I've been to the Willow Bend location several times over the course of the years whenever I needed…read moresupplies to pack things up and store them. This was the first time I needed a hitch and trailer service from UHaul. While there was a missed step for a part to install, the team there helped me locate the missing part and quickly and effectively installed the hitch and had the van trailer reserved ready to go! They did everything RIGHT! My entire experience from start to finish with the GM and the staff (full time AND part time!) were so very helpful and answered all of my questions and concerns. I cannot say enough how wonderful they all are! Thank you very much for being the great team that you are!

The customer service at this location is horrible. I secured a cargo van rental online. The evening…read morethat I arrived for pickup the employee refused to rent the vehicle to me stating that I couldn't rent it with an out of state license. I have rented from this location four times in the past four months!!!! With the same drivers license! I am supposed to exhibit at a trade show on the early morning and have no way to get my materials to the event. To add to it, the employee was extremely loud and rude in his communications. When the customer in front of me tried to get a vehicle, he told him he was sold out. Do not do business with this location.

I have been trying for days to go online and rent units for my company's project but was unable to…read moredo so. I left a message and Renauda called me back. She was super helpful in assisting me with additional storage units. She was very professional, helpful and most of all very efficient in my company's needs. Renauda made the units right next to each other so we would be able access with ease. If I could give her 10 stars, I would. Thank you, Renauda, for all you did. You went above and beyond to make the transactions easy.

The service at this company is horrible, both the customer service staff and the manager are…read morehorrible, totally irresponsible. The elevators never work, everything is dirty and the offices never have staff to attend to them, and they never answer calls. This company is the worst place someone can rent to store their things.

Keri was absolutely wonderful to work with! I lost keys and was able to go in and clear my storage…read moreunits. Keri is great to work with. She's very personable and responds quickly. Thank you for making my move out flawless!

Wonderful and helpful staff. Clean units. Best storage around and location is excellent as well.read more

Don and Renee are very knowledgeable and friendly. Facility was clean which is what I was looking…read morefor.

I have been storing my belongings here for several months (building a new house). The management…read more(Rene and Don) here is fantastic. The property is well maintained and clean (unlike some other companies). This place still looks new. I am greeted by my name every time I come visit my belongings. As far as I know, there have never been any security issues. The managers live on the property, and there are cameras "everywhere." If you want a top-notch storage experience, you need to come here.

Easy to access. Very clean facility. Excellent customer service. Ms Beth is pleasant to work with,…read morea gem. Have a couple of units with her for years both for business & personal storage.

Have had a great experience with this facility, it's clean, has a convenient location, and Beth is…read morewonderful to work with.

No office hours posted. No one in the office. Gate code assigned didn't work. Bluetooth access did…read morenot work either. There's an intercom button that goes to no one. Called the office and no answer, doesn't even forward to a call center. Called their toll free number and was on hold forever. When someone finally answered the connection was filled with static and I could barely understand this person. He had me enter a temp code and mumbled something about talking to IT. By the time I got him to answer if that code would be on my app the gate closed and I was stuck again. Had to wait for a customer coming in so that could make a quick exit while the gate was open. No updated gate code on the app. Do better, Public Storage. This is the worst first day to get things done. Update: called customer service again as the app still does not have an updated code. Was told to wait 72 hours for an updated code. Seriously??!? Advised rep that is unacceptable and rep said best she could do was call to see if property manager was on site. Since no one answered she said she could book an appointment for tomorrow for someone to meet me there. What could improve? EVERYTHING.

Did my reservation online...arrived at 350pm on Saturday to locked doors. Office hours show Sat…read morethey close at 5. Left messages, no call back. Thankfully I had a lock from when I previously moved, and am to be able to get a refund in the office. How can I get that if NO ONE IS THERE????....I was able to access gates due to the app, but cannot access my unit. I RECEIVED NO ASSISTANCE AND NO CALL BACK. Says they're open on Sunday as well....let's see if I get any assistance. Definitely not happy with this location. Loaded up my car for NOTHING UPDATE ON REVIEW: Received a call PROMPTLY at 930AM from Renata who apologized for the inconvenience as she was not the working employee on Saturday. She was very understanding and even helped me with opening my storage. Her customer service was what I used to! I would come back in a heartbeat to be assisted by her

The manager was helpful, friendly and did what she said. She followed up and took the time with…read moreextra steps like driving to my storage unit to show me where it was rather than showing me a map. Would definitely use again. Dallas Parkway Location.

My experience at this storage facility has been TERRIBLE! Someone broke into my unit without even…read morebreaking the padlock, and the person in charge refuses to show me any video footage or file a police report. I DO NOT RECOMMEND this place, as it is extremely UNSAFE and unreliable!

Extraordinary customer service! Mr. Rodriquez was a pleasure to meet and converse with. The space…read morewas clean and well lit. I would recommend it to anyone in the area..

Great storage! The manage is very nice & even offered water to my movers who were moving stuff into…read moremy storage unit. I appreciated that the storage unit was clean and there is a dolly available for use.

****Rats Rats Rats - stay away! Rent somewhere else. Corporate Greed at its best. I had to abandon…read moremost of my items because they were so contaminated with rodent biohazard waste/droppings****

The company changed the late fee on my contract without letting me know. It increased 5 times more…read morethan it was on my contract. When I talked to Brittany the manager of the store she rudely told me they are allowed to do what they want. They have a clause in the contract that says they can change without my knowledge and its my problem not hers. A loyal customer of 5 years and two different units she refused to give me a waiver for late fee. They inconveniently has to change the door to my unit because they had to do a repair to the door. I received notice for that but never for a late fee. We also received steep increases in the actual rent price. Be prepared to pay double your initial rate at some point.