I'm a long time customer of Public Storage and my Property Manager Phi gets A+ for the exceptional…read moreservice she always provides.

While the facility is clean and fairly well maintained, in 1.5 years the monthly fee has doubled…read moreand will be over $300/month for a 10x10 unit up on the 3rd floor, with no clear explanation on the logic for the increase. We have cancelled our service with public storage ​

This place is SHADY!!! 70,000 DOLLARS of irreplaceable items sold to auction when my money was in…read moretheir hand. DO NOT TRUST THIS PLACE. I paid storage for 2 years and they just decided to sale 70k for 500 when they had a 1000 in their hand. Thieves. Report these losers to better business bureau

We've rented from other Cube smart locations before and always had a great experience. This…read morelocation, however, is terrible. There is no manager onsite. We have not been able to return the locks they provided to get a refund. There are spiders in both of our units and they said it was our problem to deal with. We couldn't access our unit for several days last week because the storm messed up the gate connection, but no one put a sign up or sent an email. So after we drove all the way over there, and spent half an hour trying our code, and being on hold with the corporate people, we finally figured it out. Paying this much for storage and not being able to access it is unacceptable and we should get a partial refund. And lastly, due to heavy rain recently, one of our units leaked and all our expensive exercise equipment got wet and ruined. Three days later, no one has been by to fix the roof so we have to go get tarps to put over our stuff in case it rains again. The manager is totally unconcerned with this issue and the urgency in getting the roof fixed. We can't move units bc it would cost us hundreds of dollars of our own money for movers. Again. This is ridiculous and we can't wait to get out of here!

Both a/c and non-a/c units available. Manager Tricia is friendly and helpful. The 2 units I rented…read morewere clean, as was the whole complex. They have a lot of security cameras monitoring the premises.

Best storage place in W Frisco/Little Elm. Friendly manager and reasonable pricing. Clean interior…read moreunits and pest free outside units. Really happy with this place over many others I have tried locally.

Great service. I recommend this business. I haven't had any problems with this storage company.read more

friendly staff Eazy to deal with and always available…read more Great location with eazy access Reasonable rates thank you Sam and shanda

The crew here are FANTASTIC. Great customer service still exists. I highly recommended working with…read moreCory and Hy.

I initially started at Public Storage located at the Colony TX with Ms Vickie's lot but was unable…read moreto use the elevator, Ms Vickie was polite and understanding. She was able to refer me to a different Public Storage in Frisco TX which was a ground-level and even a closer location for me. There is met Cory Walker, he was just as kind. I was extremely satisfied with both managers! They were very professional, polite and provided great service. Which made my day less stressful. Big THANKS

I gave them 1 star because that is the lowest I can give them the do no worth any stars…read more The have pest and water damaged my storages item wen I brought it to the they throw there hands in the air very bad experience

Be careful doing business with Laura. DO NOT give them your credit card number until you are 100%…read moresure you are going to use their storage facilities. They will take the cc information and charge a deposit fee and then claim that it is non-refundable and that you have agreed to it. There are a lot of other storage facilities in the area with very good business practices and they do not charge you anything for a reservation.

Great place, excellent value. I started renting about 8 years ago. Price never goes up. Safe,…read moresecure, well lighted with good access. Every unit is drive up. I even rented a second unit for a few years. Owner is available and helpful. Can't beat this place. I am moving out of state and know I will never find another place like this.

Don't rent here!!!!!! Raised my fees twice in one year! Almost $100!!! Claiming having to keep up…read morewith expenses? Ridiculous! Also after huge storm I had to tell them the security gates were open and that the fire alarm was going off! And after 3 days they had t called me back I had to drive up there to find out the units in my row were all flooded !!!! Horrible !

Wow! A 11% price increase in less than 6 months! I guess I'm stuck with them right now, but I…read morewould recommend you look elsewhere for a more trustworthy company. I should have known better. In June, after researching several companies, I settled on this one. The day before my move-in date, they called and said the unit promised to me was accidentally given to someone else but a larger size was available, for $40 more. At that point, I had no other choice. Now, another $24 increase! I regret using this place. Another upcoming rate increase. I am out of here! Much better rates and far greater customer service at Frisco Mini Storage just down the road.

This is the worst company I've ever done business with. I've been on time with autopay for nearly 5…read moreyears and just recently had to update my card. The payment didn't go through on the old card so I went in to change it after returning from a business trip out of the country. They charged me a $48 late fee for being a week late and refused to waive it. They also raise the rates every six months to the point it's just stupid to stay there. I started out at $90/mo and ended up at over $350 for a 10x10. It's time to move out which sucks because I have a lot of heavy stuff. It's like they know they have you, so they abuse any way they can and DO NOT CARE ABOUT CUSTOMERS at all. What's strange is that once I move out they will sell it for $90/mo again and slowly raise it every 6 months to get back to $300+ over the next few years. So running me off is going to cost them a lot of lost money. Do they just hate customers that much??? I will never do business with this company again. Probably what they want anyways.

DO NOT BUY STORAGE SELLS HERE! The manager takes the junk…read moreleft behind other units, throws it in a big unit, sells it cheap. Then you have to pay a $200 cleaning deposit!!! So if you don't completely clean it out, they get your $200!!!! FRAUD! FRAUD! FRAUD!! If you are a person that buys storage units at auctions beware of this location! We cleaned out the heaviest, most broken beat up furniture I've seen. Some random pieces of broken furniture! This was an online auction. Never had this happen before. There was always something of value at least! Not in this junk unit! It also was unusual in that all the drawers were missing but furniture was wrapped in plastic. ??? Obvious the manager put these objects together so whoever bought this " managers special" would have to haul off all of this heavy furniture!