They are very helpful and mindful. I live a very busy life, as most of us do, and sometimes I…read moreforget to pay (which should be an easy, fix, right? I mean, autopay), but I do not like autopay, never have, and I choose to pay my way. Well, when I forget "my way", guess what they do (so I don't lose my stored items)? They call me. They remind me that I haven't paid and they don't do it in a rude way. It's almost like being in a relationship with a forgetful person. The one person nudges the other and says, "hey, did you pay? Yeah, you're due. Don't worry, we're just reminding you to do it." I like that. It's not common in this day and age of a**holes. Now, the rates have gone up (and I will call about that), but that's an easy call to find out why. John has always been tremendously helpful, for me, when I forget things, like my code or anything else that eludes me. Look, many other places would just toss your things out and be all kinds of rude to you. I mean, empathy is like a dirty word with most companies and I haven't felt that way with Public Storage. Are they perfect? No. There have been times I've tried to contact them and had no luck and, again, the rate change that I don't remember anyone telling me about or getting information about, but again, when you do follow up, or at least in my experience, I always get an explanation. In the end, it's my choice to stay or go, right? If the rates continue to rise or if John or the other lady change jobs and I get a bunch of crazies in the office, then I WILL go and be very HONEST about it on Yelp. Until then, I'm alright. They are doing me a favor - keeping my things safe until it's time for me to go. Thank you, John, and everyone else there at Public Storage. You have been really cool to me. And my stuff.

I don't usually leave reviews, but Alex absolutely earned this one. From the moment I walked in, he…read morewas welcoming, professional, and genuinely helpful. He walked me through the process, answered every question with patience, and even helped me find the best unit for my needs--not just the most expensive one. You can tell he actually cares about the people who walk through that door. Smooth experience all around, and Alex made it even better. Definitely recommend this place--and if you get Alex, you're in good hands.

So clean and the personnel are so kind and helpful even when you have a problem with a lock !read more

Chrissy is as great to work with. Diligent follow up and prompt service l. It was a hot day and she…read morecame by a few times to check on me and see if I needed water or a cool place to sit and rest.

I am so glad we found this place. Clean, secure, well-lit, super friendly staff and with reasonable…read moreand affordable pricing that is--most important to us--up front and honest. We felt really good about the security and cleanliness of the units (all climate controlled) and the facility overall (the Plano location was only built a couple of years ago and it's super clean). Plus the ease of being able to drive up so close to the units. We worked with Wendy and she's been so kind and helpful and informative through the entire process. I did a lot of research and this place was definitely the right choice. We really appreciated that All Storage had a great intro special but that Wendy was also super up front about what the pricing would be after the special ended. Our close friends had a horrible experience with one of the bigger chain storage places hiking their rent up by insane amounts after the initial first month offer, and that's why we wanted to find a more locally run place. Wendy walked us through everything and went over what we could realistically expect in terms of pricing and it was all very reasonable. She went above and beyond in ways she didn't have to and we really apprecaited it. It ended up being harder than I thought it would be to find a clean, secure, affordable and trustworthy storage place, and so I wanted to make sure to write a review for All Storage in case it can help out someone else who's in the same boat. In short, highly recommend!

This facility is brand new and everything is clean and very EZ to drive up to!…read more The manager, Tressa, is so sweet and friendly. Definitely goes above and beyond with her customer service even when she doesn't need to. I am referring everyone here!

Great prices. Great customer experience…read more I went in and told him i might need a storage. He couldve easily brushed me off and been rude when he heard the maybe as that has happened before. He was very informative and made a stressful situation a little easier to manage and put my mind at ease. He was friendly and quick with giving me the information I needed. They have specials and a truck you can rent which makes a stressful move much easier if you need a truck.

I had a great experience here. Jason was super helpful. I advise you to go here for your storage…read moreneeds!!

So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

I am pleased with RecNation. I have been with them 16 months. Ease of access and safety were my top…read morepriority and they have exceeded those expectations. Thanks.​

Very helpful and quick to answer any questions I had also very polite! Sent email about other…read morestorage options and were quick to solve those problem.

I am the customer who rented the space from the beginnig until right now!…read morebecause they are taking care of customer perfectly. I will stay here as long as possible! awesome!

If 0 stars were an option, that would have been the selection. I had a unit for many years at the…read morefacility. I came in to find rat poop across many of my items. I was told by their front office that they had a rat outbreak across the facility due to someone leaving food in a unit. There was also a very prevalent chemical smell that lingered in all of the hallways. They had only one working elevator every time I accessed this facility. Their pull carts were absolutely beat down worse than a Walmart grocery basket. However, they were never replaced. I have been passed around by five different people in terms of who was in charge of reimbursement. The facility was incredibly not helpful and does not value their customers in any way. I can't recommend staying away from this facility anymore unless you want to have rodent poop all over your belongings. This place has zero accountability and needs to be shut down.

I have used this company twice in the past couple of years and their customer service is amazing!…read more Scott, Ezekiel and all the folks at Units, Lewisville are friendly, responsive and a pleasure to work with.

I have had a great experience with UNITS so far. They have been extremely responsive and I truly…read morefeel like my business is valued. Carson dropped off and picked up my unit and was there exactly when he said he would be, with great communication. Grateful to have found such a wonderful, local company. Can't recommend them enough!