Absolute trash. Stay away. Rented there online. Went to get into the rental and there were cracks in the back of the wall to the outside. Bugs. Evidence of rodents. Property manger was of no help. Des***y. Called a number where they tried to transfer to another unit. Pain in the you know what. When they had me open another unit. Dead rat. Pathetic. Look at these reviews. This is what a lazy, crappy attitude, unprofessional property manager does to a place. Still waiting on a refund, 3 calls, supposedly a district manager was to call. Think that happened? Nope. Pics coming. UPDATE: Now this Property Manager is writing me claiming that the balance THEY did not REFUND, read that twice, will goto collections since my card company had enough of them due to their lack of any kind of response. SECOND UPDATE: The new District Manager called, not sure of the spelling of the name but Kay**. She didn't think to think much of the four times customer service told me a manager would call, or her employee's threatening voicemails and messages and the time I have spent having to deal with this mess. She did however ask me if they fixed the balance, from a unit I never moved into, that I would adjust or take down this review. No. That is not how it works after you put someone thru all these hoops and waste HOURS of their time bc your Property manager wants to act like a child. I also told her that the clawback is between Public Storage and Visa not me, they got paid fully and decided not to refund it causing me to have to goto other measures, goto the processor and/or Visa. These companies worry more about these Google Reviews than they do providing actual decent service. Only when something like this is put up do they even bat an eye to try to do something, and even then can't hide their intent which is to have you take it down or change it. These companies ought to be ashamed of using doing the right thing as a bargaining tool for removing these reviews. As soon as that happened my tone changed significantly and the call was over. Tomorrow is two mos from when I didn't move into a place and this is the type of stuff Public Storage wants to put you thru. THIRD UPDATE: They had the gaul to send to collections a unit I never moved into. Trash Location and Company. read more

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RATS! RATS! RATS! and more RATS! If you want your values to remain valuable then please do not store them at this property. The rats will chew on them and possibly destroy your possessions. If I could I would give this property a negative 1,000. No stars at all. I was devastated when I accessed my unit to discover rat droppings and chewed on wood furniture, the insert to the sleep number bed has also been ruined by the chewing rats, rat droppings through out, keepsake board games must have been the rats desert. There is rat poison all over my belongings in my unit along with the rate droppings. I was advised by the property manager they are spraying for rats but considering where the rats reside inside the A/C buildings it's doubtful the spray ever reaches them. The outside buildings have rat traps outside their buildings. I was advised by the Coppell Property Manager (Destiny) I would get a month (October) free rent but the Arlington District Manager for Public Storage would not approve this request. The current property manager Destiny has been helpful and responsive but she doesn't have any authorization. In fact a woman from Public Storage in Corp CA called and told me that Destiny has no authorization. I texted and called the District Property Manager for the Coppell location (Ty) but received zero response. Later Destiny advised he was no longer the District Manager at the Coppell location and a new one would be assigned before mid October. Destiny later advised a new District Manager would not be available until November. In the meantime I got more than four (4) emails with various rate related issues. In one of the emails Public Storage advised me my new rent would be $275.00. Public Storage seems to manipulate the monthly rent without reasonable justification. Although I was told not to pay October's rent by the Coppell Property Manager I was forced to pay $189 (by the Arlington District Manger) as Corp Public Storage sent me a notice of Claim. I was told that Public Storage had placed a lien on my belongings, that my lock would be cut by October 24th and my items put up for public sale. It's shocking Public Storage after only 24 days puts a lien on someone's property and sells it. I am a long term renter (due to COVID) and have paid 6 months to a year in advance to avoid Public Storages outrageous rent increases and yet they were going to eliminate my belongings 24 days after not paying my October rent because I was advised not to do so since I was waiting on a credit If Public Storage figures out who posted this review I fear retaliation. I have more photos but this should give everyone an idea of what will happen if you rent at the Coppell Public Storage. read more

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Recently just moved to the Irving area from Coppell and could honestly move to a closer one but Monika has been honestly the best manager .. why would we want to move?! If you're looking for the best place to storage space in the area for Coppell/Valley Ranch, look no further! Thank you Monika! read more

This storage unit is targeting individual renters that have had their stuff there for a long time. Just got notification that rent is being raised AGAIN for a 5x5 unit to $88.00 (plus $20 late fee). I called the 800 number and they are leasing to the public for $24.00. CORRUPT. GET YOUR STUFF OUT OF THERE. read more

We have also discovered that rats got into the washing machine that we were storing here and have damaged it so severely that it is not worth fixing. read more

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Have had a 10 x 10 unit for about a year. Not only did we acquire our unit at $99 a month and they went up to $133 per month, we noticed rodent droppings and informed the property. We were told that no one had been at the location for a few months, but that it would be taken care of June 2024 we go by the unit to get a few things out and there is rodent droppings everywhere. The location is poorly managed if managed at all and we will be using a different Storage facility going forward read more

Public Storage - That's not mouse droppings. - Self Storage Near Me - Coppell, Texas

AVOID THIS PLACE AT ALL COST!! Rats caused THOUSANDS of dollars of damage to my property. Monika the manager said "This is Texas, there are rats in every storage unit. What do you want me to do stand in front of your unit and say no no rats you can't come in here" read more

Such a terrible experience over the past couple of days at this site. I didn't realize that they don't prorate at P. S. and so I got my stuff moved out on Wednesday, May 3, 2023. I called customer service to ask if they could prorate the amount for me and they said that they don't prorate according to their contract. It would've been nice if the associate at the front desk would've told me that I still had 27 days I could've used, but he didn't. He just let me close my unit out and walk away. So, the last two days I've been trying to ask a property manager at this site if I can have my unit re-opened up since I paid for it. I want to put some stuff back in it and use the rest of the 3 1/2 weeks that I've paid for. But, to my dismay and other customers's dismay (other customers have been showing up at this site the same time as me as well), no one has been at this property for the past two days. Also, some people at customer service tell you one thing that you can do to get help and then when you call back and get a different customer service representative, they act like they can't do what the other person just said that they could do. So, people aren't on the same page within the company and you're ghosted with customer service representation at the physical locations. (I drove over to the MacArthur Blvd location and no one was there to help me either). Something is seriously wrong with this company lately! read more

Rente un storage por solo 2 dias y csncele un mes, demasiado caro, le descuentan el lock y jamas te regresan el dinero son unos ladrones

Monika is AMAZING!!! She helped me with everything I needed help in and called me back to assist me!

Awful service. I received a text saying my unit was ready. After I packed up my vehicle, I drove the 35 minutes to the location, only to find that there was a lock on the unit. There was nobody there to provide assistance. I left 4 messages without a return call. I will now drive the 35 minutes back to unload my vehicle back at my home. I will also be canceling my service with them and contesting payment of the bill with my credit card company. read more

Monika is awesome and went above and beyond to help me get the best deal on a storage unit. Storage rent increases by the company are frustrating but nothing that she can control read more

No issues with service or storage unit but regular price increase for existing customers is too much..I had to vacate with out any option.

I don't have a bad thing to say about this place! The pricing is great compared to a lot of similar facilities and so far the employees have all been very kind and helpful! read more

I haven't rented a storage unit in many years. Wasn't sure what I needed or what questions to ask. Tee walked me through everything and made it a super easy and quick process to get going. Good customer service becomes more and more rare, it's nice to see it! Great job Tee! read more

Up charges they push on you at the end are not required! Insurance..NOT REQUIRED! You can use your homeowners or renters insurance. Their locks...NOT REQUIRED if you have your own. read more

Thankfully I was able to get storage so close to where I live. Tee made the transaction extremely easy and I was able to see the unit prior to moving in. The location is great, Tee is easy to work with and is very responsive to customer inquiries. read more

Cindy was amazing! I was/am in a tight situation and I hate to show up near closing to any business. Cindy was so accommodating and made me feel as though I was no trouble at all. During the time I am having in my life, this was something that made me feel human again:) More businesses need to understand that not everyone is having the greatest day and when someone like Cindy gives you the kindeness and open arm acceptance, it can change your whole outlook on the challenges you are facing at that moment without judgement. Thank you CINDY! read more

Very clean and orderly but the employee who helped me wasn't friendly at all. The property manager woman (can't remember her name) was extremely friendly and called to check on me a couple of times to see if I needed anything. Also, the security gate was not working when I went on Sunday, July 23rd. This really concerns me. And I did not see any cameras along the buildings. Only by the office and gate. Other the the guy who helped me and the security gate, it was great. read more

Local people are great however I moved in 05/19, they gave me the most distant spot. Today is 10/02 and I am notified of 17% price increase just after 4 months. They market the same unit for $96 on their website with 50% off first month while they ask from me $146. read more

I am so happy with all, the recepcionist help me with all my questions. And the place is safe and perfect to save my things.

Christina was a great help she was friendly. Great customer service. 10/10 would come back for future storage use.

I was proactive in asking a lot of questions so I would be prepared when arriving fort appointment. After getting there I was pressured into buying their round lock for $17.99 that they required. I had the exact same lock at home (15 min away). She told me thy they couldn't put their lock on it, thy couldn't leave it unlocked so I needed to buy their lock. I refused and said forget it, when leaving she said I could go get mine but I already set up a babysitter and drove down there, not to leave and come back again. I wish they would disclose all *charges*. read more

Great customer service, facilities need a little work, but ok ! Pricing is a little higher than it should be in my opinion. The lot is open and wide enough to get a 26 ft moving truck easily to your storage unit. read more

Cindy has been very helpful in assisting me to transfer to another unit. She is always pleasant provides superior customer service.

Briana is awesome! She helped me look at the variety of units here at the facility, she showed me how I could save money by packing my belongings with the moving supplies, and gave me more information on the storages. For my first experience I would definitely come back to rent here! read more

Kate and Cyle were exceptional very good customer service they went above and beyond!!!!

I had a worst experience in this location, the guy at the front desk, his name is Jonathan, so difficult to deal with, never disclosed that I have to buy there lock $21.00 and I have to buy there insurance $11/month, until I sign the contract. I explain, you can't charge me for something that you didn't disclose upfront. I decided to walk away!!!! Lost the "processing fee $25.00" as Jonathan said it's none refundable. Oh well small price for piece of mind!!!! read more

Staff was very friendly and professional. Couple of costs not presented up front, but I got a great rate on the unit for the size.

Leonardo was great! It was busy when I went in, but he was quick to acknowledge me and let me know how long the wait would be. Once it was my turn, he was very helpful, answered all my questions in depth and made the whole process very easy. I highly recommend this location! read more

The 5 stars are for Cindy! She took over management of the property late last year and she is by far the best manager that has been there in the past several years! Cindy is friendly, courteous and responds immediately to concerns. She is great! read more

I was very pleased with the manager that helped me pick the right storage size and location on the property. She was very friendly and thorough. I feel confident in storing my items with Public Storage. read more

When I called for pricing, the person at the central number was very persistent, trying to pressure me into making an apt at the local facility. The local contact called me back and also tried to pressure me into coming in and signing a contract before I decided anything. I told her how annoying it was, and she told me that she would submit my concern. The pricing was fair, and the month to month terms fit my needs. I visited the facility the next day to sign the contract and was told that I had to have a lock at the time of signing and was presented with a round, high security lock that I could purchase for $18. I told her that my son would be in the next day to sign (it was getting close to closing time) and place a lock of my own on the unit. He just called me and told me that it had to be a round lock like the one I was shown previously. The site manager got on the phone and told me it was policy that it had to be a round lock, and the fact that my lock was tempered, was used to lock up sensitive items for the military was not relevant. Needless to say, I will go somewhere else. I am also planning to write a very scathing letter to their corporate office. Dishonest and misleading. Will not recommend Public Storage to anyone. If I could rank them no stars, I would. read more