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    The Vault Self Storage

    3.0 (4 reviews)
    Closed 9:00 am - 6:00 pm

    Services - The Vault Self Storage

    Self storage

    Vehicle storage

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    Morningstar Storage

    Morningstar Storage

    2.8
    (5 reviews)

    Run from this place. Rudest staff you will ever encounter; doesn't matter that the place is indoor…read moreand air conditioned. They go out of there ways to make it impossible for you to pay on time so you rack up massive late fees, they charge you when you home/apt. insurance renews every six months if you don't have a copy by the first of the month (my company releases on the first business day of the renewal period) for each unit, and they will actually change the locks so that you HAVE to buy their locks at $25/per. And that "free" truck is rarely available and drives awful. Rates go up regularly. And if you are considering renting with them, don't believe that they don't have units available, and the manager herself doesn't even know the "hold" policy expressed by the company. There are better ways to make money - like treating customers with respect and fairly.

    Dan - I remember when you were in the office, things ran much smoother. I have been trying to pay…read moremy bill online fore three days by ACH and by debit without it processing; called bank mutilple times and it wasn't even showing denial on their end - I can only think it was because the address, that I have changed and "update successful" but not really successful when I go the make a payment page - old address still there. I'm concerned because now 3 days later (no one in the office today or when I stopped by late yesterday around 5:20pm) I don't want to get stuck with a late fee whenI tried to make the payments timely.Also, an issue with being forced to by YOUR locks at $25/lock, even on units I have had for years. Its almost like someone there picks and chooses who gets the units where people can put on their on locks vs. forcing to buy another. Finally, I was just reading Morningstar's policy - that I didn't have to pay to hold a unit, that's definitely not was I was told; you can look into my account/call me and we can discuss further. Shame you have the prettiest, cleanest units, great location but you will lose business if these practices keep up.

    U-Stor - Broadway

    U-Stor - Broadway

    4.0
    (4 reviews)

    The assistant manager/Sherry doesn't have good customer service and she doesn't know how to speak…read moreto customers in a good manner and I experienced that tonight around 11:00 pm when I put my gate code in and entered the property went to my unit and found that I had been over locked sometime earlier today 4/4/2026 and I paid my bill in full online on 4/3/2025 my space shouldn't have been overlooked. So I went to the office and rang the door bell no one answered so I rang the bell on the apartment that is attached to the office also no answer then I called and left a message, so then I went to the apartment located at the back of property and I knocked very lightly Assistant manager came to door I ask if she could tell me why I'm overlooked she was very rude when she told me I didn't pay my bill, I then told her that is wrong I paid Friday asked her if she could call the Manager she then told me I would have to take that up with Christina and that she wasn't fucking calling anybody for me, then her dog came running after me like it was going to bite me and I told the dog to get away from my then Sherry told me fuck off mother fucker and to get the fuck away from her door and that she wasn't helping me with shit, so I walked back to my space and got in my car entered my code and left the property sent another text message and an email to the property in Broadway Blvd, Garland Tx.

    Christine is really nice and very polite; there's plenty of reminders to keep up with your storage…read more It keeps customers from getting blindsided with late fees or auctions. There's no mysterious fees during the move in and the lock is complimentary. Also access is 24 hours a day with no surprises like codes changing out of nowhere. The cost is a good value because it's rules are pretty basic...just follow them and everything will go smoothly. Not trying to slam the others but it's nothing like "snatch & grab" places like Public Storage or Extra Space Storage with extremely high turnover rates for auctions. Try it...drop my name if you go...

    The Vault Self Storage - selfstorage - Updated June 2026

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