Great facility with easy access but safely secure. Kimberly does a good job managing the facility…read moreand explaining access, unit, etc. The units are tall which gave me plenty of room to store my items as I was unsure if I would need a bigger unit. A few things to keep in mind: 1. You can get a better deal if you sign up online at publicstorage.com rather than walk in. 2. You will be required to have your items insured which will be an additional cost(minimum $11 per month). 3. Locks are provided for you, so you don't need to buy a lock from home depot. 4. Large push carts are available to take your items to your unit. 5. Units are temperature controlled, and elevators are big enough to move you large items. I highly recommend this facility.

They raised the unit price by almost double without warning--they just wait a couple of months to…read moredo it. After reading the reviews, I realize this is a common practice of theirs.

This facility had storage units available for our vehicle. Great location and Kim was very helpful…read moreto work with.

Finally moved out and will never do business with this poorly operated company. My initial price…read morefor a 10x20 was about $197. By the time I finally got fed up, because I wasn't going to continue with this price gouging every 6months, I was paying $431 for the same 10x20 that they were advertising for under $200 again, but couldn't honor me the same rate for a long term tenant. Worse predatory company ever. The pricing practice should be illegal. Then they had the audacity to ask if there's anything they could do to keep my business, after I had already moved out! I asked for a price adjustment to a reasonable rate a few times. Public Storage is a circus and no matter how poorly operated a competitor may be, I'm confident they're still a much better offer. The WiFi for gate and door entrance is also spotty as well and the excessive amount and pricing option to have 24Hr access is ludicrous. You'd figure for $431 a month, one would have unlimited, spotless, and perfect access whenever desired.

Laura is so spotontious an is very generous. I see her aleays giving resources an helping even if…read moreits just holding the door open for her cutomers or stopping what shes doing to make sure her facility is safe from debris to making sure people are not messing with others personal property. An she always has a smile that will bright up a room. Thank you from the bottom of my heart your act of kindness is greatly appriciated.

I recently rented a unit for my son who was moving back to Texas from out of state for a job. Two…read moredays later he received a call from new employer stating that due to the Covid-19 restrictions they wouldn't be able to employ new personnel at this time. I called to see if I could cancel the unit and get a refund. I was told by a employee that corporate stated they would give me credit but wouldn't refund my money. Every company / business I've had dealings with at this time has been very accommodating to the Covid-19 situation that is affecting the world and the people experiencing financial difficulties. NOT this business! When the job becomes available and he is able to return I will take my business elsewhere.

Poor customer service issue with Greenfill Lone Star Self Storage LLC in Aubrey …read more Never do business with Greenfill Lone Star Self Storage LLC, Terrable customer service and very rude employees. I scheduled a pickup for 2 PM on a Friday. I arrived at around 1:50 and the front door was locked. I knocked on the front door and no one came after about 5 minutes I figured I would log onto the app and start the pickup process through the app thinking someone would be in the office at 2 PM since that was my appointment time. After I uploaded my DL, I got a message on the app to call U-Haul because the app could not check me in. I called the number provided to me in the message on the app and the customer service rep asked me why I was calling. I told her I was at Greenfill Lone Star Self Storage LLC to pick up the trailer but the front door was locked and I was told through the app to call this number after I uploaded my ID. She was very nice and said that she would see if she could see why no one was there since it was now 2:10 PM. At about 2:15 I could see through the window someone walking in the back door and the customer service rep at U-Haul told me she found someone to help me in the office and they would be right there. The lady opens the door and immediately tells me I did not have to call U-haul that I should have call the number on the door, never saying I'm sorry she was late, no remorse at all for making me wait. I told her that my appointment was for 2 PM it was now 2:15 and now I will probably be late to my appointment. The second employee told me that I had better cut the attitude that she has the right to refuse business anyone she want to, I said, you are late and have an bad attitude that I called U-haul, but I am the customer and should not have to call anyone, you should have been in the office at 2, I said just get me my trailer so I can get out of here. She told the older lady she was not going to give me the trailer and told me to leave. Do not do business with this company, they are rude, do not appreciate their customers and even when they are in the wrong will gas light you trying to turn it around that I was the issue. This place is very dirty and they park the trailers in a overgrown field. All I can say is stay away and go to another place.

Richard was very friendly and helpful when we needed to find a place within 48hrs to store our…read morethings as we are between homes. Office and units where clean and well lit. Definitely recommend to anyone in the area when needing to store your life.

Not a huge fan. Rates were ok but staff was a bit rude and the incessant dogs barking in the office…read morewas distracting. Hours are incorrect on the door and the 800 number was not aware that the hours they operate are different than what is posted and advertised. On a positive note, place seems decently safe and assessable but hours open are not then best.

We rented at storage King based on their advertised price that the Web rate was $59. The in-store…read morerate was 69. We did receive as the advertised 50% off for the first three months then two months later storage king USA raised the rate to $98 in the excellent manager at the local storage King compared the going rate at other storage places for my unit size and was able to give me a fair permanent rate of $79. Stephanie has been excellent to work with in terms of accessing our unit helping us with moving in logistics for my realtor, very satisfied

Nathan gets a high five for an easy setup for our storage space, being completely down to earth and…read moreclearly explaining things. Life isn't easy when you have to take seven years worth of life and cram it into a storage unit just to try to figure out the rest of life. Some storage places make their specials super confusing while they have someone from a callcenter follow up with you just to nag at you more and more. This is not the case with Stor Self Storage. I doubt they see many happy people here who need to store their belongings so props for being coolheaded the whole way. Our lease is wrapping up soon and I admit, I'm going to miss the random bantering each time I went into the office to ask Nathan for my access code. I went almost 6 months without going there so yeah, you can insert a brain fart there. I should've added the code to my notes rather than take a picture of the card and then let it disappear into obscurity. Elevators went out last fall but was quickly remedied within days. I won't miss going into a storage unit and spending half a day moving boxes just to look for important items. In the end I had a great experience with this place and would recommend them.

I love this place- clean and well-maintained! I have had storage rooms before and am happy to be…read moreback again! The staff is so helpful and efficient. Thank you Michelle for such a nice experience!

Great service from staff. Lots of incentives offered and clean, quiet storage facility. Close to…read morehome as well which is a plus!

I have rented from several storage facilities thru the years and I must say this is the best one…read moreyet. Price is fare, very clean and is well managed. Worked with Jody and she was pleasant to deal with and knew how to get you in and out quick. Great place I recommend it!!!

I had a great experience here! The staff is so kind and respond so quickly! The storage units are…read morevery clean and secure! I would recommend this place everyone!

We rented 2 storage rooms here. One for 2 years and a second one for 3 years. The positive is that…read moreit is very clean. And seems very secure with gated entry and cameras inside every hallway. The reason got that 3 star is that they increased our rent every few months. It got to the point where rent was more expensive than my first mortgage! If you need very short term storage, this place is fine because they give you a cheap teaser rent rate to start. Then they start jacking up the price every chance they get! I just think there are less expensive better value storage places with the same level of security and cleanliness. We left when they gave us yet another price increase notice!