Sometimes we find ourselves needing a little extra storage space and a place like Extra Space…read moreStorage can help us out in that pinch! About two months ago we found ourselves in such a situation. After checking out a few different options, Extra Space seemed to make the most sense for us. The staff here is friendly and helpful. The place is always immaculately clean and nothing feels creepy or insecure about it. In fact, through a coded security system, they know who is there at any time and you can only get on the floor your storage unit is on.

Tony and Ismael were great-super helpful in finding the right storage unit and even lent me a…read morePhillips screwdriver when I needed one, which allowed me to do everything I needed there without running back home for one. Really helpful staff and great customer service, always with a smile on their face and ready to help with any questions we had. Highly recommend if you need self-storage!

Please see the email I sent to the Corporate Team,…read more I am writing to recognize the exceptional customer service provided by the team at my local CubeSmart location, specifically Wanda, Devin, and previously Paul. During what has been a very difficult transition in my life, their professionalism, compassion, and genuine human approach have made a meaningful difference. I originally rented my 10x20 unit shortly after separating from the Marine Corps. Over the years, emptying it has been a significant challenge. As a disabled veteran working full time, balancing this responsibility has not been easy. Wanda has been an absolute dream to work with--understanding, patient, and solution-oriented. Paul demonstrated the same professionalism during his time at the store, and Devin has also been extremely helpful. It is clear that this team embodies the humanistic qualities and thoughtful application of company policies that truly define outstanding customer service. I would also like to extend my appreciation to the regional/district manager who oversees this location, as strong leadership is reflected in the caliber of this team. Thank you for your time, your leadership, and for employing individuals who truly make a difference in the customer experience. Thank you again Wanda!

Wow... THE worst customer service. The manager was always gone, and wasn't helpful at all. The…read morewhole day felt like a nightmare.

Great worksers and amazing place To take your stuff you…read morewill get great service There Everyone is nice there is one lady I know that work there her name Is tishba moore she is a good worker there She cares alot for poeple she loves to help

When I got my unit in 2014, 10 years ago, I was told to pick out a lock and leave one key with the…read moreproperty manager. Fast forward to June 2024 I am told they don't have keys and I'd need a locksmith. I decide to try to remove the lock myself first, and buy bolt cutters. I arrive at my unit to find my padlock isn't there and the lock looks different. I call and I am told they haven't changed the locks, and again I'll need to call a locksmith. $250 later a locksmith tells me he was just out the week prior and was told a similar story by that customer.. he drills through the lock, opens my unit, and there's the old lock with my padlock on it in my unit!! They DID change the locks! Wow.. We empty my unit of everything but a TV and table. I had paid the month of June so I had time to remove it. I get a call from the property manager Tish, or Trish, and she says if I'd like, she can leave the dumpster unlocked for me to dispose of those items. Wow, awesome, okay. So we show up and it isn't unlocked. Okay, no biggie. I'll stick to the original plan. So we put the TV and table back in my unit. I call and I'm assured by some guy that I'm paid through June, so I have a week before July to figure it out. The next couple days go by and I'm hit with a $250 abandoned items charge. I log into my account and it shows I no longer have a storage unit. I call and leave a message and no one will call me back. I call customer service, explain all the above, Tish/Trish calls me back and says she's going to have the DM remove it, and it was a misunderstanding on their end. I'm so grateful, and think this is all behind me. Even accept that they threw away the table I planned on keeping. A week later $250 is deducted from my bank... I call and no one calls me back. A few days after that, a months charge hits my bank and all the sudden I have the same storage unit under my public storage account. I have called the property manager probably 15 times. I have called customer service, who by the way, told me they be pissed if this was them. They gave me the district manager's, Jesse, phone number. Who also won't call me back after 3 attempts. We are nearing Aug and I need my money back and this account closed. I need someone to call me back!! I can't go anywhere to speak to anyone in person. This experience has been terrible, and I'm out almost $500, really $740!! I have never been even a day late, and I've never complained. I expect someone to reach out to me.

Amazing customer service from Barbara!…read more I've been renting a storage unit at The Attic Self Storage, and I just want to take a moment to recognize Barbara for always being so kind, patient, and helpful. Every time I've needed assistance, she has gone out of her way to help me and has always treated me with respect and understanding. Even during times when things weren't easy for me, Barbara was always sweet and willing to work with me. She never made me feel uncomfortable or judged, and that really meant a lot to me. I'm actually moving out of my unit now, but I definitely wanted to leave a review because Barbara is truly one of those people who makes a difference in a customer's experience. The company is lucky to have her! Thank you for everything, Barbara! You have been absolutely wonderful!

The units are clean. The property is well maintained, and the on-site host is very pleasant to…read moredeal with. I like when I roll up the door on my outside unit, a motion activated LED light comes on. The security is as good or better than other self storage places I've used in the area. The rates are fair, but they're not cheap.

Love that it's right off of Highway 30 so it's easy access for trailers, RV's and Boats. The front…read moreparking spaces close by the front have extra gravel which is good for heavyweight loads. The employees are respectful and down to earth. I really appreciate that this place is a rent by the month basis, priced are more then fair and you only have to give a ten day notice before leaving.

I would definitely recommend them. Chris was extremely friendly, helpful, and considerate of our…read moreneeds. He most definitely went above and beyond. If you are in need of storage or to rent a U-Haul, this is the place to call. Thank you so much Chris!

I had a great experience here. Jason was super helpful. I advise you to go here for your storage…read moreneeds!!

Competitive pricing and clean storage units…read more They also do a great job of estimating the size that you need mine like a glove !

staff was super friendly and very informative with total ease in reserving and servicing this new…read morecustomer. it's nice to hear friendly voice s over the phone

I recommend this place for your storage needs. I live down the road and chose BTA Rockwall for the…read moreconvenience. Glad I did. The ladies up front were very welcoming, and got me set up in around 10 minutes. The facilities are very clean, and well maintained. Prices are on par for what you are getting here. If your near a BTA, I recommend checking them out!

This u haul was friendly and helpful. I had lost my receipt and they were still able to give me a…read morerefund. Awesome service!

Pat and his team were all great! We have used their Uhaul…read moretrucks and storage unit. Our items were safe, never had any issues and we were able to access at all times. Thank you, Uhual team