So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

We rented 2 storage rooms here. One for 2 years and a second one for 3 years. The positive is that…read moreit is very clean. And seems very secure with gated entry and cameras inside every hallway. The reason got that 3 star is that they increased our rent every few months. It got to the point where rent was more expensive than my first mortgage! If you need very short term storage, this place is fine because they give you a cheap teaser rent rate to start. Then they start jacking up the price every chance they get! I just think there are less expensive better value storage places with the same level of security and cleanliness. We left when they gave us yet another price increase notice!

CLEAN, secure, and great customer service! Loved that they have music playing in the hallways! They…read moreeven provide you with a dolly to use. Never had a problem here! My husband just closed his account here yesterday and it was simple to do without any hidden costs. Thank you!

This place is outstanding and Jeanette and her husband, sorry I don't have his name, are always…read morehelpful friendly and very professional. Every time we are there and they see us in our unit they always stop by and see if they can be of any help. Great people!

Unfortunately they didn't have any spaces available when I stopped by but the wonderful lady who…read morewas there couldn't have been nicer. I wish I could have gone on their waiting list but I had to find something to replace Public Storage.

As a first experience renting a storage unit this location is cool. Instead of those long flat…read morerows, this is a 3 story building. At first I was concerned, yet the facility is super clean, the elevator works well (not dragging), and the property manager Tish was super helpful! Thanks Tish! There are electric garage doors to get in, and to get out, which is an added feature too. The unit we rented did have a wire mesh on top , at about 8 ft up, so couldn't stack past that, which is so far the only downside I see.

Angela was so helpful!! I have a storage unit located in another location, but she was so…read moreinsightful and answered all of my questions and concerns I had on my unit. Thank you again!

Alice was such a great help. She went above and beyond to make my move as easy as possible. Would…read morerecommend 100percent. Very clean and well kept.

Alice is great! She helped me with some pricing and was very kind. I appreciate her calling to…read morefollow up on my experience.

Negative stars would be accurate. I had the worst customer service experience of my life…read more I'm an interior designer and I needed to haul things to Austin for an install. I called and tried to get a hitch installed with a pull along long trailer. The Prosper location said there were multiple in the area and that they could install that day, would call me back to verify. Never heard back from him, called the next morning and was informed he was now out of town and would not be back available to do a setup until Tuesday morning. I could go to the Richardson location and drop my vehicle off in the morning and pick it up at the end of the day. I watched the video on how to install a hitch and it is literally 6 bolts and I probably could have done it myself but I didn't want to risk it. No time frame could be given other than you can pick it up at the end of the day. My next solution then was to rent a truck and use a pull along dolly for my car, not ideal but would get the job done. We went to U-Haul in Prosper and three kids tried to set this trailer up and we're not having any success. They went into the store to try to get the manager help them multiple times and he never came out. After about 20 to 30 minutes of them trying to get my car on this dolly they assure me that everything is set up correctly. In Austin and the car came off of the dolly and got lodged on the trailer fender. We had my dogs in the car that was being towed and my daughter was with me, it was 9:00 at night and I called U-Haul roadside assistance and they said it would take $250 for someone to come out to help me. Thankfully we were not far from my friend's house and they and the kindness of strangers figured out how to get the car off of this situation, cut the chain that was holding the car. The left side tire the bootstrap had completely come off, the chains had come off the other side which is why the car was lodged that way. I kept getting disconnected from Representatives at U-Haul. I still have the truck full of the items for my project so I needed to get it dropped off the next morning. The dolly is bouncing around on the back since there is nothing on it so I felt very unsafe driving it. I went to the U-Haul closest to my friend's house and the person told me that they don't take trailers. Didn't even try to help in any way shape or form. They just don't accept trailers. Fine. I went to another location closer to my project off Manor Rd and the guy was rude and said that they don't take truck and trailer separately and I would have to call Uhaul. I was on the phone holding for you all for 25 minutes, he came back out, I asked him to help me take off the dolly hitch and he turned around and left me standing there alone and frustrated to figure it out. Again, customer service hung up on me. I finally figured out how to get it off and left it there, a manager called from corporate and I gave her a full report of the whole situation and told them where the trailer was located and the situation. I then get a call and a voicemail from someone at uhaul saying if I don't come up and pick up this trailer immediately I would be charged double for it. I get everything unloaded from the project and then attempt to set up delivery of the truck. I speak with several agents, and hung up on several times, frustrating beyond belief. One agent in particular named Cynthia told me they would charge me double for the trailer and that I would have to drop the truck off 30 minutes from my location. She was probably one of the worst customer service agents I've ever spoken with. She kept arguing with me. I then get a text message that I can drop off the vehicle at the 620 location in Lakeway. This could have potentially been a fatal accident! That car had come off of the dolly on the interstate there could have been multiple incidences of fatalities! I was disgusted with this entire company and every single person who I spoke with had absolutely no Spirit of service and should not be IN customer service! I am so disappointed with the entire organization.

I stopped by to return some boxes I purchased earlier in the week. The facility's pretty clean and…read morethe staff was friendly. The return process could've been a bit better. The person helping me almost refunded the amount to another person's card (she mistyped the store number), but because I'd asked if it was going back to ABC card and she said no, it's going back to 123, we were able to catch the mistake before the transaction was finalized. Outside of that near miss, everything else seemed okay.

Angela was very helpful maintaining may account, this is a great place to store your things!read more

They don't even deserve ONE star!!! The worst company ever! BIGGEST JOKE and a huge money scheme…read morewith all their bullshit fees and such. They will nickel and dime you for every little thing. They lost loyal customers! The customer service is HORRENDOUS! (Except for Angela and Trey). Forget showing up or calling customer care OR EVEN GETTING A HOLD OF A HIGHER UP... you'll literally have to go to ANOTHER PROPERTY for anything hence why I mentioned Angela and Trey. Had to go to ANOTHER property just to get help. Haha their GAMES NEVER END!!!! we just moved out FINALLY BEFORE THE 1st mind you AND JUST TO TRY AND BE CHARGED $250 yet again over pure BS! AND THEYRE TRYING TO CHARGE US ANOTHER MONTH BC THEYRE TOO LAZY TO GO CHECK THE UNIT YESSSSTERDAY WHEN IT WAS THE 1st..... jokes on you!!! #DoNOTRENT!!!!!! It's been a LONNNNNNGGGGGGGGG BATTLE OF PURE BULLSHIT!!!!!!!!!!!!! We are not ones to ever complain or leave reviews but it should NOT have taken this long to finally vacate!