Great experience finding and obtaining the space in Aubrey. Ask for Cecil - he's the best person…read moreand so so helpful and Dylan handled everything on the admin side so expediently and efficiently. A joy and looking forward to my move-in date. Definitely recommend ! Will update after with my experience having a space there but so far so good.

If I could give this location zero stars I would. I've had my account with them on auto draft for…read moreyears. They are under new ownership: they raised my price and changed my payment date without notifying me. Highly overpriced for the junk yard atmosphere of this low class establishment. Do yourself a favor and store your stuff in a run down crack house - it'll be cheaper and nicer than this establishment. 0 stars and 5 thumbs down.

I've used Wisteria to since it opened to store my boat and rented a storage unit to hold some…read morefurniture for relatives. I like that they have a gate with personal access codes and that the facility has someone living on site along with security cameras. Lighting at night is reasonable. Storage units are no frills (concrete floor, no lighting) with a vertical lifting doors that accept a padlock. But it also doesn't cost much to rent a space (prices listed on their website), which is also good. The one con is trying to get my boat in and out. The parking spots are just inside the gate but the face storage units so the clearance to back in and pull out is limited. A 20' boat and a small SUV is doable, but not much beyond that.

Just got a unit here for some stuff I need to put away. It was pretty easy, I called ahead to get…read morethe website, selected the unit I wanted. It was on sale for $75 for the first 3 months and then $150 for any month after that. No contracts or fluff fees. They even give you a lock for the unit. The location is clean, easy to get to and everything seems to be working. The unit we got, was not climate controlled, so nothing to report there. I can say the door was sturdy but not too difficult to open and the lady there helped walk us through everything. Very quick, easy and painless. Looking forward to having a secure place near by.

I reserved a 26' truck initially, and went in person and met the Manager Donna Jackson to make sure…read moreI made the right choice. This was a big move for me to be home with my family out of state. She was great that day in guidance, did believe a smaller size was suggested (just for the streets I was driving in the neighborhood but we spoke about switching size up that day should I make the wrong selection. The day of Reservation she wasn't present, no issue on that, but we did have a size issue. I even hired movers through Uhaul and after 2 hours of loading, personally went back in to reserve a trailer around 11:30 am, we were loading a 20' truck and knew we'd be out of room. Yes, the 26' was needed, but had to accept fault as we were loaded and had to pay another $260 to pull a trailer as I was moving out of state, sold my home, nothing could be left. We arrived to pick up the trailer at 3pm as reserved earlier, and found out there was "something wrong" with a fuse and the trailer blinker lighters weren't working. WE were then asked to drive the 20' Truck (?!) we rented, ourselves, to an AutoZone and buy "a part" (?! - though the representative Jackson Bowling couldn't tell us which one .. maybe 37 or 38?) and bring it back. We were also told by Jackson Bowling we'd be reimbursed for the part and given a discount for loss of time- "$50" What?! And who's gonna repair it if no one knows what the part is? Regardless as we had no choice, we drove to AutoZone as instructed- they couldn't look up a part on a Uhaul. They found a Sku for what part we were told it "may be" - but it had to be ordered. We even then called O'Reillys to check on a part- they said similar but with more detail- as Uhaul changes their trucks from standard "Ford models" it's not even something to look up. As it was now 4:30 pm and UHaul closed at 5pm, we returned to speak with Jackson. He said there was nothing he could do, just refund us for the trailer as he couldn't dispatch the trailer to us. The manager was out of town, he DIDN'T give us the menial $50 discount already mentioned, NOR reimburse us for the part we had to buy to check the Circuit Breaker ON OUR OWN (Receipt in hand). He told us to go to the Prosper location and I refused. We're NOT driving the truck to another location without knowing if they had the proper tools/ parts/ mechanics available. Again, said nothing he could do and I demanded he call them before we drove there. Relentingly, he finally called 2 other locations who stated no one was available to help. WHAT?! We were fully loaded in a 20' Truck that wasn't checked/ maintained before renting, had to leave at 7 am for a 10hr drive? What were we supposed to do with the extra? We couldn't leave in home as it was sold, and didn't even have a vehicle to transport the additional for donation let alone at now 5pm on a Sunday? He told us only option was to call Roadside Assistance now. I also asked about the discount and reimbursement promised- told me to send an email to the Manager Donna Jackson and she'd address when she returned. We get BACK to the house, now almost 2 hours later, and call Roadside Assistance- speak to Greg, who says !!! "We can't fix the Truck if you don't have the Trailer" WHATTTT?! Jackson wouldn't dispatch it, didn't have a Manager or RDM to call- "Nothing he could do" SENT US HOME SAYING "Call Roadside Assistance" to now find out we had to have the Trailer (we rented, and refunded) in order to create a ticket?! "WELL WHAT DO WE DO NOW!" -"You have to rent and pick up another trailer then call Roadside to fix." ARE WE KIDDING. It's now 6:30pm AND UHAUL'S ARE CLOSED. So we have to go to a dealer.. a legit farm 20 minutes away (in the 20' Truck again mind you, our mileage and gas!) and "see if they'll let us leave with the lights not working. I asked, "Isn't it illegal to drive without?" Agent "Yeah, you could get a ticket. But you can wait there for Roadside Assistance" OMG. And what if they can't fix it?! "We have to cross that bridge when we get there that's all we can do." We reserved, drove to 2nd Dealer 30 minutes away, they gave us a thumbs up and let us drive away. We got back again to the home, checked, nothing working not even Brake Lights. With a 10 hour drive we refused to risk safety of other drivers and ourselves (although Uhaul allows it) and called Roadside Assisstance again. We finally had someone show up after 8pm, and he determined the problem, had to go get the correct part, and it wasn't fixed/signed off on until after 9pm. SIX HOURS. THAT LITTLE ELM AUBREY caused us. Plus mileage, loss of loading time/ exhaustion. We had to then get up at 5am to start loading again and couldn't leave for the 10 hr drive until after 2:30pm -and THEN we discovered the Oil was leaking from back (obvious Bad Silicone job attempt) and splattered all over the back end of the truck/ ground. HORRIBLE UHAUL.

Great supply of packing materials for a reasonable cost. Very helpful workers. Will go back if…read moreneeded.

Smooth process, fair price. It's a bit out of the way and hear a gravel road but that didn't bother…read moreus much.

I was looking for a storage place and there were other options to go with but it was Blake's…read moreprofessionalism and follow-up that sold me. Their prices are competitive and there was no contract. I made an appointment as the are practicing Covid guidelines for social distancing and masks. They are also independent and locally owned which I prefer to support local small businesses. Thanks!

Very thorough and quick installation. The price was in our budget and we even got more cabinetry…read morethan we initially planned for! Kevin was always available and ready to show us our options.

The store manager, Krystal is amazing!…read more I have several spaces with Public Storage and each time I called even other locations always responded and help me over the phone. Each time I spoke with her she's always upbeat and she made the process so easy ! My experience with Public Storage has been one of the best. The facilities are clean and the prices are attractive and competitive with this market!

This facility has a major plumbing problem, and the building stinks. The elevator access is too…read moreextreme when people are exiting at 9 pm. There should be some grace for people who are inside the building trying to exit at 9 pm on the third floor, or at least security or someone on site to handle this type of situation. Constant price increases when you have only been in a unit for one month are inflammatory. Staff is never on-site, and the office never opens as stated on the business hours on the door. The usury practice of cutting locks before the auction process. Do not store here!

Large and great RV storage lot with lots of covered and uncovered space…read more Good-sized spaces with a LOT of room in front of each, so VERY easy to back in. They sell propane, and have a good dump station with a hose, and also have a free tire air pump. The security is much better than many lots, with an 8' solid fence all around, and a passcode required to get thru the gates -- in and out. (There are a few of the outdoor spaces that are muddy in a rainy time, but 95% of them are high and dry. I asked to change spaces due to mud, and the onsite staff was very helpful.)

Great spot for storage. This place is well maintained and secure. I've been a customer several…read moretimes when I have had storage needs and they never disappoint. The staff is friendly and very helpful.

Did the 24/7 pickup. They failed to leave a key in the key box so we would not access our rental.read more

Negative stars would be accurate. I had the worst customer service experience of my life…read more I'm an interior designer and I needed to haul things to Austin for an install. I called and tried to get a hitch installed with a pull along long trailer. The Prosper location said there were multiple in the area and that they could install that day, would call me back to verify. Never heard back from him, called the next morning and was informed he was now out of town and would not be back available to do a setup until Tuesday morning. I could go to the Richardson location and drop my vehicle off in the morning and pick it up at the end of the day. I watched the video on how to install a hitch and it is literally 6 bolts and I probably could have done it myself but I didn't want to risk it. No time frame could be given other than you can pick it up at the end of the day. My next solution then was to rent a truck and use a pull along dolly for my car, not ideal but would get the job done. We went to U-Haul in Prosper and three kids tried to set this trailer up and we're not having any success. They went into the store to try to get the manager help them multiple times and he never came out. After about 20 to 30 minutes of them trying to get my car on this dolly they assure me that everything is set up correctly. In Austin and the car came off of the dolly and got lodged on the trailer fender. We had my dogs in the car that was being towed and my daughter was with me, it was 9:00 at night and I called U-Haul roadside assistance and they said it would take $250 for someone to come out to help me. Thankfully we were not far from my friend's house and they and the kindness of strangers figured out how to get the car off of this situation, cut the chain that was holding the car. The left side tire the bootstrap had completely come off, the chains had come off the other side which is why the car was lodged that way. I kept getting disconnected from Representatives at U-Haul. I still have the truck full of the items for my project so I needed to get it dropped off the next morning. The dolly is bouncing around on the back since there is nothing on it so I felt very unsafe driving it. I went to the U-Haul closest to my friend's house and the person told me that they don't take trailers. Didn't even try to help in any way shape or form. They just don't accept trailers. Fine. I went to another location closer to my project off Manor Rd and the guy was rude and said that they don't take truck and trailer separately and I would have to call Uhaul. I was on the phone holding for you all for 25 minutes, he came back out, I asked him to help me take off the dolly hitch and he turned around and left me standing there alone and frustrated to figure it out. Again, customer service hung up on me. I finally figured out how to get it off and left it there, a manager called from corporate and I gave her a full report of the whole situation and told them where the trailer was located and the situation. I then get a call and a voicemail from someone at uhaul saying if I don't come up and pick up this trailer immediately I would be charged double for it. I get everything unloaded from the project and then attempt to set up delivery of the truck. I speak with several agents, and hung up on several times, frustrating beyond belief. One agent in particular named Cynthia told me they would charge me double for the trailer and that I would have to drop the truck off 30 minutes from my location. She was probably one of the worst customer service agents I've ever spoken with. She kept arguing with me. I then get a text message that I can drop off the vehicle at the 620 location in Lakeway. This could have potentially been a fatal accident! That car had come off of the dolly on the interstate there could have been multiple incidences of fatalities! I was disgusted with this entire company and every single person who I spoke with had absolutely no Spirit of service and should not be IN customer service! I am so disappointed with the entire organization.