I like this place and Ali was really friendly and did a great job. I recommend people come here for…read morecell phone issues. I messed up my screen and frame really bad and Ali easily replaced my screen. Fair price.

It was he second time I took an iPhone in to replace the battery... they did a great job and I'm…read morevery happy with the charges too.

Consumer beware - they fail to explain ALL term, pricing and conditions. NEVER trade in your phone…read morein through an AT &T store. Do yourself a favor and go to the Apple Store for any trade-ins and purchases!

Completely disinterested, apathetic and unhelpful staff. Couldn't answer questions about the…read moredifference in models, never smiled or looked at me one time while I was there buying a very expensive phone. There were 3 employees and I was the only customer in the store. Totally lacking in any form of customer service. I will never go back to this location.

Not only is Spectrum internet service terrible, their customer service is horrible too. We've been…read morewaiting an hour at this store and we only want to turn in our equipment and make sure our account is cancelled. We've will never use spectrum again.

I can't speak for previous customers, but my experience was pleasant, and my issue was resolved…read morequickly, along with receiving faster equipment! The team was very accommodating as well. Thank you, guys!

I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

AVOID this store. DO NOT WASTE YOUR TIME or MONEY. Worst…read moreexperience ever. The customer rep even decided not to attend me and walk away. They are only interested in sales, if you need help on any other topic, you are better off on a different location. My recommendation is to go to Best Buy. From the Store Manager to the other customer reps,, they all need to go back to business school and learn what truly customer service is all about.

My husband and I came into this store for the first time yesterday. We just moved to Texas from out…read moreof state and both got new phones so there was a lot to do to verify us and set up a new account and new phone numbers. We were helped by Adrian and she took amazing care of us! She navigated us efficiently through the process and asked all the right questions. Thank you!

These people are commission based and will have no issues misleading customers in order to get a…read morephone out of the door. Completely mislead me and caused billing turmoil. Will be leaving Verizon after almost 10 years of service.

THIS IS NOT A REVIEW FOR THE STORE, THIS IS A REVIEW FOR MYLES MORGAN!!!…read more He was the most helpful ATT guy that I've met concerning my phone situation. He broke everything down for me so that I can understand and listed all of the promo and deals that applied to my new phone. OMG, I can't thank him enough for helping me get a new device. Ive been trying for weeks now calling ATT and going in store. I finally went to Best Buy in McKinney and what do you know, MYLES MORGAN saved the day! May God bless you Myles!!

best buy's automated response system when calling is very unhelpful. i had to tell it i wanted to…read morespeak to an associate 3 times before it let me sit on the line. been on the hold music for 10 mins. just wanted to ask if i can make returns with receipts any any location, or if i have to go to the original location. hold music is fire tho

He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.

Got quoted $510 by another place due to issues with my charging port. Not sure what they were going…read moreto replace but they said it had to be a number of other things as they couldn't replace just the port. Not sure what the issue was in the end but he got it fixed real quick for me and nowhere near $510.

Lmao this place is a joke. I bring iPad in because battery isn't charging and he plugs it into some…read moredevice to see if it would charge then says no charging, motherboard bad. I'm sorry, you plugged it into some random little device, you didn't open it up or anything. I'm not gonna take "motherboard bad" without you actually looking at the iPad. Lame, won't return, there's a million other smart device repair shops in McKinney

If you're looking for a store with 1) little to no customer service 2) employees who are bored,…read morerude and obviously don't care about your needs, this is the place to go. Singularly one of the worst customer experiences I have ever had. Will never do business with these people. If there were a rating with 0 or minus 3 stars, they would get it from me.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Frisco store today.

I called to be sure they were able to fix my iPhone 13 mini and then headed over. I didn't get her…read morename, but she was so nice and friendly! Getting the back glass replaced was $89 + tax and when I paid, she held down the receipt covering the tip line. Whether that was intentional or not, I appreciate that she didn't ask for a tip. She called when it was ready and it was right on time of what she estimated. The phone looks great and when I walked in, she was trying to polish the scuffs off (there was no hope). The replacement also comes with a 30 day warranty. Friendly customer service and quickly repaired the phone. I wouldn't hesitate to return, but hopefully I won't need to!

Simple, affordable and amazing quality. I can't recommend them enough for the price range and…read moreversatility they offer.