It is so refreshing when you encounter an employee who is competent, knowledgeable & actually cares…read moreabout YOU, the customer. Angela, who Is a lead trainer, & I believe a manager (if she isn't, she SHOULD be) is one of those employees. Angela sorted through a crazy mix-up with our storage spaces, created by a different employee at a different location. She reached out to us with many phone calls, keeping us informed about her efforts to make a stressful situation right for us. Angela took matters into her hands, because she whole-heartedly wanted our situation to be corrected, and for us to be treated fairly. We are incredibly thankful for Angela's determination, experience & knowledge. I have no doubt that without her, our tangled situation would not have been resolved. We recently sold our home and rented some storage units for our household items until our new home is ready. However, the elevator in the building was not working. This is a TERRIBLE situation for our movers who needed to unload a huge truck of our stuff into our spaces. We decided to transfer our spaces - one to a different location nearby - (Angela's location) with a working elevator. From there, everything got scrambled. But from the moment we met & spoke with Angela about everything it was clear that she was thoroughly frustrated that this happened to us...& she was going to get it straightened out. It took a few days- but SHE DID IT!! Diligent, kind, knowledgeable, experienced & smart! This is Angela! I highly recommend her & her location & team. You can be confident that you will be treated well! Thank you for all you did for us Angela! You are a Shining Star Public Storage Employee...they are LUCKY to have you!! 5 star experience with Angela!

I met with Angela at the Custer site. She was friendly and extremely knowledgeable with all things…read morestorage. Highly recommend her and Public Storage. Just be mindful that rates go up yearly.

We rented 2 storage rooms here. One for 2 years and a second one for 3 years. The positive is that…read moreit is very clean. And seems very secure with gated entry and cameras inside every hallway. The reason got that 3 star is that they increased our rent every few months. It got to the point where rent was more expensive than my first mortgage! If you need very short term storage, this place is fine because they give you a cheap teaser rent rate to start. Then they start jacking up the price every chance they get! I just think there are less expensive better value storage places with the same level of security and cleanliness. We left when they gave us yet another price increase notice!

CLEAN, secure, and great customer service! Loved that they have music playing in the hallways! They…read moreeven provide you with a dolly to use. Never had a problem here! My husband just closed his account here yesterday and it was simple to do without any hidden costs. Thank you!

Great service from staff. Lots of incentives offered and clean, quiet storage facility. Close to…read morehome as well which is a plus!

I have rented from several storage facilities thru the years and I must say this is the best one…read moreyet. Price is fare, very clean and is well managed. Worked with Jody and she was pleasant to deal with and knew how to get you in and out quick. Great place I recommend it!!!

So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

Reserved my spot online. Stopped by and Vicky greeted me when i went into the office to pick up my…read morelock. What a lovely surprise when she drove me back to the unit and showed me the lock was already in a bag ready to go for me at the unit. Perfect experience. Also saved $$ on my current unit.

Vickie has gone above her managers position. She is also…read morevery friendly. Very knowledgeable of the storage facility and able to assist in choosing the right unit. The place is clean and secure.

I have only used U Haul for filling up my propane tanks and it has been a great experience every…read moretime. I do not think many people realize that you can get your tanks topped off here. You do not have to wait until your tank is completely empty and trade it in for a new one. Before we have any parties, we always top off our tanks just in case we want to use the fire tables or outdoor heaters. It is so convenient. You pull right up to the propane area, go inside to ask for help, and pay right there for the propane. Every visit has been fast, friendly, and extremely convenient. This is definitely our go to place for propane refills.

Good service until checkout. This U-Haul facility apparently rips people off by counting on…read morecustomers not checking the mileage before they leave. My mileage was 24,433 when I left because I checked it and wrote it down. I drove it 7 miles and the return mileage was 24,440. When I returned the truck they had the "out mileage" at 24,415 so they charged me for another 18 miles at $1.39 a mile so an additional $25. They also charged me for 2 gallons of gas at $4.00 a gallon so an additional $8.00. So, I had to pay for 2 gallons of gas I didn't use at $4.00 a gallon. $8 for 7 miles. Thats more than $1a mile gas. In total they overcharged me $33.00. So what should have been $36.00 turned out to be $69.00. This is not the end of the world, but I wanted to warn others who trust U-Haul to be reputable, this facility is NOT. You must confirm the starting mileage or they will rip you off.

Please go see Woodie and Steve for all your Storage needs, they helped us out last minute on a…read moreholiday, went way out of there way to assist us when others were not even available. Thank you all so very much for the personal customer care we appreciated it - Respectfully Eric

Gary was great! Price was WAY less expensive than any other storage units. Great customer service!read more