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SmartStop Self Storage

3.9 (14 reviews)
Closed 9:30 am - 6:00 pm

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17 days ago

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3 years ago

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2 years ago

Tammy has been super helpful! really appreciate all she's done making the transition happen

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5 years ago

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5 years ago

We needed a storage unit for one month and Smsrtstop had availability. Priced right and easy to sign up and cancel

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6 years ago

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6 years ago

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8 years ago

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4 years ago

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8 years ago

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5 years ago

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6 years ago

Alex was very helpful and friendly, clean facility and storage units. Like that it's secure and gated.

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7 years ago

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7 years ago

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Frisco Self Storage - Postal Center

Frisco Self Storage

(11 reviews)

So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

U-Haul Moving & Storage of West McKinney

U-Haul Moving & Storage of West McKinney

(34 reviews)

I have only used U Haul for filling up my propane tanks and it has been a great experience every…read moretime. I do not think many people realize that you can get your tanks topped off here. You do not have to wait until your tank is completely empty and trade it in for a new one. Before we have any parties, we always top off our tanks just in case we want to use the fire tables or outdoor heaters. It is so convenient. You pull right up to the propane area, go inside to ask for help, and pay right there for the propane. Every visit has been fast, friendly, and extremely convenient. This is definitely our go to place for propane refills.

Good service until checkout. This U-Haul facility apparently rips people off by counting on…read morecustomers not checking the mileage before they leave. My mileage was 24,433 when I left because I checked it and wrote it down. I drove it 7 miles and the return mileage was 24,440. When I returned the truck they had the "out mileage" at 24,415 so they charged me for another 18 miles at $1.39 a mile so an additional $25. They also charged me for 2 gallons of gas at $4.00 a gallon so an additional $8.00. So, I had to pay for 2 gallons of gas I didn't use at $4.00 a gallon. $8 for 7 miles. Thats more than $1a mile gas. In total they overcharged me $33.00. So what should have been $36.00 turned out to be $69.00. This is not the end of the world, but I wanted to warn others who trust U-Haul to be reputable, this facility is NOT. You must confirm the starting mileage or they will rip you off.

SmartStop Self Storage - selfstorage - Updated May 2026

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