Amazing customer service from Barbara!…read more I've been renting a storage unit at The Attic Self Storage, and I just want to take a moment to recognize Barbara for always being so kind, patient, and helpful. Every time I've needed assistance, she has gone out of her way to help me and has always treated me with respect and understanding. Even during times when things weren't easy for me, Barbara was always sweet and willing to work with me. She never made me feel uncomfortable or judged, and that really meant a lot to me. I'm actually moving out of my unit now, but I definitely wanted to leave a review because Barbara is truly one of those people who makes a difference in a customer's experience. The company is lucky to have her! Thank you for everything, Barbara! You have been absolutely wonderful!

The units are clean. The property is well maintained, and the on-site host is very pleasant to…read moredeal with. I like when I roll up the door on my outside unit, a motion activated LED light comes on. The security is as good or better than other self storage places I've used in the area. The rates are fair, but they're not cheap.

Worst company I've ever dealt with. Owner has 0 customer service skills and has threatened me…read moremultiple times now. Story: Had a Upack arriving so I was looking for some movers. Dwayne seemed accommodating at first but then flaked out calling me back when when i wanted someone sooner. Oh well, I waited until the original day we had scheduled..no problem. Day of, his movers were so freaking slow at unpacking...(sounds like the story of many moving companies charging hourly). They then took a break an hour in for 40+ minutes (Dwayne initially tried charging me for their break time as well). The moving guys looked like they hated life and would sometimes carry only a lampshade... I ended up helping unload to speed things up. I carried much more on single trips than any of the movers. Just so lazy in my opinion. Dwayne never showed up for the move...he just hires out other people. I asked him twice about paying him over text messages and finally got a reply that he was golfing in Florida and could not be bothered to figure this out right then. Such a bizarre company...i always have paid movers the day of right on the spot. Dwayne over a week and a half later sent me an email invoice. In all of the chaos of unpacking a long distance move, i overlooked the email. I then got a threatning text from Dwayne a couple of weeks later saying he was going to show up at my door if i didn't pay him. I was very apologetic and admitted I dropped the ball. I mailed a check out that day to the address on his invoice. Today I get another threatening text. "If I dont have my $$$ by Friday I will be at your door expecting cash not a check." I do not know if he already has his check or if his address is wrong on his invoice...or if the mail is slow because of labor day.... either way, you Don't talk to or treat customers this way. This guy is a joke of a businessman. What business threatens things like that. Stay far far away from using this horrible business. You will thank me later.

Terrific service... I'll be recommending Big D to anyone who needs a moving company…read more We were in the precarious position of moving homes right as the Covid quarantine protocols started. It was difficult to schedule many required services at the time due to all the uncertainty. Big D was willing to assist and we were beyond pleased with the movers. The team of three men showed up on time and were careful with our belongings, quick and extremely efficient. Friendly, yet focused on the work. They had my 1500 sq ft townhome loaded in just over an hour and unpacked at the new home in about the same time! It truly pays to have your things packed and well-labeled and to find a team like Big D.

The assistant manager/Sherry doesn't have good customer service and she doesn't know how to speak…read moreto customers in a good manner and I experienced that tonight around 11:00 pm when I put my gate code in and entered the property went to my unit and found that I had been over locked sometime earlier today 4/4/2026 and I paid my bill in full online on 4/3/2025 my space shouldn't have been overlooked. So I went to the office and rang the door bell no one answered so I rang the bell on the apartment that is attached to the office also no answer then I called and left a message, so then I went to the apartment located at the back of property and I knocked very lightly Assistant manager came to door I ask if she could tell me why I'm overlooked she was very rude when she told me I didn't pay my bill, I then told her that is wrong I paid Friday asked her if she could call the Manager she then told me I would have to take that up with Christina and that she wasn't fucking calling anybody for me, then her dog came running after me like it was going to bite me and I told the dog to get away from my then Sherry told me fuck off mother fucker and to get the fuck away from her door and that she wasn't helping me with shit, so I walked back to my space and got in my car entered my code and left the property sent another text message and an email to the property in Broadway Blvd, Garland Tx.

Christine is really nice and very polite; there's plenty of reminders to keep up with your storage…read more It keeps customers from getting blindsided with late fees or auctions. There's no mysterious fees during the move in and the lock is complimentary. Also access is 24 hours a day with no surprises like codes changing out of nowhere. The cost is a good value because it's rules are pretty basic...just follow them and everything will go smoothly. Not trying to slam the others but it's nothing like "snatch & grab" places like Public Storage or Extra Space Storage with extremely high turnover rates for auctions. Try it...drop my name if you go...

Unfortunately, I have to give them a 1 star. All of our stuff including mattresses were ruined due…read moreto mouse / rat droppings. We just moved out a few days ago and are now responsible for buying new furniture. If you value your items get insurance / protection or find a better place. Lady working Saturday was extremely rude to top the experience off.

Absolutely horrible. $7000 worth of damage from rats peeing and chewing on furniture.... owner…read morewont respond to the attorney handling our case. I only had my belongings in storage for 4 monthes after relocating to the area from another state. I am beyond disgusted on how this so called "family business is ran" I don't usually write reviews but i would hate for this to happen to others. I also used public storage in Rockwall and had no issues at all. Email me if you had similar experience at this location. With the amount of damage that was done there is no way that we were the only tenants that had this happen.

The rent goes up fast!…read more The facility was clean and easy to access. The rate for the 5x10 unit was $51/month in August 2024 (after a $41/month introductory rate for three months). They increased the price quickly. In May 2025, they raised the rent to $66/month, and they just notified me that on February 2026, the rent would increase to $86/month. That's a 30% increase every 9 months, a 70% increase in a year and a half. I'm moving my stuff out before the next rent increase goes into effect. If I were to do it again, I would only consider Public Storage for short-term rental (less than a year).

They had the size unit I needed, when I needed it, at a very reasonable price. It's well…read moremaintained and clean. They have great security. Carts are available to assist with your moving of items.

When I encounter a great business, I have to let everybody know. Well, I encountered one here at…read moreRockwall Mini-Storage. I first want to say that the woman who runs the place is absolutely fantastic. She is very professional and personable. I have used storage facilities many times in my life and I feel like a lot of them are borderline crooks, but that is not at all what I experienced here. Secondly, I really appreciated the price. I kept an RV here for 2 years and it was safe the entire time. They offer covered and uncovered parking alike, along with a large storage facility for random things. And they offer them all at a very good price. I highly recommend this establishment for your storage needs! Customer Service: A+ Safe Storage: A+ Price: A+

We've had a storage unit here two different times for many years. We've never had any issues. The…read morelocation is convenient and secure. The owners are very friendly and accommodating. We HIGHLY recommend using Rockwall Mini Storage for your storage needs.

I had a great experience here! The staff is so kind and respond so quickly! The storage units are…read morevery clean and secure! I would recommend this place everyone!

We rented 2 storage rooms here. One for 2 years and a second one for 3 years. The positive is that…read moreit is very clean. And seems very secure with gated entry and cameras inside every hallway. The reason got that 3 star is that they increased our rent every few months. It got to the point where rent was more expensive than my first mortgage! If you need very short term storage, this place is fine because they give you a cheap teaser rent rate to start. Then they start jacking up the price every chance they get! I just think there are less expensive better value storage places with the same level of security and cleanliness. We left when they gave us yet another price increase notice!

Red carpet movers is a professional moving company. My things were moved safely and timely by…read moreprofessional and kind movers. I highly recommend red carpet and I will definitely use them in the event I ever need a mover. Their communication is prompt and their

Exceptional service! The crew was very positive. Gave excellent care to our items…read more I was impressed by the professional grade service. I would definitely recommend these small business owners who go above and beyond.