Great location, clean and well maintained. Kevin is an awesome manager and always takes care of…read morehis customers.

I am rarely surprised.. wait.. I rarely come across businesses that have a staff/management team…read morethat really has a genuine kindness that will give you confidence that you made the right choice for your needs. -UNBELIEVABLE CUSTOMER SERVICE -CLEAN and SAFE FACILITY -SECURE AND MONITORED -ACCOMMODATING AND FRIENDLY My business life is 100% travel with no home base. I need a place near DFW that I can enter and exit easily with my TRAVEL AND BUSINESS equipment in a well lit, clean and quiet environment. I could not have picked a better place for my storage needs!! Not just for the unit itself, but the staff is always welcoming and friendly while they patrol the property or offer you a courtesy call Just to make sure all is well. +++++AAAAAAA HIGHLY RECOMMEND

This review is Brent for 02/25/25:…read more He was pleasant and helpful and he worked with me on getting a better rate for my 5'x15' unit that I've had with them for two years. I like that the storage facility and grounds look clean and feel safe. I'm happy to rent a unit from Extra Space on Belt Line, Coppell.

Without a doubt this locations is my favorite because it has the best people. Bridgett and her team…read moreare awesome. Extra Spaxe & Storage process and the bang for the buck beats all of its competitors in my opinion. But, I believe it's the people that make it different from all the others. The natural friendly smile and the real empathy factor is always present when I come in to see Bridgett and her team. They make you feel like family while still taking care of business. She's always been easy to talk to and deal with it. Bridgett went above and beyond to take care of me. Her teams success is definitely a reflection of her leadership. Thank you for being friendly, nice, and honest!!y

Absolute trash. Stay away. Rented there online. Went to get into the rental and there were cracks…read morein the back of the wall to the outside. Bugs. Evidence of rodents. Property manger was of no help. Des***y. Called a number where they tried to transfer to another unit. Pain in the you know what. When they had me open another unit. Dead rat. Pathetic. Look at these reviews. This is what a lazy, crappy attitude, unprofessional property manager does to a place. Still waiting on a refund, 3 calls, supposedly a district manager was to call. Think that happened? Nope. Pics coming. UPDATE: Now this Property Manager is writing me claiming that the balance THEY did not REFUND, read that twice, will goto collections since my card company had enough of them due to their lack of any kind of response. SECOND UPDATE: The new District Manager called, not sure of the spelling of the name but Kay**. She didn't think to think much of the four times customer service told me a manager would call, or her employee's threatening voicemails and messages and the time I have spent having to deal with this mess. She did however ask me if they fixed the balance, from a unit I never moved into, that I would adjust or take down this review. No. That is not how it works after you put someone thru all these hoops and waste HOURS of their time bc your Property manager wants to act like a child. I also told her that the clawback is between Public Storage and Visa not me, they got paid fully and decided not to refund it causing me to have to goto other measures, goto the processor and/or Visa. These companies worry more about these Google Reviews than they do providing actual decent service. Only when something like this is put up do they even bat an eye to try to do something, and even then can't hide their intent which is to have you take it down or change it. These companies ought to be ashamed of using doing the right thing as a bargaining tool for removing these reviews. As soon as that happened my tone changed significantly and the call was over. Tomorrow is two mos from when I didn't move into a place and this is the type of stuff Public Storage wants to put you thru. THIRD UPDATE: They had the gaul to send to collections a unit I never moved into. Trash Location and Company.

RATS! RATS! RATS! and more RATS!…read more If you want your values to remain valuable then please do not store them at this property. The rats will chew on them and possibly destroy your possessions. If I could I would give this property a negative 1,000. No stars at all. I was devastated when I accessed my unit to discover rat droppings and chewed on wood furniture, the insert to the sleep number bed has also been ruined by the chewing rats, rat droppings through out, keepsake board games must have been the rats desert. There is rat poison all over my belongings in my unit along with the rate droppings. I was advised by the property manager they are spraying for rats but considering where the rats reside inside the A/C buildings it's doubtful the spray ever reaches them. The outside buildings have rat traps outside their buildings. I was advised by the Coppell Property Manager (Destiny) I would get a month (October) free rent but the Arlington District Manager for Public Storage would not approve this request. The current property manager Destiny has been helpful and responsive but she doesn't have any authorization. In fact a woman from Public Storage in Corp CA called and told me that Destiny has no authorization. I texted and called the District Property Manager for the Coppell location (Ty) but received zero response. Later Destiny advised he was no longer the District Manager at the Coppell location and a new one would be assigned before mid October. Destiny later advised a new District Manager would not be available until November. In the meantime I got more than four (4) emails with various rate related issues. In one of the emails Public Storage advised me my new rent would be $275.00. Public Storage seems to manipulate the monthly rent without reasonable justification. Although I was told not to pay October's rent by the Coppell Property Manager I was forced to pay $189 (by the Arlington District Manger) as Corp Public Storage sent me a notice of Claim. I was told that Public Storage had placed a lien on my belongings, that my lock would be cut by October 24th and my items put up for public sale. It's shocking Public Storage after only 24 days puts a lien on someone's property and sells it. I am a long term renter (due to COVID) and have paid 6 months to a year in advance to avoid Public Storages outrageous rent increases and yet they were going to eliminate my belongings 24 days after not paying my October rent because I was advised not to do so since I was waiting on a credit If Public Storage figures out who posted this review I fear retaliation. I have more photos but this should give everyone an idea of what will happen if you rent at the Coppell Public Storage.

I could have never imagined using 'delightful' and 'storage' in the same sentence... that is until…read morenow. My dealings with Leah at Advantage Storage on Harry Hines in Dallas have been a pleasure -- and her professionalism, coupled with a sweet voice and demeanor, make even a task as unpleasant as moving stuff in the Texas heat feel like a breeze! I would highly recommend anyone needing storage to go see them!

Friendly staff when you sign up and lease. Afterwards, constantly raising your unit lease without…read morecause and NOT flexible about reducing your rate. All with in a year... best of luck with this facility. Location is NOT always better with this renter.

One of America's best inventions, as well as their marketability. If you need to better storage…read moreand organization, this is the one stop shop. Great quality and even better customer service; every time I've asked for help, not only can they find it, even suggest a better idea. One of my favourite gems is their collapsible apparatus; plastic, sturdy, easy to lock into a box and when you don't need it, then it flattens out. Think of all those Costco trips, all the shopping and going back home...no more cardboard boxes lol. Initially, I come to shop just for the above reasons for the office, but they sure have tons of ideas for closet, car, and generally for the house, except for travel which isn't their strong suit. Shelving is also a big plus here. Cool that they now ship to Canada, but the true fun, is really spending an hour here browsing. I swear by their car hooks behind the headrest, use it almost everyday.

Great place to rent a unit. Very friendly staff and…read moreextremely helpful in making the right decision for whatt we need to store and get the right amount of space.

Great storage facility, clean and staff is friendlier than other places I've been and rented here…read morein Texas

Clean newly refurbished deniable and secure. Very satisfied. I have used them for several years and…read morehaven't had any problems that a phone call to management didn't take care of.

My husband and I needed a storage fast ,and hannah is the sweetest my bank account was compromised…read moreour first month being here and hannah was patient with us I'll refer as many people as I can because I love this place and employees.it always clean and calm.thank y'all so much

Great place! The staff (Lauren particularly) is very professional, helpful and responsive. They…read moreoffer the use of their truck for a day at no cost which is so helpful. She made a point to come outside and check on me, cold bottle of water in hand. I have passed this location for years and appreciate the humor and inspiration in their sign, which is changed regularly. I have meant to stop to tell them that even if I never rented. Running the business right! Yes, I would highly recommend here.

The staff is nice and I'm not sure the young lady who helped me when I went but I like that she…read moreremembered me! It makes a customer feel good to be remembered. Moving is never a great task but if u needing a storage this is the spot! They even offer a truck with the moves so it made it even better! I recommend this spot!