Alren at All Storage is amazing at customer service!! He fixed all the mistakes made when I first…read morecalled and was somehow routed to their national number. Apparently, the national number gets kickbacks when they circumvent the phone calls to them, and they charge significantly more than Alren at the Plano office charges. Like a LOT more. So, if you call their local number, make sure to ask the full name of the representative and where he/she/they are at the moment. Or just ask for Alren. He will take good care of you. The place is SO clean and new and climate controlled. It's the nicest storage center I'd ever seen, and the local staff there is exceptionally nice and friendly.

I am so glad we found this place. Clean, secure, well-lit, super friendly staff and with reasonable…read moreand affordable pricing that is--most important to us--up front and honest. We felt really good about the security and cleanliness of the units (all climate controlled) and the facility overall (the Plano location was only built a couple of years ago and it's super clean). Plus the ease of being able to drive up so close to the units. We worked with Wendy and she's been so kind and helpful and informative through the entire process. I did a lot of research and this place was definitely the right choice. We really appreciated that All Storage had a great intro special but that Wendy was also super up front about what the pricing would be after the special ended. Our close friends had a horrible experience with one of the bigger chain storage places hiking their rent up by insane amounts after the initial first month offer, and that's why we wanted to find a more locally run place. Wendy walked us through everything and went over what we could realistically expect in terms of pricing and it was all very reasonable. She went above and beyond in ways she didn't have to and we really apprecaited it. It ended up being harder than I thought it would be to find a clean, secure, affordable and trustworthy storage place, and so I wanted to make sure to write a review for All Storage in case it can help out someone else who's in the same boat. In short, highly recommend!

This place has been amazing with the friendliest Manager (Carol) on site who is willing to help and…read moreoffer great customer service! Also, a very clean and safe place for you to store items. The lighting, cameras and security make it safe! Definitely would recommend this place to anyone looking for a storage unit!!!

Sunbelt had great pricing for a climate control unit, is very clean, one story facility that is…read morevery easy to load and unload to your unit. Carol is so helpful, and accommodating. They have locks that come with the unit that are very secure and it saved us from having to go purchase one after a long day of moving! Gates are secure in and out. The facility is great! Carol made leasing it quick and easy! She's a fantastic manager and I appreciate her walking us thru each step. Highly recommend !

No office hours posted. No one in the office. Gate code assigned didn't work. Bluetooth access did…read morenot work either. There's an intercom button that goes to no one. Called the office and no answer, doesn't even forward to a call center. Called their toll free number and was on hold forever. When someone finally answered the connection was filled with static and I could barely understand this person. He had me enter a temp code and mumbled something about talking to IT. By the time I got him to answer if that code would be on my app the gate closed and I was stuck again. Had to wait for a customer coming in so that could make a quick exit while the gate was open. No updated gate code on the app. Do better, Public Storage. This is the worst first day to get things done. Update: called customer service again as the app still does not have an updated code. Was told to wait 72 hours for an updated code. Seriously??!? Advised rep that is unacceptable and rep said best she could do was call to see if property manager was on site. Since no one answered she said she could book an appointment for tomorrow for someone to meet me there. What could improve? EVERYTHING.

Did my reservation online...arrived at 350pm on Saturday to locked doors. Office hours show Sat…read morethey close at 5. Left messages, no call back. Thankfully I had a lock from when I previously moved, and am to be able to get a refund in the office. How can I get that if NO ONE IS THERE????....I was able to access gates due to the app, but cannot access my unit. I RECEIVED NO ASSISTANCE AND NO CALL BACK. Says they're open on Sunday as well....let's see if I get any assistance. Definitely not happy with this location. Loaded up my car for NOTHING UPDATE ON REVIEW: Received a call PROMPTLY at 930AM from Renata who apologized for the inconvenience as she was not the working employee on Saturday. She was very understanding and even helped me with opening my storage. Her customer service was what I used to! I would come back in a heartbeat to be assisted by her

Extraordinary customer service! Mr. Rodriquez was a pleasure to meet and converse with. The space…read morewas clean and well lit. I would recommend it to anyone in the area..

Great storage! The manage is very nice & even offered water to my movers who were moving stuff into…read moremy storage unit. I appreciated that the storage unit was clean and there is a dolly available for use.

Our unit has been broken into 3 times, the third a week before we finished moving everything out…read more Absolutely horrible customer service. They made no effort address the problem, improve security or add cameras . do not rent a unit there!!

A few years ago, when Kiki managed this place, it was immaculate. There was always someone in a…read moregolf cart driving through and checking on things, which was great, but those days are long gone. I don't know what's happened, but CubeSmart on Coit has really gone downhill. I've posted 3 pics of what it's looked like for weeks now (end of April 2024). It's disgusting. There's garbage everywhere. The gate is always open; I don't know if it's broken or what, but I can't remember the last time I saw it locked. There's no one in the office, either. Nevertheless, they've raised the rents (of course). I vacated my unit, and I gave written notice via email but I haven't received a reply, confirming that they're aware of this. I've also made numerous phone calls, but no one has answered the phone, so I've left 3 voicemails stating that I'm moving out, and requesting someone call me back to tell me when someone will be in the office so I can turn in my keys and lock, but so far, none of my calls have been returned. I can no longer recommend this facility to anyone.

Had a great experience with them. Piper was very polite and professional! Overall experience was…read morebetter than expected.

I just signed up with Extra Space this afternoon. Andrea and Ronnie were very helpful and eager to…read moreaccommodate me. I believe I was given very clear and accurate information and am looking forward to a successful relationship with Extra Space.

Terrible service and property management never calls back. The online customer service is also…read moreterrible.

District Manager (Jesse) does not respond to email or phone messages…read more They raise rates every 6 months. Can move from one unit to another and cut my rate in 1/2. Would not recommend using Publilc Storage, but it seems that they are buying up mom and pop storage companies.

Forget EVERYTHING the other reviews say these guys were amazing. I came in last minute (20 minutes…read moreto close) with a broken trailer plug and bad attitude about the last u-haul I was at today; these guys fixed BOTH. Got me my trailer and sent me on my way without breaking the bank and gave me a few extra days with the rental to get my cross-country move back on track. These guys are clutch!

Worst company ever. Wish I had read the reviews prior to using them. They shipped half our boxes…read morethree months early with no warning- and then wanted to double charge us to get them back then charge us again to ship them all together later. Wtf. Never again.

I hired a moving company for my apartment move, initially quoted $1,185 based on my items, with…read more$350 paid upfront. When the movers arrived 20 minutes late, I was informed that the cost would be based on square footage instead, increasing the remaining $835 by over $1,000. The mover refused to give a final quote until everything was loaded and was rude and careless, damaging my apartment during the process. He held my belongings under duress, demanding an additional $850, claiming it was a "deal." After paying, I discovered he left items at my old apartment and poorly reassembled my dresser, using my tools to fix it. A week later, he called accusing me of lying about the apartment damage, despite my photographic evidence, and offered to "fix it" so I could drop the matter, also refusing to share his name or company address. The owner, Olvin, was also rude and unprofessional, dismissing my concerns with profanity. Their conduct throughout the move was unprofessional, dishonest, and disrespectful.

Second Time we used this Moving Co, Both times very Efficient Especially Chris & Cesar handle…read moreeverything and then More! By handling some items that were very Dear to meAnd there was a third Elderly Black Man also that was working very hard and unfortunately didn't get his name But was very Efficient as well. Would Highly recommend this Co