Don't let them fool you with a low rate. They tried taking my rate from $150 to $320 in less than 9…read moremonths. I got the same unit closer to home for $110. They were watching me clean out my unit and called me about 10 minutes after leaving asking if I was canceling since my unit was empty. No offer to pro-rate my last months rent but I'm sure they'll gladly lease it right away. I still had another 2 weeks left I should have left the lock on the empty unit

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 8901 Silverado Trl is no exception. Our McKinney storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near Stacy Rd and Custer Rd, we're trusted by neighbors in Fairview, Allen, Frisco, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

well, maintained area that we safely store numerous trucks at. Very courteous staff. feel it is a…read moregreat value.

The old Extra Space storages have no lights in them. The new ones do but I rented my storage at…read more$230 a mo for a 10 X 30 in July. It is now March and when I looked at my automatic pay bill the other day, it is now $450 a month!!! How can they up it almost double without informing me? It has not even been a year! This is high way robbery

Prices just keep going up, and impossible to maintain a budget. This is the game they and their…read moreindustry are playing, and banking that their clients won't make time to switch to another company.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 3080 Alma Rd is no exception. Our McKinney storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Alma Rd and El Dorado Pkwy, we're trusted by neighbors in Fairview, Allen, Roland, Frisco, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Great service from staff. Lots of incentives offered and clean, quiet storage facility. Close to…read morehome as well which is a plus!

I have rented from several storage facilities thru the years and I must say this is the best one…read moreyet. Price is fare, very clean and is well managed. Worked with Jody and she was pleasant to deal with and knew how to get you in and out quick. Great place I recommend it!!!

After a dismal pricing experience with "Public Storage" in Frisco, we found a really good price…read morewith Cube Smart in McKinney on Alma. Although they didn't have the larger sized unit we needed, we took two smaller units and the price for both was reasonable. Getting paperwork done and moved in was pretty easy. Although I knew w were going in on promotional rates, when I inquired about future rate increases I was told rates do go up but they are reasonable when raising the rates. That turned out to be be utter BS. Six months in and we just received notifications that both units were jumping in price by nearly double. Oddly....they also raised the price of the "insurance" which made no sense since it presumably is a pass through with an insurer. The rate jumped from $185 per month to $328 per month. When I wrote to the manager to express my displeasure on September 7, I promptly got a response indicating, "let me look into this for you, give me a couple of days". Never heard another word and now two and a half weeks later they charged me the higher rate. We moved to avoid this kind of price gouging tactic to a company we assumed wouldn't bait and switch us like this. But they did anyway. Beware of this price tricks from CubeSmart.

BUYER BEWARE. This…read morelocation is the worst storage location I have ever experienced in my life. They claim they are customer service focused but don't let them fool you, they are money hungry scam artists. I rented a unit and moved in the end of December 2023 and they sent a rent increase May 2024. This confused me because I have never seen a large rent increase like that, especially so soon after I moved in my unit. I called in May, the general manager ( Tammy) told me they sometimes have " yearly increases " and I informed her I haven't even been in there for 6 months, let alone a year. She said she would look into and give me a call back. I never received a call back from her or any further information. I called two weeks later, an employee answered and claimed they were going to speak to the company and get back to me. I never received a call back. I called two days ago asking about the status and he again said, he is going to speak to the company and call me back. I never got a call back. I finally just went inside the location and the general manager was extremely rude and nonchalant about the entire thing. I asked her if they would be decreasing the rate when the street rate goes down since that was the justification for It going up and she said no, that doesn't happen. I said so at any point in time you all can increase the rate whenever you feel like It and It won't ever go down, she said yes. I said to her why didn't someone inform me that there is a possibility of increases prior to a year and she said " it's not my job for you to read the lease". I said I called back in may and things are still not resolved and her response was " you aren't our only customer" and she lied and said they have been sending me emails and texts, both were false because the only communication between us was when I was calling and emailing. As I'm continuing to ask questions, she stated " i'm not arguing with you so you can leave my office". I firmly said no because I was requesting information for the corporate office. She wouldn't give me the information. It got to the point where she just stopped responding all together as i'm trying to speak to her and ignored me as i'm standing there. Along with the other employees who just stood there acting like I wasn't there. No solution was provided and no response from corporate was given even though they claimed they reached out to them. It was clear that they couldn't care less about their customers because they are just trying to fill their units for the highest price possible and push out all existing customers with their sneaky financial gain tactics. Overall this is the worst storage unit experience I have ever had. Don't be fooled by the rates they give you up front because in a couple months they will go up and continue to go up until the pockets of the company are satisfied. They are money hungry and don't care about customers at all. Be very cautious when considering this location. Also be very cautious of this extremely rude manager. Other reviews about this let me know i'm not the only person who has had a terrible experience with this location and their manager. BUYER BEWARE!!!!

Put my household items here for a few weeks. Turned into a few months!! Price stayed the same and…read morethe items were untampered and all good (from what I can see from moving). Once I unpack and confirm billing has stopped for the next months I'll update (if there's any issues). Other than that... Dana, Paige and Nikki are AMAZING! This is my first time using storage and I didn't have to haggle. I didn't have to double check on charges or deal with any drama! In fact, Paige called to let me know that my account was not on auto pay (I thought I had set it up but that was something else). I was so happy she called!! After that it was plug and play. I ended up doing the unit longer and when I came out I was half expecting to maybe have some type of issue with maybe bugs or you know just regular stuff it was inside and air-conditioned but I figured there's gonna be some thing you know since it has been so many months. Everything was great for him as far as what I can tell if anything changes I will come back and update. This was one of the most positive experiences not only from calling around other places, but pricing, location and cleanliness. The biggest and most impressive part was when they cut the lock for me because I had left the keys in another state. They were able to give me a very good price for the extra work and I was incredibly grateful rather than having to call a locksmith! Dana is amazing! I absolutely love these three ladies! Great work! Thank you again so much for all of your help!

I big thank you to both Paige and Tanner yesterday who went out of their way to help myself and my…read morefather when we were getting things out of our storage! They went above and beyond and even helped me with cleaning some dust/dirt off furniture with a blower machine and sweeping out the unit without asking. Amazing costumer service! Thank you both!!

Reserved my spot online. Stopped by and Vicky greeted me when i went into the office to pick up my…read morelock. What a lovely surprise when she drove me back to the unit and showed me the lock was already in a bag ready to go for me at the unit. Perfect experience. Also saved $$ on my current unit.

Vickie has gone above her managers position. She is also…read morevery friendly. Very knowledgeable of the storage facility and able to assist in choosing the right unit. The place is clean and secure.

Rudy was very helpful and efficient I was in and out with a new storage facility in 5 minutesread more

I can't think of how a storage facility can be better. Reasonably priced, incredibly well…read moremaintained and great staff. Been a customer for 6 years. Or is it 7? Have a unit in the climate controlled building for delicates . . . and another unit for our other needs.

I have been a client of Advantage Storage in McKinney for 4 years now I have always received…read morefriendly and professional service . The facilities are clean and well kept . Security is a big plus , I feel really comfortable knowing that the items I have in storage will be safe and protected from adverse weather conditions . Adam the property manager is always very courteous and professional , superior customer service , he makes sure that his staff is well trained, professional and courteous . Thank you to Adam and Noor , and thank you to Tanner and AJ who are no longer there . Top notch customer service with kindness and a smile . Sidney

My family and I moved here from NJ so we needed to find a place to store our stuff for a few months…read morebefore moving into our new home. This place offered us to do that at an affordable place. It is convenient and safe so we can have peace of mind that nothing will get ruined. Definitely would recommend this place!