupport cameras, access control, security systems, internet & phones. Find a security system installation near me. Looking for security alarm systems in Dallas? We install small business alarm systems and commercial access control. Find Butterfly Mx installer Texas. Axis Communications installer in Texas. Get a security technician out today in Plano, McKinney, Allen, Richardson, Carrollton or anywhere in DFW.