I recently rented a unit as I was moving in my movers were sure what size they needed…read more The gentleman at the front desk said no problem here's another unit that's larger if you don't need 2 don't worry since it's the same day we will transfer the amount paid to the larger unit. Turned out we didn't need the second one as soon I left I called the guy back telling him we only needed one he had completely forgot the conversation we had. I understand they don't issue refunds but to charge me for an entire month for a unit I did use is poor business.

Wow! I am so impressed with the property manager at this place. Charlotte is very friendly and…read moreprovided great customer service. Her husband Justin maintains the property and it looks great. I wasn't sure what size unit I needed because we are just getting ready to sell our house. Charlotte gave me a varitey of sizes that I could look at based on my needs now and what I may need when the house sells. Justin took me out on the property and showed me each one. They made it so easy to lease. I highly reccomend them. They live on the property and everything is well taken care of. If you want awesome friendly people to work with and great prices then this is your place.

When I encounter a great business, I have to let everybody know. Well, I encountered one here at…read moreRockwall Mini-Storage. I first want to say that the woman who runs the place is absolutely fantastic. She is very professional and personable. I have used storage facilities many times in my life and I feel like a lot of them are borderline crooks, but that is not at all what I experienced here. Secondly, I really appreciated the price. I kept an RV here for 2 years and it was safe the entire time. They offer covered and uncovered parking alike, along with a large storage facility for random things. And they offer them all at a very good price. I highly recommend this establishment for your storage needs! Customer Service: A+ Safe Storage: A+ Price: A+

We've had a storage unit here two different times for many years. We've never had any issues. The…read morelocation is convenient and secure. The owners are very friendly and accommodating. We HIGHLY recommend using Rockwall Mini Storage for your storage needs.

Amazing customer service from Barbara!…read more I've been renting a storage unit at The Attic Self Storage, and I just want to take a moment to recognize Barbara for always being so kind, patient, and helpful. Every time I've needed assistance, she has gone out of her way to help me and has always treated me with respect and understanding. Even during times when things weren't easy for me, Barbara was always sweet and willing to work with me. She never made me feel uncomfortable or judged, and that really meant a lot to me. I'm actually moving out of my unit now, but I definitely wanted to leave a review because Barbara is truly one of those people who makes a difference in a customer's experience. The company is lucky to have her! Thank you for everything, Barbara! You have been absolutely wonderful!

The units are clean. The property is well maintained, and the on-site host is very pleasant to…read moredeal with. I like when I roll up the door on my outside unit, a motion activated LED light comes on. The security is as good or better than other self storage places I've used in the area. The rates are fair, but they're not cheap.

The assistant manager/Sherry doesn't have good customer service and she doesn't know how to speak…read moreto customers in a good manner and I experienced that tonight around 11:00 pm when I put my gate code in and entered the property went to my unit and found that I had been over locked sometime earlier today 4/4/2026 and I paid my bill in full online on 4/3/2025 my space shouldn't have been overlooked. So I went to the office and rang the door bell no one answered so I rang the bell on the apartment that is attached to the office also no answer then I called and left a message, so then I went to the apartment located at the back of property and I knocked very lightly Assistant manager came to door I ask if she could tell me why I'm overlooked she was very rude when she told me I didn't pay my bill, I then told her that is wrong I paid Friday asked her if she could call the Manager she then told me I would have to take that up with Christina and that she wasn't fucking calling anybody for me, then her dog came running after me like it was going to bite me and I told the dog to get away from my then Sherry told me fuck off mother fucker and to get the fuck away from her door and that she wasn't helping me with shit, so I walked back to my space and got in my car entered my code and left the property sent another text message and an email to the property in Broadway Blvd, Garland Tx.

Christine is really nice and very polite; there's plenty of reminders to keep up with your storage…read more It keeps customers from getting blindsided with late fees or auctions. There's no mysterious fees during the move in and the lock is complimentary. Also access is 24 hours a day with no surprises like codes changing out of nowhere. The cost is a good value because it's rules are pretty basic...just follow them and everything will go smoothly. Not trying to slam the others but it's nothing like "snatch & grab" places like Public Storage or Extra Space Storage with extremely high turnover rates for auctions. Try it...drop my name if you go...

The gates never work and they will never fix them. Broken for two years . And if it's raining or…read morecold they 100% don't work.

DeeDee is amazing! Clean and convenient location. Highly recommend this place for personal or…read morebusiness use!

Worst company I've ever dealt with. Owner has 0 customer service skills and has threatened me…read moremultiple times now. Story: Had a Upack arriving so I was looking for some movers. Dwayne seemed accommodating at first but then flaked out calling me back when when i wanted someone sooner. Oh well, I waited until the original day we had scheduled..no problem. Day of, his movers were so freaking slow at unpacking...(sounds like the story of many moving companies charging hourly). They then took a break an hour in for 40+ minutes (Dwayne initially tried charging me for their break time as well). The moving guys looked like they hated life and would sometimes carry only a lampshade... I ended up helping unload to speed things up. I carried much more on single trips than any of the movers. Just so lazy in my opinion. Dwayne never showed up for the move...he just hires out other people. I asked him twice about paying him over text messages and finally got a reply that he was golfing in Florida and could not be bothered to figure this out right then. Such a bizarre company...i always have paid movers the day of right on the spot. Dwayne over a week and a half later sent me an email invoice. In all of the chaos of unpacking a long distance move, i overlooked the email. I then got a threatning text from Dwayne a couple of weeks later saying he was going to show up at my door if i didn't pay him. I was very apologetic and admitted I dropped the ball. I mailed a check out that day to the address on his invoice. Today I get another threatening text. "If I dont have my $$$ by Friday I will be at your door expecting cash not a check." I do not know if he already has his check or if his address is wrong on his invoice...or if the mail is slow because of labor day.... either way, you Don't talk to or treat customers this way. This guy is a joke of a businessman. What business threatens things like that. Stay far far away from using this horrible business. You will thank me later.

Terrific service... I'll be recommending Big D to anyone who needs a moving company…read more We were in the precarious position of moving homes right as the Covid quarantine protocols started. It was difficult to schedule many required services at the time due to all the uncertainty. Big D was willing to assist and we were beyond pleased with the movers. The team of three men showed up on time and were careful with our belongings, quick and extremely efficient. Friendly, yet focused on the work. They had my 1500 sq ft townhome loaded in just over an hour and unpacked at the new home in about the same time! It truly pays to have your things packed and well-labeled and to find a team like Big D.

The staff is always helpful and polite, understanding to your needs, and will work with you when…read moreyou have payment issues very informative. I've been with them for over 3yrs now and never had a complaint!!! My use them as well when my grandma passed away for he things and they where very helpful in helping her understand what she needed.

They are liars. I purchased some mattress protectors. The cashier assured me they can be…read morereturned. My moving company provided mattress boxes so two days later, I went to return. The owner, Jennifer Martin, said they were not returnable. BUT she was so kind as to keep them and said she'd work out something with the owners (she is actually the owner U-Haul said but they are inveterate liars there at Skillman Storage). Long story short: she said she got the approval for a refund and said she had processed it. Well, she had not. So she kept the merchandise and also the money. They are thieves. When I found out what happened, she first said U-Haul screwed up and she'd look into it. Now, she keeps saying she's going to refund the money and even said she sent a check. Nope, never got it. Avoid this place. You just never know if they're going to overcharge your credit card and you'll be out of the area to do anything about it. Their BBB ratings are bad, too. And she wouldn't respond to my complaint through them. Avoid.

I had a great experience here! The staff is so kind and respond so quickly! The storage units are…read morevery clean and secure! I would recommend this place everyone!

We rented 2 storage rooms here. One for 2 years and a second one for 3 years. The positive is that…read moreit is very clean. And seems very secure with gated entry and cameras inside every hallway. The reason got that 3 star is that they increased our rent every few months. It got to the point where rent was more expensive than my first mortgage! If you need very short term storage, this place is fine because they give you a cheap teaser rent rate to start. Then they start jacking up the price every chance they get! I just think there are less expensive better value storage places with the same level of security and cleanliness. We left when they gave us yet another price increase notice!