My husbands phone was repaired in less than 30mins. Abby( hopefully I got the name right)also…read moreidentified another problem and repaired that as well. This is my second time for a different phone repair. Friendly fast service is always appreciated.

They seem underhanded. they don't tell you that you have to pay in advannce to order a product…read more then when you try to cancel the order they say that they cannot cancel because they don't give refunds. also, they dont give you a receipt.

I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

AVOID this store. DO NOT WASTE YOUR TIME or MONEY. Worst…read moreexperience ever. The customer rep even decided not to attend me and walk away. They are only interested in sales, if you need help on any other topic, you are better off on a different location. My recommendation is to go to Best Buy. From the Store Manager to the other customer reps,, they all need to go back to business school and learn what truly customer service is all about.

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.

I am switching over to AT&T. Started off great and as the evening went on it stared going down…read morehill. DO NOT GO TO THIS LOCATION !!!

We had a great experience when we came to this location and were helped by Blake. He was very…read morefriendly, informative and patient with us when we needed to switch over phones. We will be going back and asking for him in the future when we need help with our ATT accounts.

Chris Walker is the greatest! Super helpful, respectful, personable and just all around fun. Chris…read moremade the process of getting a new phone easy. He gave us all of our options clearly and helped us choose the best option for us. Definitely will be seeing Chris in the future for our new phones and/or devices. Do yourself a favor and ask for Chris.

They do not take customers in order. They also chit chat with other customers instead of taking…read morecare of the people waiting. A very bad T-Mobile experience. I finally left and went to a different store.

He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.

I had a great experience at this Best Buy! I popped in one evening early last month to pick up a…read morenew Apple MacBook Air 15 inch in Starlight after seeing they had one in stock online. I was directed to the Apple section upon arrival and a gentleman was over in no time to help me. He went and grabbed the last one from the back for me, rang me up and I was in and out in less than 10minutes time. Talk about efficiency! Little miss impatient can't stand wasting her time ;) Service was exceptional. Based on my experience I'd have zero reason not to recommend. I love Best Buy pricing as it's always competitive which is great when you need an item asap and don't feel like waiting for a delivery or needing to shop around.

Best Buy Frisco sold me a black mirror I wanted a working TV…read moreto watch football this weekend. I left with a dead 65" Frame and a soundbar I got talked into. The salesman said the only thing missing was the remote. That was not true. No One Connect cable. No feet. No mount. One Connect box wrapped in tape. None of it was disclosed. Without that cable the TV does not turn on. It is a black mirror. All of the upselling, then a TV that cannot work. He sold it knowing I would not be able to set it up when I got home. I live hours away. I cannot use what I paid for. This was not an open-box deal. This was an incomplete TV pushed out the door. He knew what he was doing. He should be fired. He wasted my time knowingly.

Parsa was absolutely amazing with our needs today, and we had many! He was extremely patient with…read moreus, very insightful and knowledgeable with current promotions, and helped us set up our new devices. He even took the time to help with phone calls that we needed to make for our devices. I love Verizon on eldorado, and I will always come back!

I visited this location because I was interested in possibly transferring service from ATT. My…read morereview is 100% based on the customer service. I was greeted and helped immediately by Christian. He was amazing! He ironed out the specs of the new phone I wanted, explained the plan in detail, and made a usually long process easy. I asked lots of questions and he answered each one easily and offered many perks I qualified for. He told me he usually works at a Denton location so make sure to ask for him at both locations just in case. Excellent service!

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.