Mike showed me some units and discussed pricing. Clean facility, listened to my needs, and super…read moreeasy to work with. Great customer service. Thank you!

This storage company is the best. Very friendly and nice…read morepeople. The cost is very fair.

The assistant manager/Sherry doesn't have good customer service and she doesn't know how to speak…read moreto customers in a good manner and I experienced that tonight around 11:00 pm when I put my gate code in and entered the property went to my unit and found that I had been over locked sometime earlier today 4/4/2026 and I paid my bill in full online on 4/3/2025 my space shouldn't have been overlooked. So I went to the office and rang the door bell no one answered so I rang the bell on the apartment that is attached to the office also no answer then I called and left a message, so then I went to the apartment located at the back of property and I knocked very lightly Assistant manager came to door I ask if she could tell me why I'm overlooked she was very rude when she told me I didn't pay my bill, I then told her that is wrong I paid Friday asked her if she could call the Manager she then told me I would have to take that up with Christina and that she wasn't fucking calling anybody for me, then her dog came running after me like it was going to bite me and I told the dog to get away from my then Sherry told me fuck off mother fucker and to get the fuck away from her door and that she wasn't helping me with shit, so I walked back to my space and got in my car entered my code and left the property sent another text message and an email to the property in Broadway Blvd, Garland Tx.

Christine is really nice and very polite; there's plenty of reminders to keep up with your storage…read more It keeps customers from getting blindsided with late fees or auctions. There's no mysterious fees during the move in and the lock is complimentary. Also access is 24 hours a day with no surprises like codes changing out of nowhere. The cost is a good value because it's rules are pretty basic...just follow them and everything will go smoothly. Not trying to slam the others but it's nothing like "snatch & grab" places like Public Storage or Extra Space Storage with extremely high turnover rates for auctions. Try it...drop my name if you go...

I can't say enough great things about this storage facility! Everything about our experience was…read moresmooth and positive. The climate controlled storage kept our belongings in perfect condition, with no water damage, no issues whatsoever. The staff was incredibly friendly, helpful, and genuinely cared about providing great service. As a military-friendly business, they really stood out, and the pricing was surprisingly affordable. If you're looking for a dependable, clean, and customer-focused storage company, this is the one!

We have rented several units off and on over the years at Sunbelt Storage in Forney. They go…read moreabove and beyond on customer service. Carrie is amazing! She has been such a huge help. Her husband too. One day I had a few heavy things to unload and she went to get him to help. I couldn't have done it with out either of them. Carriie was always helpfull in any customer needs. Her kindness and smile will light up anyone's day. I would recommend Sunbelt in Forney over any other storage facility in North Texas. I don't normally wright reviews. But I just had to write this about such an awesome company and staff. Thank You Carrie! Robert K.

The units are clean. The property is well maintained, and the on-site host is very pleasant to…read moredeal with. I like when I roll up the door on my outside unit, a motion activated LED light comes on. The security is as good or better than other self storage places I've used in the area. The rates are fair, but they're not cheap.

I have found the staff at the facility very helpful and always willing to work with me. The price…read moreis very affordable and secure. The manager lives on the premise and has been quick to offer help when I needed to come by a little late to sign up for a unit. I rent to help with some of my business clients when they have too much stuff and we need to store off site during a move or remodel. They have new updated facilities that are very convenient for the Lake Highlands are. I have never had a problem with safety or security. Thanks for being good neighbors.

My experience with Public Storage has been deeply disappointing, financially draining, and…read moreemotionally exhausting. I originally rented my storage unit when the facility was owned by CubeSmart: a company that maintained fair rental prices and operated with transparency. Within six months, Public Storage acquired the location, and everything changed for the worse. From the moment Public Storage took over, the rent increases became relentless. What began as a $140 monthly payment has ballooned over the years to a threatened $520 per month if I do not vacate by June 1st, 2026. These increases have occurred roughly every six months to a year, without meaningful justification or consideration for long-term customers. It is hard to interpret this pattern as anything other than predatory pricing designed to push tenants out once they are financially strained or emotionally invested. My situation is not just financial, it is personal. I lost my father in 2020, and I moved his entire household of belongings into this unit during one of the hardest periods of my life. The emotional weight of sorting through a lifetime of memories made it difficult to move quickly, and Public Storage's aggressive rent hikes exploited that vulnerability. Instead of rewarding loyal, long-term customers, they appear to target them. In an attempt to find relief, I even explored employment with Public Storage, hoping that being an employee might offer some stability or discount. What I discovered instead was a work environment that demanded unreasonable workloads from staff, particularly those facing financial hardship or limited employment options. The job expectations were excessive, and the culture felt exploitative. I left before completing training because the environment itself reflected the same predatory mindset I experienced as a customer. During that interview process, I also learned something unsettling: more than 20 years ago, when I first rented from Public Storage in my early twenties, my lock was cut and all my childhood belongings were stolen. Nothing was recovered. That experience stayed with me, and I never intended to rent from Public Storage again. Unfortunately, their acquisition of CubeSmart forced me back into their system without my consent. Public Storage operates like the "big-box store" of the storage industry sweeping in, rebranding facilities in their signature orange, and then implementing steep, recurring rent increases with little regard for the people depending on them. Their business model seems built on taking advantage of customers during vulnerable life transitions: deaths in the family, moves, divorces, financial hardship, or other major disruptions that lead people to seek storage in the first place. After years of loyalty, thousands of dollars spent, and countless attempts to discuss my situation with staff, including the general manager, the response has consistently been dismissive. The message is essentially: "This is how we operate. Take it or leave it." I am tired of being taken advantage of. I will never recommend Public Storage to anyone, and I will continue to caution others about their misleading, predatory practices. Storage companies should support customers, not exploit them -- especially when those customers are already navigating some of the most difficult moments of their lives. UPDATE: (as of 12pm on 5/28/26) However, I am now after this review in current negotiations with my Property Manager who seems to want to treat me like a human being and not just an income stream. If this goes well, I'll be moving out in about a month as opposed to feeling like I need to organize a small group of movers to get me out by the end of the month. I do appreciate those employees who work for Public Storage having more understanding and grace than their corporate partners.

I have been renting for 6 months at this Wylie, TX location and my storage rent went from $57…read moredollars a month to $129 dollars a month, this increase is more then double the original amount and absolutely ridiculous. The rate did not go up twenty dollars but it more then doubled, and this in an economy where everyone is strapped for cash from groceries to gas sky rocketing.

Unfortunately, this facility has changed owners and/or mgmt several times since I first became…read moretheir customer. Up until this past year, customer service was great. It is no longer that way. Very hard to reach a live person. I have called twice to request a call back from a higher up regarding another increase in our rate. This is the FOURTH increase in just 2025. Four increases in less than a year is ridiculous. Be forewarned.

Gina was quick to respond and so helpful! The unit was cleaned and ready when she said it would be…read more She has locks and anything else for purchase that you may need. The location is secure and well managed.

I've got 3 units and I've never had one issue. The manager is Great! She keeps me informed of any…read morechanges and goes out of her way to keep the site clean and safe. I also like the price. Very hard to beat.

I use Wylie Bargain Storage to store my RV trailer. The manager Arthur House is always…read moreprofessional courteous and responsive to my questions and needs. The facility is always clean, secure and well lit. I will always use this storage facility to store my belongings and RV trailer.

Unfortunately, I have to give them a 1 star. All of our stuff including mattresses were ruined due…read moreto mouse / rat droppings. We just moved out a few days ago and are now responsible for buying new furniture. If you value your items get insurance / protection or find a better place. Lady working Saturday was extremely rude to top the experience off.

Absolutely horrible. $7000 worth of damage from rats peeing and chewing on furniture.... owner…read morewont respond to the attorney handling our case. I only had my belongings in storage for 4 monthes after relocating to the area from another state. I am beyond disgusted on how this so called "family business is ran" I don't usually write reviews but i would hate for this to happen to others. I also used public storage in Rockwall and had no issues at all. Email me if you had similar experience at this location. With the amount of damage that was done there is no way that we were the only tenants that had this happen.