Chris Walker is the greatest! Super helpful, respectful, personable and just all around fun. Chris…read moremade the process of getting a new phone easy. He gave us all of our options clearly and helped us choose the best option for us. Definitely will be seeing Chris in the future for our new phones and/or devices. Do yourself a favor and ask for Chris.

They do not take customers in order. They also chit chat with other customers instead of taking…read morecare of the people waiting. A very bad T-Mobile experience. I finally left and went to a different store.

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.

Quick in/out. Phone had locked up and was unable to restart. I was quickly provided attention and…read morethe gal knew the secret touch; press volume up/down and power button all at once to unlock and restart phone. OooRah! Never experienced this problem before so a trip to store was in order. Glad it was just a simple fix.

First, I got there at 10 am which is when they say they open. door locked no one there. after a few…read moreminutes someone starts to unlock window covers but leaves the door locked. another employee pulls up and goes in but they tell me it'll be a few minutes before I can come in. Finally I get let in and the employees disappear. finally one comes out and I tell her what i need (just a phone cover). I'm told to wait for her system on her iPad to warm up. more minutes pass. what should have taken 5 minutes to do took 20. Gen Z at their finest..

Service. Last October I upgraded my device. Both my roommate and I purchased screen protectors…read more Both had free replacement. Guy that helped us started that since my roommate is an AT&T employee it would be on her account and all we had to do would be come in and they would replace it for us. On our visit today, the employee stated that we needed the box and had to scan the QR code on the back of the box and needed to go to another location to have it replaced. None of this was told to us at the time of purchase. As a matter of fact, the employee at the time put our screen protector's on and threw the boxes away. Should he not have started this at time of purchase and given us the boxes? The employee today did not seem at all interested in helping us. He did not even attempt to Abe's her account to see if we had any other options. I guess since this was not a commissionable items he had other things to do. Will not be purchasing anything here in the future.

I do not leave negative reviews lightly, but my experience with this AT&T store was disappointing…read moreenough that I feel it needs to be shared. As a long-time corporate customer, we sent an employee into the store expecting assistance with an issue, but the manager was unwilling to make any real effort to help. Rather than offering an alternative solution, he appeared dismissive and uninterested. It was clear that he either did not have the knowledge needed to address the issue or simply did not want to take the time to assist us. What was most frustrating was not that he did not immediately know the answer--it was his lack of effort and professionalism. A manager should be willing to problem-solve, support customers, and set an example for the rest of the staff. Instead, he made her feel like a complete inconvenience. We have been an AT&T customer and expected much better service, especially from someone in a management position. This experience reflects very poorly on the store and should be addressed by upper management.

I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

AVOID this store. DO NOT WASTE YOUR TIME or MONEY. Worst…read moreexperience ever. The customer rep even decided not to attend me and walk away. They are only interested in sales, if you need help on any other topic, you are better off on a different location. My recommendation is to go to Best Buy. From the Store Manager to the other customer reps,, they all need to go back to business school and learn what truly customer service is all about.

Apple was charging me double the price to replace my water-damaged screen, with no guarantee that…read morethey would be able to retrieve my data. Cellular Geeks fixed it for $100 and also told me if there was water damage, they could fix it. The phone screen glitches a little, but I can look past that. I would go back in the future! The owners are also really nice!

I went yesterday to get a data recovery. They did excellent job and I got the data as well as…read moreexternal drive which I can connect to my Mac and see my old computer data. All in one day. Thanks Sam and Ayaz

Switching from another carrier- the staff were mostly knowledgeable about products and services…read morewith some gaps. Managers on duty seemed attentive and eager to ensure satisfaction. We had several visits to date and overall while there were some hiccups they seemed eager to help us. We will report back in a few months if everything went as planned and if they delivered on the promises. Only complaint, every time you enter the store you have to wait. Also the actual contract switchover appointment took 3 hours! That was crazy.

I had a frozen phone, and I am not near my home . Justin,…read morein the Allen store , fixed the problem in a few seconds , and then he spent time showing me how to do it, and also gave me some advice about getting the most out of my T Mobile internet! Justin, you are stellar!

08/24/26- Monday (1500)…read more Awesome customer service!!! Look for Mr. DP. Located inside the Walmart (5001 Mckinney Ranch Parkway; right next to Dunkin Donuts)

From the owner: Welcome to TECHY – Your One-Stop Tech Service Hub! At TECHY,…read morewe specialize in providing top-notch repair, maintenance, and support services for all your devices, including: Mobile Phones: Cracked screens, battery issues, software glitches? We’ve got you covered! Tablets: From charging port repairs to software updates, we restore your tablet to its full potential. Laptops: Whether it’s a slow performance issue, hardware repair, or a complete system upgrade, we’ll make your laptop work like new. Gaming Consoles: Experience uninterrupted gaming with our quick and reliable console repairs for all major brands. Why Choose Us? Expert Technicians: Our team is made up of experienced professionals, trained to fix issues across a wide range of devices. Quick Turnaround: We know your devices are essential. Our repair services are efficient, getting you back online in no time. Affordable Pricing: Get high-quality service without breaking the bank. We offer competitive pricing with no hidden fees. Customer Satisfaction Guaranteed: We pride ourselves on delivering exceptional customer service. If you're not happy, we're not done. Whether you’re dealing with a malfunctioning phone, a slow laptop, or a gaming console that won’t start, we have the skills and tools to handle it. Visit us today for a free consultation or CALL US! Get your beloved device back in shape today!

My experience today is exactly why I have stayed with ATT since 1990 when I got my first…read morephone.....a bag phone! My daughter needed a replacement phone so we went to our local ATT and we were very happy to be greeted by our favorite ATT representative, Jesse. I'm not even sure we were there a whole 15 minutes because Jesse knew exactly how to get us started on receiving the phone. He is professional, friendly, and efficient. Actually all the representatives in there are, but we knew Jesse would take care of us. Highly recommend this branch and ATT

This store is a complete scam. I was told by the employee that the watch would cost 99 cents, only…read moreto later discover on my bill that she secretly put it on an installment plan and added a completely unnecessary insurance charge of $16 per month without my consent. What should have been around $10 a month is now costing me nearly $40 a month. I firmly believe the insurance was added intentionally to boost her commission, and I was clearly misled about the actual terms of the purchase. This is deceptive and unethical business practice. Do not shop here. Always check your paperwork carefully if you do( they never had me sign nor gave me a receipt) better yet, avoid this place altogether. i hope this review somehow makes it to corporate . This is unethical behavior and i HOPE their district manager is made aware of what these people are doing