We loved this location and the proximity to our home but to offer a promotion, fail to mention that…read moreit's only for 4 months, and then to DOUBLE our rent is absurd. We'll be moving our stuff. Would not recommend to anyone. That's just slimy business.

From the owner: Lockaway Storage - Aubrey presents a state-of-the-art storage solution in Denton County, Texas. Our…read morefacility is located at 2881 FM 1385 within the Dallas-Fort Worth metropolitan area. It's a prime location at the intersection of FM 1385 and Frontier Pkwy, right beside the Circle K and Aubrey Montessori School, making it an accessible option for both businesses and residents in Arrow Brooke, Aspen Meadows, Blackjack Oaks, Savannah, Paloma Creek, Prosper, and nearby communities.

U.S. Postal Center now open…read more My choice for Post Office services. Knowledgeable, friendly and convenient. That's all you need.

If you're looking for a dedicated wine storage facility, I would recommend looking elsewhere. My…read moreexperience was disappointing from the start. The monthly pricing seemed to change every couple of months, and the locker sizes are awkward and not particularly well suited for storing wine. Access is another major issue. Getting in and out of the facility is cumbersome, especially when you're carrying multiple bottles or cases of wine. Overall, the wine storage area feels like an afterthought rather than something that was intentionally designed and properly managed for wine collectors. The tasting room was also disappointing. While you're shown a tasting room, members apparently don't have access to actually use it, and the overall setup is strange and not very inviting. For a facility specifically offering wine storage, I expected much better attention to the practical needs of wine collectors.

I had a great experience here! The staff is so kind and respond so quickly! The storage units are…read morevery clean and secure! I would recommend this place everyone!

We rented 2 storage rooms here. One for 2 years and a second one for 3 years. The positive is that…read moreit is very clean. And seems very secure with gated entry and cameras inside every hallway. The reason got that 3 star is that they increased our rent every few months. It got to the point where rent was more expensive than my first mortgage! If you need very short term storage, this place is fine because they give you a cheap teaser rent rate to start. Then they start jacking up the price every chance they get! I just think there are less expensive better value storage places with the same level of security and cleanliness. We left when they gave us yet another price increase notice!

The store manager, Krystal is amazing!…read more I have several spaces with Public Storage and each time I called even other locations always responded and help me over the phone. Each time I spoke with her she's always upbeat and she made the process so easy ! My experience with Public Storage has been one of the best. The facilities are clean and the prices are attractive and competitive with this market!

This facility has a major plumbing problem, and the building stinks. The elevator access is too…read moreextreme when people are exiting at 9 pm. There should be some grace for people who are inside the building trying to exit at 9 pm on the third floor, or at least security or someone on site to handle this type of situation. Constant price increases when you have only been in a unit for one month are inflammatory. Staff is never on-site, and the office never opens as stated on the business hours on the door. The usury practice of cutting locks before the auction process. Do not store here!

I've been renting at this location for over 10 years. I'd really like to give them five stars, but…read moreas of late the property has been neglected. The most urgent of these issues is a leaking roof. When it rains, the vacant unit directly next to mine has a puddle on the floor and so does the area in front of the elevator. I've stopped by the office multiple times, but nobody is ever there. I've tried calling and leaving messages. On the one occasion someone actually returned my call, they put a lock on the unit that was leaking (removed it from being rentable), but then a few days later, the lock was removed and the unit was again available for rent. It has since rained again, and the roof is still leaking into that unit. There are many other issues I've had with this property, but I'll leave it at that in hopes that someone at the company reads this and finally does something about the roof. I'm considering moving to a different facitlity, but this one is a great location for me, and I access my unit almost daily. Having to drive a farther distance, as well as having to move a ton of stuff, is very undesirable. If I can't trust that my stuff will stay dry, though, I might be forced to move.

Angela was very helpful maintaining may account, this is a great place to store your things!read more

Smooth process, fair price. It's a bit out of the way and hear a gravel road but that didn't bother…read moreus much.

It's CubeSmart not legacy storage If I could've gave this…read moreplace a negative I would I already went and left a review on the other listing, which is the actual CubeSmart listing same address as legacy storage. I've been there since 2023 prices consistently go up Downsize since I'm a single mother paid a few months in advance then having to move out of the unit I downsize too because it smelled like dead animals in there in building 400 Jamie, the office manager moved me out four days after told me, I was paid up until August started receiving late payments emails in July. Charges me late fees when they're not supposed to after my contract starts on the seventh day of the month and they charge me on the second of everyone putting causing me to have late fees, lien fees, etc.. do not rent from here definitely don't go to the building 400

This business is the best when it comes to storage and service. The service guys have helped me out…read moremultiple times. These guys really know their business and are as nice as can be.

I had a 20' ski boat that I towed with a Ford Escape that I was able to park in the storage…read morefacility behind my house. When I upgraded to a 27' cabin cruiser, I had to upgrade to a GMC Yukon XL (aka suburban). I didn't try it but I think there was a snowball's chance in hell I was going to be able to make that work at my existing storage facility. Enter Secure RV. This place is primarily designed for storing RVs so the rows are nice and wide and the parking spots are too. This makes picking up and dropping off the boat a breeze. This facility has 24-hour access with your own passcode. Rates were about $60 for outside parking, and $120 for covered parking. Parking spots are 10 x 30 or something like that. If you have an RV they have an onsite mechanic and various other services.

Alice was such a great help. She went above and beyond to make my move as easy as possible. Would…read morerecommend 100percent. Very clean and well kept.

Alice is great! She helped me with some pricing and was very kind. I appreciate her calling to…read morefollow up on my experience.

Did the 24/7 pickup. They failed to leave a key in the key box so we would not access our rental.read more

Negative stars would be accurate. I had the worst customer service experience of my life…read more I'm an interior designer and I needed to haul things to Austin for an install. I called and tried to get a hitch installed with a pull along long trailer. The Prosper location said there were multiple in the area and that they could install that day, would call me back to verify. Never heard back from him, called the next morning and was informed he was now out of town and would not be back available to do a setup until Tuesday morning. I could go to the Richardson location and drop my vehicle off in the morning and pick it up at the end of the day. I watched the video on how to install a hitch and it is literally 6 bolts and I probably could have done it myself but I didn't want to risk it. No time frame could be given other than you can pick it up at the end of the day. My next solution then was to rent a truck and use a pull along dolly for my car, not ideal but would get the job done. We went to U-Haul in Prosper and three kids tried to set this trailer up and we're not having any success. They went into the store to try to get the manager help them multiple times and he never came out. After about 20 to 30 minutes of them trying to get my car on this dolly they assure me that everything is set up correctly. In Austin and the car came off of the dolly and got lodged on the trailer fender. We had my dogs in the car that was being towed and my daughter was with me, it was 9:00 at night and I called U-Haul roadside assistance and they said it would take $250 for someone to come out to help me. Thankfully we were not far from my friend's house and they and the kindness of strangers figured out how to get the car off of this situation, cut the chain that was holding the car. The left side tire the bootstrap had completely come off, the chains had come off the other side which is why the car was lodged that way. I kept getting disconnected from Representatives at U-Haul. I still have the truck full of the items for my project so I needed to get it dropped off the next morning. The dolly is bouncing around on the back since there is nothing on it so I felt very unsafe driving it. I went to the U-Haul closest to my friend's house and the person told me that they don't take trailers. Didn't even try to help in any way shape or form. They just don't accept trailers. Fine. I went to another location closer to my project off Manor Rd and the guy was rude and said that they don't take truck and trailer separately and I would have to call Uhaul. I was on the phone holding for you all for 25 minutes, he came back out, I asked him to help me take off the dolly hitch and he turned around and left me standing there alone and frustrated to figure it out. Again, customer service hung up on me. I finally figured out how to get it off and left it there, a manager called from corporate and I gave her a full report of the whole situation and told them where the trailer was located and the situation. I then get a call and a voicemail from someone at uhaul saying if I don't come up and pick up this trailer immediately I would be charged double for it. I get everything unloaded from the project and then attempt to set up delivery of the truck. I speak with several agents, and hung up on several times, frustrating beyond belief. One agent in particular named Cynthia told me they would charge me double for the trailer and that I would have to drop the truck off 30 minutes from my location. She was probably one of the worst customer service agents I've ever spoken with. She kept arguing with me. I then get a text message that I can drop off the vehicle at the 620 location in Lakeway. This could have potentially been a fatal accident! That car had come off of the dolly on the interstate there could have been multiple incidences of fatalities! I was disgusted with this entire company and every single person who I spoke with had absolutely no Spirit of service and should not be IN customer service! I am so disappointed with the entire organization.

Reserved my spot online. Stopped by and Vicky greeted me when i went into the office to pick up my…read morelock. What a lovely surprise when she drove me back to the unit and showed me the lock was already in a bag ready to go for me at the unit. Perfect experience. Also saved $$ on my current unit.

Vickie has gone above her managers position. She is also…read morevery friendly. Very knowledgeable of the storage facility and able to assist in choosing the right unit. The place is clean and secure.