Carrie, the on-site manager, goes above and beyond to accommodate requests. Even more importantly, she can resolve any kinks in a matter of minutes (even though I caused them!). I've never had a problem contacting her, accessing my unit, or anything else. The site is clean as a whistle with a nice selection of boxes and packing material for purchase. Highly recommend! read more

Price continued to increase each month. Payment were $225 by the time I moved my things out it was $504. Rented climate controlled unit but my belongings had mold and roaches in my property. I will not rent here again nor will I refer anyone else to do so. read more

I rented a storage unit for a month or so recently. I threw a napkin in your janitor cart and then walk in the door to be greeted with a "What did you take off that cart?" I said, excuse me? She said what did you take off that cart? You know, that cart was right outside that window, do you really think I would take something off a janitor cart and then walk right in the building? So very angry at being treated that way. Then I tried to turn my keys in and she said those are your keys. I said, no they're not, she said yes they are. So I left. Never having been treated so poorly by a business I gave my money to. AND THEN I GET A CALL ASKING ME TO RETURN THE KEYS!  2443 Sorrento in Mesquite read more

Great location, convienent - right off 205. Customer service was amazing, Carian was patient and answered all my questions. Units are clean and secure. I would highly recommend the Rockwall location to anyone needing a storage unit. read more

DO NOT RENT FROM THIS COMPANY! They raised our rate by 45%!!! Our rent went up $70 more per month!!! We thought that had accidently overcharged us. But when we contacted them, they said they can raise their rates as much as they want any time they want!!! read more

I have used this Public Storage in the past and when I needed to rent again, I knew right where to go. Easy to rent online and set up automatic monthly payments. Always friendly and helpful if I need to call. I highly recommend this business. Donna -Rockwall read more

So this is a preliminary bad review. 1. Called to get a unit and system kept saying someone would be with me in one minute. Then it would disconnect. Happened multiple times. Never got anyone. 2. Booked facility online. Get to storage place and app access doesn't work. Office sign says they're open, but no one's in there. 3. Figured out access and get to storage building. Unloaded my truck only to find elevators not working. Same issue next day. 4. Finally got in and accessed my storage unit. Frustrating thing is...I called and left several messages. A couple issues were user error (mine) and a few related to the facility. Almost one week later and not a single call from the facility manager to just touch base. Horrible customer service. read more

Trena was very professional and polite. She explained important details and made sure all our questions were answered.

I reserved the space online, with no human contact. By the time I got there with my stuff it was nicely tagged and ready. I have no complaints. You can open the gate with code or use the app and WiFi. I do wish it was a bit cheaper. read more

Fast, friendly service , call that same morning got a storage unit for my client

I wish Yelp had a -2 stars. This location sucks, I don't know what other locations are like, but the experience I had at this location is what makes people go berserk sometimes. So I made a reservation for a 10×20 climate controlled unit. When I arrived to the place, the rep tells me they do not have any available. They've been rented. So I asked when were they rented? I made the reservation a day ago; she didn't answer but she said she had a unit that was 10×30 and she would honor the price because it was their mistake. After a half hour, she tells me she cannot change the price and that she needs to call the manager, whom was offsite. After 15 minutes they tell me they cannot get it done, so they tell me they would cancel the reservation and had me call the 800 customer service number. I FIND IT VERY ODD that they would have RESERVE a unit that they didn't have so they can do a transaction differently. So when I call the 800 number they gave me the same story: we only have 1 left, make the reservation as soon as possible, but while I'm talking to customer service on the phone, the rep at the location comes and tells me that they would not be able to honor the price for the 10×30 for the same price because they had outside units that I can take. I told her I didn't reserve for an outside unit with this heat, I asked for climate controlled. So I hung the phone to deal with this lady. And all she said was sorry, and that's it. So i put 2 and 2 together. They are definitely running a scam, why would the phone rep state they had one left, just like I was told the day before. They expect you to get there and get the bigger unit which was double the price. They figured that because you're already there you'll have no other recourse than to rent the pricier one. NOT me, I will get what I asked for not what you want, or I'll get nothing. I went elsewhere got a bigger unit, climate controlled and for a way lesser price. STAY AWAY FROM THIS PLACE AND THEIR DECEPTIVE PRACTICES. read more

Public Storage - Picture of the reservation I made and the 3 card Monty this company played with me. - Self Storage Near Me - Rockwall, Texas

Storage unit was clean, secured, and open late enough. The service rep at the front desk was very helpful and hospitable. I'd recommend them if you have storage needs. read more