I have been a customer with REC Nations for nearly three years, and until recently my experience…read morehad been acceptable. Unfortunately, an incident that occurred during their recent ground remodeling project has completely changed my view of this company. My RV was moved from its original spot to another location as part of their construction work. They have asked for my persmision to preform the task. During that move, my RV was damaged, resulting in thousands of dollars in repair costs. What has been most disappointing is not just the damage itself, but the way the situation was handled afterward. They didn't take any responsibililty becuase they asked me to sign a weaver. I made the mistake to think they are professional at what they do. BIG MISTAKE. I made multiple attempts to reach someone to discuss the issue and find a reasonable resolution. After several calls and emails, the only response I received was that I should file a claim with my own insurance, and the company refused to take any responsibility for the damage that occurred while my RV was under their care. After this experience, I decided to cancel my lease agreement. I had just paid for the upcoming month, and when I called to request a refund for the unused portion, the representative refused and simply stated that the termination date would be March 31 instead of April 9. After nearly three years as a paying customer, this response felt dismissive and extremely disappointing. Businesses make mistakes -- that happens. But how a company chooses to stand behind its customers when those mistakes occur is what defines their integrity. At this point, I am simply asking for fairness and accountability. I hope REC Nations leadership reviews this situation and considers reaching out to resolve the matter appropriately. Until then, I cannot recommend this facility based on my experience.

Great space, secure and the added electricity for a trickle charger was a welcome surprise. I will…read morerent here again when needed.

Very easy to work with, and always willing to help. The units are well cared for. I never had any…read morereason to worry. I was always confident my unit & its contents were safe.

I was just on the phone with a man who works with Public Storage in Rockwall Tx at the 205…read morelocation, to receive information on pricing. I have never spoken with a customer service representative who was more rude. At the beginning of the call when he "asked for my phone number in case we get disconnected", I politely declined to give him my number and was then told "well I have your caller ID". Throughout the phone call he was clearly trying to upcharge all of their units, was cryptic about availability, and would not accept the size unit I was inquiring about. By the end of the call when I did not wish to share my phone number, last name, nor email address, he hang up on me. Not impressed, and will not receive my business.

Extremely disappointed in Storage King/Eric. I have rented multiple units across the last 4 years…read more Recently, I discovered the ceiling inside my unit was hanging down. I called an reported this on Sunday 11/2. I was told no one will be able to help me until they return to the office on Tuesday 11/4. I spoke to someone then, a lady, and gave her my lock combination so she can access the unit for photos. Since that convo, it has been RADIO SILENCE. Zero updates. Nothing.

Unprofessional and Discriminatory Behavior…read more I normally don't leave reviews, but my experience with Storage King, particularly with an employee named Eric, was unacceptable and needs to be shared. I tried to lease a unit, On March 12, 2025 however it indicated " The reserved unit is no longer avaiable, Please contact the facility or choose a different unit."It was mistakenly charged to me. My husband leased a unit under his name at a different location which also has my name on it a day prior March 11. I started to receive collection notices on March 14 for April 's payment's and the month is not over yet. that si how I realized I was changed. After realizing I had been charged, I requested a refund. I do believe it was a system error and should have been corrected on their end. Please see the attached photo for reference. From the start, the service was unprofessional and rude. Eric's behavior was not only dismissive but crossed a line into blatant racism. Instead of treating me with the respect any customer deserves, I was spoken to with hostility and made to feel uncomfortable and unwelcome. It was clear I wasn't being treated the same as other customers, and that's not something anyone should tolerate ever. No business should allow such discriminatory behavior from its staff, especially when dealing with customers who are simply trying to store their belongings. If professionalism, basic respect, and equal treatment matter to you, I strongly advise you to stay away from ALL Storage King. There are plenty of other storage facilities that know how to treat people right. Don't waste your time or money here.

After dealing with another storage company with a brand new climate control building and getting…read moreabsolutely NO service once they got our credit card. we couldn't even access the building! we decided to check out Advantage. Cant say enough how refreshing it was to see someone face to face, to know someone is always there during office hours. Thomas, the manager at this facility immediately gave us peace of mind. we could tell he cares about good customer service. we even decided that paying double what the other facility charges was worth it to have him in our corner. He's amazing.

We had a unit here for about 7 years they are affordable and they have regular and ac units here…read more The people who work there are very friendly and helpful would most definitely recommend you to try them out if you live in the Rowlett area!

We recently purchased a 10x10 storage room at The Storage Locker in Rockwall to temporarily store…read moresome of our belongings, and they were exceptional in every capacity. They offer auto-pay, they have good flexible hours (you can even call after hours to get access if it's critical), and their staff is extremely friendly & helpful. Great people, great facility, great prices, great local business!! If you are looking to get a storage room in the Rockwall area, I highly recommend The Storage Locker just east of the intersection of Hwys 276 & 540!!