I give this a three stars simply bc everything requires a code to get in which is fine but there's…read moreno service nor wifi so you have to wait until you get signals to open stuff. My biggest pet peeve is that you have to unlock the elevator again I get it's for security but it's impossible to do without service or wifi. There seems to be only one person working and whenever he's not in the office which is most of the time you can't get ahold of him and the door is locked. This location needs more than one person working here. I felt bad for the guy bc he was receptionist, janitor, and maintenance, give that man a raise.

Terrible experience here. I was helping a family member move into this place & tried to leave, but…read morecouldn't because we tried to leave 5 minutes after closing. It took 30 minutes to reach someone on the phone who also wouldn't let us leave unless my family member upgraded their plan to 24/7 access for $35 more per month. Our family member will now be switching to a different storage facility. It's completely unreasonable to hold people inside your facility unless someone's plan gets upgraded - even though I'm not even their customer!

Finally moved out and will never do business with this poorly operated company. My initial price…read morefor a 10x20 was about $197. By the time I finally got fed up, because I wasn't going to continue with this price gouging every 6months, I was paying $431 for the same 10x20 that they were advertising for under $200 again, but couldn't honor me the same rate for a long term tenant. Worse predatory company ever. The pricing practice should be illegal. Then they had the audacity to ask if there's anything they could do to keep my business, after I had already moved out! I asked for a price adjustment to a reasonable rate a few times. Public Storage is a circus and no matter how poorly operated a competitor may be, I'm confident they're still a much better offer. The WiFi for gate and door entrance is also spotty as well and the excessive amount and pricing option to have 24Hr access is ludicrous. You'd figure for $431 a month, one would have unlimited, spotless, and perfect access whenever desired.

This facility had storage units available for our vehicle. Great location and Kim was very helpful…read moreto work with.

Clean newly refurbished deniable and secure. Very satisfied. I have used them for several years and…read morehaven't had any problems that a phone call to management didn't take care of.

My husband and I needed a storage fast ,and hannah is the sweetest my bank account was compromised…read moreour first month being here and hannah was patient with us I'll refer as many people as I can because I love this place and employees.it always clean and calm.thank y'all so much

Great supply of packing materials for a reasonable cost. Very helpful workers. Will go back if…read moreneeded.

We rented a 15' truck to move our son. We have previously rented from here and the experience was…read morefine except for the woman who works there was rude. We decided that we would try again and hopefully things would go better. Just a hint-it did NOT. The same woman was working today. She has the worst attitude and acts like she's put out if you ask her to do her job. She's snotty from the moment you walk in so it's not like we did anything to her to make her rude. There are about 10 locations in 5 miles from here. If we need another rental, it will not be from here.

Moving after divorce and I had so much anxiety. Dyamon and her team managed multiple calls and were…read moreso patient with me. The team of three men that came to help were very friendly and hard working. They worked so efficiently and were very professional. I am so grateful I choose Firehouse Movers. The quote scared me at first. I have not had to pay for a move in the last 13 years. The team worked hard and were worth every penny. These movers are professionals for sure! If you want your items moved without issues. This is the way to go! I prayed over this move. I prayed and God delivered!

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

I had a 20' ski boat that I towed with a Ford Escape that I was able to park in the storage…read morefacility behind my house. When I upgraded to a 27' cabin cruiser, I had to upgrade to a GMC Yukon XL (aka suburban). I didn't try it but I think there was a snowball's chance in hell I was going to be able to make that work at my existing storage facility. Enter Secure RV. This place is primarily designed for storing RVs so the rows are nice and wide and the parking spots are too. This makes picking up and dropping off the boat a breeze. This facility has 24-hour access with your own passcode. Rates were about $60 for outside parking, and $120 for covered parking. Parking spots are 10 x 30 or something like that. If you have an RV they have an onsite mechanic and various other services.

Secure RV is a great storage and repair facility in south Prosper. Great location and great people…read more I don't store there (because I can't get in) but I had to get some repairs done quickly for a sudden vacation to Yellowstone. I wasn't expecting that anyone could do it in a week, but they got it done. The prices are competitive and there is someone on site to help with questions, propane or parts (unlike most other storage places around here).

So easy to get rental setup. Location and price is great. Location meets are my needs for a travel…read moretrailer. Would recommend to anyone needing to store RV or boat.

key pad for entering the gate code doesn't work and we can't get anyone to answer the phone. All we…read moreget is an AI operator.