Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.

Have been visiting the ZAGG Kiosk in Stonebriar Mall for years. Wouldn't have any other screen…read moreprotector for my iPhone! Andrew replaced mine yesterday after Asurion had to replace my phone screen that cracked during a battery change. This ZAGG location is professionally staffed, friendly & fast!

Took my son to get his zagg screen protector over the weekend. We always have good experiences…read morehere. But this time was even better . Dustin was very helpful helping my son pick out a new case for the phone he just purchased. He matched him with the perfect case and even gave us a little discount! All with a very friendly and positive attitude! Thank you Dustin for going above and beyond to keep us happy! We definitely will be back and I recommend Zagg to everyone! Keep your screens safe and with a smile! Definitely worth it!

I called to be sure they were able to fix my iPhone 13 mini and then headed over. I didn't get her…read morename, but she was so nice and friendly! Getting the back glass replaced was $89 + tax and when I paid, she held down the receipt covering the tip line. Whether that was intentional or not, I appreciate that she didn't ask for a tip. She called when it was ready and it was right on time of what she estimated. The phone looks great and when I walked in, she was trying to polish the scuffs off (there was no hope). The replacement also comes with a 30 day warranty. Friendly customer service and quickly repaired the phone. I wouldn't hesitate to return, but hopefully I won't need to!

Simple, affordable and amazing quality. I can't recommend them enough for the price range and…read moreversatility they offer.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

From the owner: Tech Doctor – Fast & Reliable Mobile Phone Repair…read more Cracked screen? Battery not holding a charge? Water damage? At Tech Doctor, we specialize in fast and affordable mobile phone repairs for iPhones, Samsung, and other major brands. Whether you need a screen replacement, battery replacement, charging port repair, or water damage restoration, our expert technicians are here to help. We understand how important your phone is to your daily life, which is why we offer same-day repairs on most services. Our team uses high-quality parts and advanced repair techniques to ensure your device works like new. Why choose Tech Doctor? - Fast turnaround times – most repairs completed in under an hour - Affordable pricing with no hidden fees - High-quality parts and expert technicians - Friendly customer service and a satisfaction guarantee We also offer special discounts for students, military personnel, and first-time customers. Walk-ins are welcome, or you can schedule an appointment for faster service. Visit Tech Doctor today and get your phone repaired by professionals you can trust. Call now or stop by our location to get started.

My cell carrier recently dropped 3G phone service, which deactivated my phone. A company…read morerepresentative wasn't sure what had happened. Took it for analysis to the good people at Cell Phone Repair and they immediately knew why. Put me into a newer phone at a competitive price and transferred all my important data free of charge. It was three generations newer, so a dramatic upgrade. This is my third phone purchase with this store; yet another superb experience.

Great guys. Worked with me and took care of what I needed done without any issues. Highly recommend!read more

We had a great experience when we came to this location and were helped by Blake. He was very…read morefriendly, informative and patient with us when we needed to switch over phones. We will be going back and asking for him in the future when we need help with our ATT accounts.

The service provided in this store is TERRIBLE. There was a woman (possibly manager on duty) and…read moreanother associate sitting on the couch at the front door. Had others sitting at tables waiting to be helped.. The woman working as a floor manager and her employee walked away from me after trying to resolve my issue with my replacement device. The associate went to a random table near the front and just ignored me. No help or possible resources to try and get my device replaced. Forced to contact the corporate help number. Just go to another location, because the people working this store don't care about you or your issues. They hardly want to do their jobs I suggest AT&T corporate looks over the staff here at Preston & Warren in Frisco, TX. Myself working in retail and customer service understands the relationship between the two. I get there is only so much you can do but refusal to help the customer is unacceptable. The value of customers are not held at this location.

Switching from Apple to android wasn't it for me! Until I went to the star and Jason helped me out…read moresooo much! He was so patient with me! 100 out of 10 recommended coming here for all your at&t needs!

This is the best AT&T store in Texas! All of the representatives in the store were extremely…read morehelpful and very nice!!

Poor customer service try calling 1-833-837-4966 no one to talk to. At least other carriers have…read moresomeone to talk to. Verizon will never resolve issues but only create problems.

This is essentially a new store under new management and they're nothing short of wonderful. Chris…read moreis incredible and so helpful. A+++. Highly recommend.

He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.

I had a great experience at this Best Buy! I popped in one evening early last month to pick up a…read morenew Apple MacBook Air 15 inch in Starlight after seeing they had one in stock online. I was directed to the Apple section upon arrival and a gentleman was over in no time to help me. He went and grabbed the last one from the back for me, rang me up and I was in and out in less than 10minutes time. Talk about efficiency! Little miss impatient can't stand wasting her time ;) Service was exceptional. Based on my experience I'd have zero reason not to recommend. I love Best Buy pricing as it's always competitive which is great when you need an item asap and don't feel like waiting for a delivery or needing to shop around.

Best Buy becomes Worse Buy: My wife and I bought a new PC and printer there on Tuesday evening…read more Printer was out of stock except for the demo model. We were given a choice to pick up the same model printer at a different location or have it shipped. For $5 more it could be delivered the same evening. We kept the extra $5 and accepted delivery the next day. Wednesday came--no delvery, no notification. Thursday came--no delivery, no notification. My wife goes to the Frisco store today and finds out it will not ship until December 14th. Meanwhile, the store now has two in stock. Can you give us one of those? We have our sales receipt. No mam, you must buy one here and we'll refund the purchase when you return the one in transit. That's our policy! So said the store manager. What a rook policy and deceiful bunch of .... Geek Squad employees were OK. Only bright spot in the store.