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Public Storage

3.4 (24 reviews)
Open 6:00 am - 9:00 pm

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Notice wire mesh at the top about 8ft up. 10 x 10 unit
Swimmer S.

As a first experience renting a storage unit this location is cool. Instead of those long flat rows, this is a 3 story building. At first I was concerned, yet the facility is super clean, the elevator works well (not dragging), and the property manager Tish was super helpful! Thanks Tish! There are electric garage doors to get in, and to get out, which is an added feature too. The unit we rented did have a wire mesh on top , at about 8 ft up, so couldn't stack past that, which is so far the only downside I see.

Will not Slide Over. Unable to open the unit I paid for.
Kimberly M.

I rented a unit and hauled a load of boxes up to the second floor. The door was jammed and would not open. It took me half an hour to speak to a real person. The owner of the property was unreachable. I had to take all of my boxes back to my car. I have no help as a single person. Moving is a stressful situation as it is. This is the last thing I needed. Got my $ back and finding another storage facility.

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11 months ago

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1 year ago

Kona and Angela are awesome! Loma and Lucien were great too! They go the extra mile to make sure I am a happy customer!

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11 months ago

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1 year ago

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1 year ago

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4 years ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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4 years ago

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3 years ago

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3 years ago

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3 years ago

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2 years ago

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3 years ago

Working with Kelly is the best. I absolutely recommend working with Kelly at Public Storage. She is amazing.

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4 years ago

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3 years ago

We moved to the Public Storage on Cooks, in Prosper. Tabatha was great to work with. Facility is super clean.

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4 years ago

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4 years ago

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4 years ago

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4 years ago

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Review Highlights - Public Storage

At first I was concerned, yet the facility is super clean, the elevator works well (not dragging), and the property manager Tish was super helpful!

Mentioned in 3 reviews

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Frisco Self Storage - Postal Center

Frisco Self Storage

(11 reviews)

So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

Public Storage - selfstorage - Updated May 2026

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