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Sunbelt Self Storage

5.0 (9 reviews)
Closed • 9:00 am - 6:00 pm

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Public Storage

Public Storage

(17 reviews)

North Dallas

I am writing this review to express my deep dissatisfaction with this company. My experience with…read morethis company has been nothing short of appalling due to a severe rat infestation in their Plano (500 Talbert Dr.) facility. Despite attempts to address this issue with the management, they have failed to take any meaningful action or accountability. When I went to load up a few things from the unit we are renting (a supposed TEMP CONTROLLED, & INDOOR) a few weeks ago, I noticed rat droppings and a horrid smell emitting from our unit. It was also extremely hot in the building which I thought was odd considering we are paying for temp controlled. I was alone so I hurried grabbed a single item I needed and went on my way. I knew something was off. So when I went back today to retrieve more items, I was appalled at the amount of DEAD rats in my unit. We weren't able to maneuver around or step into the unit without possibly stepping on a carcass. Absolutely horrific. And the smell, I'm sure you can imagine. Upon discovering the infestation, we immediately contacted the management, expecting prompt and effective measures to resolve the situation. Unfortunately, after 50 phone calls that led to voicemail, we were able to get ahold of the district manager, Mr. Callan and not only did they downplay the severity of the issue, but they also showed a blatant disregard for the safety and well-being of their customers' belongings. On top of that - they immediately started to blame it on a customer "potentially" having food in their unit. The lack of responsibility and transparency in handling such a serious problem is unacceptable as this clearly has been an issue that was not immediately addressed. It is incredibly disheartening to see a company operate with such a lack of integrity. Customers trust storage facilities to keep their possessions safe, yet Public Storage has failed to uphold this basic obligation. I strongly urge anyone considering using their services to think twice, as the risk of damage to your belongings and the frustration of dealing with unresponsive management is simply not worth it. This experience has been a costly and stressful ordeal, and all of mine and my roommates belongings are completely ruined. I hope this review serves as a warning to others and prompts Public Storage to address their serious, disgusting shortcomings as we will be taking legal action.

I love this place and highly recommend their business. It's the best storage facility I've ever…read moreused and I'll definitely recommend it. I have never seen a more modern and organized storage facility and I feel very comfortable and secure while being here. Thank you for greeting me with your professionalism and respect and I look forward to storing my property with you and for a while.

Sunbelt Self Storage - selfstorage - Updated May 2026

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