Switching from another carrier- the staff were mostly knowledgeable about products and services…read morewith some gaps. Managers on duty seemed attentive and eager to ensure satisfaction. We had several visits to date and overall while there were some hiccups they seemed eager to help us. We will report back in a few months if everything went as planned and if they delivered on the promises. Only complaint, every time you enter the store you have to wait. Also the actual contract switchover appointment took 3 hours! That was crazy.

On Saturday, 11/9/24, my phone unexpectedly stopped working. I couldn't send or receive calls or…read moretexts, and the IMEI was locked. I used a different phone to contact TM support. The story is too lengthy to detail here, but I spoke with three different support representatives over three days and received three different explanations as to why this issue was happening. On yesterday, I visited a TM store in a nearby city, but the experience there was subpar at best. Frustrated, I decided to try once more and went to the TM store in Allen, TX, today, 11/14/24. As soon as I walked in, I was greeted by David. His calm demeanor and insightful questions put me at ease right away. He checked me in, took time to understand my situation, and started working on it immediately. After a bit, he asked a few more clarifying questions, made a call, and even suggested a few alternative solutions in case the main fix didn't work out. Ultimately, he got it done! David was outstanding! If you ever need to visit a TM store, the Allen location is the place to go if you're looking for a genuine, service-driven experience. Specifically, seek out David--he'll go above and beyond to help you. Thanks, David, you're the best! I also want to mention Robert, the Store Manager. After David successfully unlocked my phone, I asked to speak with Robert. He's just as genuine and welcoming, sharing with me that enhancing the customer experience is their main priority. Thank you, Robert, for leading the way! Ernie

The workers at the store are wonderful and they do a very good job trying to get to you as quickly…read moreas possible, but T-Mobile is the problem. Their Internet service was so slow. It seems like I was on DSL dial up from the 90s and their Internet Wi-Fi could only be used a few rooms even with the booster. The cellular just doesn't cut it.

Shockingly unhelpful service here. I called support and was told to go to the store to be told that…read morethere is absolutely nothing they can do at this store. Unsatisfied with this answer, I went to another T-Mobile store where I was helped with my issue.

Quick in/out. Phone had locked up and was unable to restart. I was quickly provided attention and…read morethe gal knew the secret touch; press volume up/down and power button all at once to unlock and restart phone. OooRah! Never experienced this problem before so a trip to store was in order. Glad it was just a simple fix.

First, I got there at 10 am which is when they say they open. door locked no one there. after a few…read moreminutes someone starts to unlock window covers but leaves the door locked. another employee pulls up and goes in but they tell me it'll be a few minutes before I can come in. Finally I get let in and the employees disappear. finally one comes out and I tell her what i need (just a phone cover). I'm told to wait for her system on her iPad to warm up. more minutes pass. what should have taken 5 minutes to do took 20. Gen Z at their finest..

Stopped by T-Mobile today and had a great experience. Fast service and very friendly staff…read more I was able to upgrade my phone without a problem

I had a great experience everyone was super nice and friendly they found a way to reduce my bill…read moreand I'm really happy with their new service. Sean was really helpful definitely would recommend him

The worst store/company. We went in to upgrade phones and lines. Prior to leaving the sales agent…read moregave us two trackers. We specifically asked him if there was any cost involved he said no they're just free. A few months later I noticed a charge on our account for $8 for the free trackers. I called T-Mobile and they said the only thing they can do is deactivate them but we have to pay an equipment fee of $4/month for 24 months!!! I have zero use for these. They said I can call the store and it's the managers discretion to take them back. I spoke with Alejandro where he explained that he could not do anything and I will have to continue to pay. This is a scam and theft!

Alejandro was a great help in getting my rebate taken care of! I was avoiding coming in but he…read moremade it easy!

thank you Brianna for all your help. she was really attentive and patient. thank you This is the…read moreonly T mobile I'll be visiting

Excellent T-Mobile experts. Rather to come here than talking with a representative over the phone…read more Swap from sprint to T-Mobile and it was so easy and simple. Running a lot of specials. Carlos S was the best T-Mobile expert, he transferred everything so simple in less than 1 hour. Also the renovated the store and looks 5/5!

I've had experience with many carriers over the years, and T-Mobile seems to be the least slimy…read more Yeah, they're all scum, but at least T-Mobile tries to break through. Reception in most cities is "adequate" to "great". Occasionally you will find a city that was overrun by another carrier and you have reception issues, but most of the time it's fine. T-Mobile seems to utilize cross-carrier roaming in those more difficult cities. You won't get great data speeds in those cases (as T-Mobile is essentially running as an MNVO), but it still works. In other cities, you will get mind blowing speeds. I'm talking about speeds that theoretically max out your device. I'm happy to say that is more the rule than the exception. With the 5G rollouts, not only are the speeds increasing, but the availability of data in a crowd is increasing too. What I personally like is that my T-Mobile plan has free data and texts when I'm traveling to other countries. With other carriers, that's an extra fee. This is WAY more convenient than getting an unlocked cell phone and finding a local SIM card for data in a foreign country. People at T-Mobile stores are generally well-qualified and trained, and helpful. Occasionally, you will find someone who attempts to add a hidden warranty to a new device sale, but even that is quickly and easily resolved by a call to T-Mobile's great customer service team. I've never had a bad experience with any T-Mobile representative on the phone, which is rare now a days.

James was such a great help in getting my friend's new phone. He answered all his questions and we…read morenever felt rushed. He was very knowledgeable. I would recommend this location to everyone!

This T-Mobile store was amazing due to the gentleman that helped me. He was very knowledgeable and…read moreextremely helpful. Can't remember his name but had glasses and a beard. Give that man a raise!

Wow!! Best customer service ever! The entire team here was so helpful, and so kind, especially…read moreSheena! My husband, baby, and I went in to upgrade both our phones and our phone plan. They were genuinely so kind to us, and even interacted with our baby. Truly made the whole experience so easy, quick, and dare I say fun! We will be returning to this location for every at&t need in the future!!

Awful customer service. I was in a few weeks back to purchase a new cell and accessories. A man…read morewas in line ahead of me. He was treated so rancid. He was the only Anglo in the place. The manager, woman, was speaking Spanish to the other staff about the man. She stated he was homeless and her dog was smarter. Really? I took my business elsewhere and I recommend others, particularly non hispanic customers do so as well.

Our agent was ok just not great. He'd present products, we'd agree then the product would not be…read morein stock. Then when presenting options on Smart Watches he could've kept things simple. One price is quoted then another price presented because of taxes.

Be VERY careful if you go to T-Mobile (Iron Horse)    7000 Independence Parkway, Plano, Texas…read more(store 472D). The salesperson did not tell us (the whole) truth. For $207.87 a month, we were told we could have a different plan, with new phones and watches. When our bills arrived, they were about $100 a month MORE than what we were told. This happened a few months ago - hopefully there have been some personnel changes! This is not really a T-Mobile store but an 'authorized' independent dealer (there's now a notice to that effect on the front door).  The folks on T-Mobile's billing department have done what they can to offset this misrepresentation, but clearly this business is not to be trusted.

My first experience with T-Mobile wasn't the best:…read more Unfortunately, I'm really disappointed with this T-Mobile store. I signed up in October 2024 for a family plan that was supposed to be 5 lines for the price of 3. Since then, I've been overcharged every month because the promotion was never honored -- I've been billed for all 5 lines. When I noticed the issue, I came back to the store. The staff admitted the promo wasn't applied correctly and even called T-Mobile support for me -- but nothing was fixed. Their only "solution" was to tell me to cancel the 5th line, but only after paying for a full year of service on it. Seriously? They also said I'd receive credit for the 5th line for that year, but that never happened. I've returned to the store three times to follow up -- each time I was promised a call back, and it never came with no resolution. I have to say that the staff (Rina and Daniel) was always nice, but unfortunately that didn't help at all with my problem. I'm not planning to go back, and I will connect directly with T-Mobile. Sadly, at the end I will lose a 5th line and pay for the fourth that was supposed to be free. If you're still considering signing up here, double-check everything -- especially if they're offering a promotion. Because once something goes wrong, you'll be on your own.