Great experience. No issues, safe and friendly. Would definitely come back in the futureread more

Very quick response about any question. Helpful and cooperative. Aal are good to accommodate and…read morevery friendly.

First off, this was my first time renting. It was a frustrating experience. I rented online and…read morepaid for a lock. It sent me a code to get through the gate and it was the wrong code. I looked for an employee to help, nobody was around. I called the 800 number for help, I pressed 4 to talk to property manager and it hangs up on me. Nobody wants to work anymore. Finally got online to their chat to get through the gate. Their system never sent me the door code to get in. Their chat had to tell me. It was so annoying. I also didnt know how to get out. You have to enter the gate code again to get out. It would be nice to have that instruction available. I dont know why they have open hours when nobody is there working. They sell locks inside with nobody around to check you out.

The previous Security Self Storage has no issues for many years, then the Public Storage company…read moretook over and everything has changed. They raised old tenants' rent without prior notice for hundreds of dollars per month, while the same size unit costs are much lower even with great discounts to trick new tenants to move in. I had a 10x16 for a long time, the new company moved in and changed hours from 24/7 into 6A-9P. Management kept changing, none of the issues were actually addressed since the person I talked to was no longer there when I check with the company again.

The rent goes up fast!…read more The facility was clean and easy to access. The rate for the 5x10 unit was $51/month in August 2024 (after a $41/month introductory rate for three months). They increased the price quickly. In May 2025, they raised the rent to $66/month, and they just notified me that on February 2026, the rent would increase to $86/month. That's a 30% increase every 9 months, a 70% increase in a year and a half. I'm moving my stuff out before the next rent increase goes into effect. If I were to do it again, I would only consider Public Storage for short-term rental (less than a year).

They had the size unit I needed, when I needed it, at a very reasonable price. It's well…read moremaintained and clean. They have great security. Carts are available to assist with your moving of items.

District Manager (Jesse) does not respond to email or phone messages…read more They raise rates every 6 months. Can move from one unit to another and cut my rate in 1/2. Would not recommend using Publilc Storage, but it seems that they are buying up mom and pop storage companies.

Nick was super helpful separating my personal unit from work unit. he made everything easy and…read morepleasant!

Warning: The facilities are fine but you should expect to pay 100-200% more within the first 3-6…read moremonths. There are no options for annual or multi-year agreements, and there is no option to talk to an actual human about your account. I'm moving out as soon as I can, and would only ever use Public Storage in the future if I knew I only needed very short term storage.

Please beware of using this franchise location of Public Storage. They will do a "bait and switch"…read moreon you within a month. I first rented a unit there in April 2018. I was looking for a 5x10 space. My monthly payment was $54 with insurance which is why I chose this place. This was reasonable for me. However, within a month they raised my payments to $65. Then four months later my monthly payment was already at $76 in October. In July 2019 there was another price gauging and my monthly total was increased to $96. I just got another email from them couple of weeks ago saying my price will increase to $104 starting April 2020. Luckily, I am no longer in need of this storage space and will be moving out before April 1st. However, this is no way to price gauge your customers. There is absolutely no justification for this increase. Looking at your website, you are still doing a bait and switch advertising 5x10 at $43 rate right now. Attached screenshots for proof.

Amazing how this unit has gone up on price every 6 months! I just went to another Public Storage…read moreand rented the SAME size unit, climate controlled and it's only going to cost me $65 a month! Totally unacceptable!! Will be leaving as fast as possible! Building, unit, security are 5 stars, random price increase just wrong!

Nick is my hero! He has helped me on several occasions with my account. I am just leaving the…read morelocation one happy customer! Thanks Nick!

Our unit has been broken into 3 times, the third a week before we finished moving everything out…read more Absolutely horrible customer service. They made no effort address the problem, improve security or add cameras . do not rent a unit there!!

A few years ago, when Kiki managed this place, it was immaculate. There was always someone in a…read moregolf cart driving through and checking on things, which was great, but those days are long gone. I don't know what's happened, but CubeSmart on Coit has really gone downhill. I've posted 3 pics of what it's looked like for weeks now (end of April 2024). It's disgusting. There's garbage everywhere. The gate is always open; I don't know if it's broken or what, but I can't remember the last time I saw it locked. There's no one in the office, either. Nevertheless, they've raised the rents (of course). I vacated my unit, and I gave written notice via email but I haven't received a reply, confirming that they're aware of this. I've also made numerous phone calls, but no one has answered the phone, so I've left 3 voicemails stating that I'm moving out, and requesting someone call me back to tell me when someone will be in the office so I can turn in my keys and lock, but so far, none of my calls have been returned. I can no longer recommend this facility to anyone.

I am writing this review to express my deep dissatisfaction with this company. My experience with…read morethis company has been nothing short of appalling due to a severe rat infestation in their Plano (500 Talbert Dr.) facility. Despite attempts to address this issue with the management, they have failed to take any meaningful action or accountability. When I went to load up a few things from the unit we are renting (a supposed TEMP CONTROLLED, & INDOOR) a few weeks ago, I noticed rat droppings and a horrid smell emitting from our unit. It was also extremely hot in the building which I thought was odd considering we are paying for temp controlled. I was alone so I hurried grabbed a single item I needed and went on my way. I knew something was off. So when I went back today to retrieve more items, I was appalled at the amount of DEAD rats in my unit. We weren't able to maneuver around or step into the unit without possibly stepping on a carcass. Absolutely horrific. And the smell, I'm sure you can imagine. Upon discovering the infestation, we immediately contacted the management, expecting prompt and effective measures to resolve the situation. Unfortunately, after 50 phone calls that led to voicemail, we were able to get ahold of the district manager, Mr. Callan and not only did they downplay the severity of the issue, but they also showed a blatant disregard for the safety and well-being of their customers' belongings. On top of that - they immediately started to blame it on a customer "potentially" having food in their unit. The lack of responsibility and transparency in handling such a serious problem is unacceptable as this clearly has been an issue that was not immediately addressed. It is incredibly disheartening to see a company operate with such a lack of integrity. Customers trust storage facilities to keep their possessions safe, yet Public Storage has failed to uphold this basic obligation. I strongly urge anyone considering using their services to think twice, as the risk of damage to your belongings and the frustration of dealing with unresponsive management is simply not worth it. This experience has been a costly and stressful ordeal, and all of mine and my roommates belongings are completely ruined. I hope this review serves as a warning to others and prompts Public Storage to address their serious, disgusting shortcomings as we will be taking legal action.

I love this place and highly recommend their business. It's the best storage facility I've ever…read moreused and I'll definitely recommend it. I have never seen a more modern and organized storage facility and I feel very comfortable and secure while being here. Thank you for greeting me with your professionalism and respect and I look forward to storing my property with you and for a while.

Forget EVERYTHING the other reviews say these guys were amazing. I came in last minute (20 minutes…read moreto close) with a broken trailer plug and bad attitude about the last u-haul I was at today; these guys fixed BOTH. Got me my trailer and sent me on my way without breaking the bank and gave me a few extra days with the rental to get my cross-country move back on track. These guys are clutch!

Worst company ever. Wish I had read the reviews prior to using them. They shipped half our boxes…read morethree months early with no warning- and then wanted to double charge us to get them back then charge us again to ship them all together later. Wtf. Never again.

Gotta say that this place is so much better then Public storage and the customer service was…read moreabsolutely amazing! Dan was such a sweetheart. and he made the transaction very quickly and smooth. Thank you for all your help!

My family has utilized this location for many years. It is a nice location where we feel safe going…read moreto and from our unit 24/7. I really like that management lives onsite & is always very friendly. This location is clean and well lit. The downgrade in the star rating has to do with how the price jumps drastically and often. With the Labor Day special online, a small unit is currently $36 for first month. So regular monthly rate would be $72 going forward.. However after many years of being a loyal customer, our bill just increased AGAIN ...& for the SECOND time this year!!! $140/month total is too much imo ...especially since another increase is prob around the corner. I guess it's time to call around :(