1. Extra Space Storage

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Coppell, TX

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Extra Space Storage

4.3 (20 reviews)
Open • 6:00 am - 10:00 pm
Updated 3 months ago

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1 year ago

Great location, clean and well maintained. Kevin is an awesome manager and always takes care of his customers.

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2 years ago

Kevin was excellent quickly solved my needs! Great location. I needed a large 12 x 32 storage unit. Perfect!

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Emily S.

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7 years ago

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2 years ago

Kevin is amazing. Knew every step of the process. Never easier time renting. Would recommend ExtraSpace to friends.

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Emily S.

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3 years ago

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Emily S.

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2 years ago

I've been here a couple of years and everything has been good. No issues and a safe place.

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Emily S.

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4 years ago

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3 years ago

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Emily S.

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4 years ago

Great service. Very responsive and professional. A little too expensive though. I would probably use them again.

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Emily S.

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5 years ago

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5 years ago

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7 years ago

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Emily S.

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4 years ago

Danai was very helpful in closing out our rental. A great place; we rented an RV parking spot here for over a decade.

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Emily S.

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4 years ago

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8 years ago

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Emily S.

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6 years ago

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Emily S.

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6 years ago

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Emily S.

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7 years ago

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6 years ago

danai was super helpful and friendly when i came in looking for a storage space, i will definitely keep giving them my business!

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Emily S.

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9 years ago

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Review Highlights - Extra Space Storage

“I met Amy, and she was super helpful!”

Mentioned in 2 reviews

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Simply Self Storage - Southlake - 2 Rats Running Across the Beams Above a Unit in the Main Climate Controlled Building

Simply Self Storage - Southlake

(4 reviews)

I rented my climate-controlled unit at this facility in 2017 because I believed my belongings would…read morebe stored in a clean, secure environment, as advertised. When the facility was operated as Dragon Storage and later Simply Self Storage, it was immaculate, and the staff was terrific. After Public Storage purchased the facility in 2023, my unit became contaminated with rat urine and feces. I documented ongoing rat and mouse activity inside my unit and throughout the main climate-controlled building. I was never notified by Public Storage of the rodent activity and discovered it on my own, despite being told that employees had been aware of the situation for 3-4 months prior to my discovery. Other tenants I have spoken with also told me they were never notified by Public Storage. I have documented with a Tactacam Reveal Trail Camera inside my unit. I have more than 500 images and videos showing rats running across the beams above storage units, on top of the units, and inside my unit. This was not an isolated sighting. It was ongoing rodent activity. The problem extended far beyond simply seeing rats. There was rat urine, droppings, and a strong urine odor throughout the building. My belongings were contaminated, forcing me to evacuate my unit and dispose of most of what I had stored. If you arrived before the daily hallway sweep, rodent feces could be seen in the common areas. What concerns me even more is how this was handled. Public Storage told me they have a "store at your own risk" policy and would not provide assistance. That was never my understanding when I rented in 2017, and I have never found that language in any of the documents I received. I also spoke with a customer who recently rented a unit in this same building and was told they were not informed of the ongoing rodent activity before signing their lease. If I were considering renting here, that is information I would want to know before making a decision. If you are considering storing furniture, clothing, family heirlooms, business inventory, or anything of value, I encourage you to inspect the facility carefully and ask direct questions about any current or past rodent activity before signing a lease. I would also ask detailed questions about the facility's pest control program. Two employees told me that pest control had been reduced. One employee told me that the level of pest control depends on the location's profitability. I cannot independently verify that statement, but that is what I was told. The City of Southlake Code Enforcement (CODE26-0192) currently has an open investigation into the conditions at this facility. I expected a climate-controlled storage facility. I did not expect to spend months documenting hundreds of images and videos of rats inside the building or to lose the contents of my storage unit because of ongoing rodent activity. Customers deserve to be informed of known conditions that could affect the safety of their stored property so they can make an informed decision before signing a lease.

I had to do some delayed Spring cleaning to get some clutter stuff stored away. I have always…read moredriven by this place since high school and I thought l would check it out go help with my storing solutions, so I called their customer service line to look at storage options. I get a nice phone call from Christina (office manager), who helped me and put to ease on my storage questions so she invited me to check out the storage facilities and see for myself. While I am not storing anything expensive, more so sentimental (stuff like my little pony and care bear collection..I kid, jk) than anything else and I hate reselling my stuff due to hassles, I needed clear things out for more space. I met Christina and she was customer service oriented answering all my questions and giving me the guided tour with showing my storage space looked like. She went out of her way to go over and beyond with excellent customer service and professional by answering every question and alleviate any concerns. One of the nicest customer service attitude from Christina in personalization is she remembers everyone by name. She called one customer by name as she came in while I was signing the paperwork. She deserves a customer service recognition award for her excellent customer service she provided. The facilities is very well kept and very clean. I noticed cameras so it definitely made me feel secure. The pricing with my unit was very reasonable and fair for me. They do offer a referral discount too. They have climate controlled units and I would assume non climate controlled units. I would highly recommend this storage facilities for your storage needs!

Extra Space Storage - selfstorage - Updated October 2026

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