This facility had storage units available for our vehicle. Great location and Kim was very helpful…read moreto work with.

Finally moved out and will never do business with this poorly operated company. My initial price…read morefor a 10x20 was about $197. By the time I finally got fed up, because I wasn't going to continue with this price gouging every 6months, I was paying $431 for the same 10x20 that they were advertising for under $200 again, but couldn't honor me the same rate for a long term tenant. Worse predatory company ever. The pricing practice should be illegal. Then they had the audacity to ask if there's anything they could do to keep my business, after I had already moved out! I asked for a price adjustment to a reasonable rate a few times. Public Storage is a circus and no matter how poorly operated a competitor may be, I'm confident they're still a much better offer. The WiFi for gate and door entrance is also spotty as well and the excessive amount and pricing option to have 24Hr access is ludicrous. You'd figure for $431 a month, one would have unlimited, spotless, and perfect access whenever desired.

Clean newly refurbished deniable and secure. Very satisfied. I have used them for several years and…read morehaven't had any problems that a phone call to management didn't take care of.

My husband and I needed a storage fast ,and hannah is the sweetest my bank account was compromised…read moreour first month being here and hannah was patient with us I'll refer as many people as I can because I love this place and employees.it always clean and calm.thank y'all so much

This is my first time renting a storage unit, so I had no idea what to expect. My husband and I…read moresold our house in Savannah and had about 3 rooms worth of stuff to store as we temporarily set up in an apartment. The staff here have all been very helpful from check in to moving in. A bonus is their bathroom is really clean :) The lot feels sufficiently secure, where you need to swipe at the gate, then at the elevator again to access the climate controlled rooms. The hallways and rooms are well kept. My only constructive criticism is that I wish there was more light inside the rooms themselves. Each climate controlled room has a gap at the top of the sliding door so the hallway lights flood through, but it's not enough. There was a rat trap in the back of the unit, which we jokingly commented we should get a discount for the 1SF of floor space it took up. It's okay though, if it works then it doesn't bother us. You need to pay an additional fee for 24 hr access, but it's completely worth it in my opinion since their hours are a bit short. With the one way rental, we also received a free first month (trip needs to be over a certain number of miles from store to store). The lady that checked us in also adjusted the lock price because the in-store price was less than the website price - woo hoo!

I reserved a 26' truck initially, and went in person and met the Manager Donna Jackson to make sure…read moreI made the right choice. This was a big move for me to be home with my family out of state. She was great that day in guidance, did believe a smaller size was suggested (just for the streets I was driving in the neighborhood but we spoke about switching size up that day should I make the wrong selection. The day of Reservation she wasn't present, no issue on that, but we did have a size issue. I even hired movers through Uhaul and after 2 hours of loading, personally went back in to reserve a trailer around 11:30 am, we were loading a 20' truck and knew we'd be out of room. Yes, the 26' was needed, but had to accept fault as we were loaded and had to pay another $260 to pull a trailer as I was moving out of state, sold my home, nothing could be left. We arrived to pick up the trailer at 3pm as reserved earlier, and found out there was "something wrong" with a fuse and the trailer blinker lighters weren't working. WE were then asked to drive the 20' Truck (?!) we rented, ourselves, to an AutoZone and buy "a part" (?! - though the representative Jackson Bowling couldn't tell us which one .. maybe 37 or 38?) and bring it back. We were also told by Jackson Bowling we'd be reimbursed for the part and given a discount for loss of time- "$50" What?! And who's gonna repair it if no one knows what the part is? Regardless as we had no choice, we drove to AutoZone as instructed- they couldn't look up a part on a Uhaul. They found a Sku for what part we were told it "may be" - but it had to be ordered. We even then called O'Reillys to check on a part- they said similar but with more detail- as Uhaul changes their trucks from standard "Ford models" it's not even something to look up. As it was now 4:30 pm and UHaul closed at 5pm, we returned to speak with Jackson. He said there was nothing he could do, just refund us for the trailer as he couldn't dispatch the trailer to us. The manager was out of town, he DIDN'T give us the menial $50 discount already mentioned, NOR reimburse us for the part we had to buy to check the Circuit Breaker ON OUR OWN (Receipt in hand). He told us to go to the Prosper location and I refused. We're NOT driving the truck to another location without knowing if they had the proper tools/ parts/ mechanics available. Again, said nothing he could do and I demanded he call them before we drove there. Relentingly, he finally called 2 other locations who stated no one was available to help. WHAT?! We were fully loaded in a 20' Truck that wasn't checked/ maintained before renting, had to leave at 7 am for a 10hr drive? What were we supposed to do with the extra? We couldn't leave in home as it was sold, and didn't even have a vehicle to transport the additional for donation let alone at now 5pm on a Sunday? He told us only option was to call Roadside Assistance now. I also asked about the discount and reimbursement promised- told me to send an email to the Manager Donna Jackson and she'd address when she returned. We get BACK to the house, now almost 2 hours later, and call Roadside Assistance- speak to Greg, who says !!! "We can't fix the Truck if you don't have the Trailer" WHATTTT?! Jackson wouldn't dispatch it, didn't have a Manager or RDM to call- "Nothing he could do" SENT US HOME SAYING "Call Roadside Assistance" to now find out we had to have the Trailer (we rented, and refunded) in order to create a ticket?! "WELL WHAT DO WE DO NOW!" -"You have to rent and pick up another trailer then call Roadside to fix." ARE WE KIDDING. It's now 6:30pm AND UHAUL'S ARE CLOSED. So we have to go to a dealer.. a legit farm 20 minutes away (in the 20' Truck again mind you, our mileage and gas!) and "see if they'll let us leave with the lights not working. I asked, "Isn't it illegal to drive without?" Agent "Yeah, you could get a ticket. But you can wait there for Roadside Assistance" OMG. And what if they can't fix it?! "We have to cross that bridge when we get there that's all we can do." We reserved, drove to 2nd Dealer 30 minutes away, they gave us a thumbs up and let us drive away. We got back again to the home, checked, nothing working not even Brake Lights. With a 10 hour drive we refused to risk safety of other drivers and ourselves (although Uhaul allows it) and called Roadside Assisstance again. We finally had someone show up after 8pm, and he determined the problem, had to go get the correct part, and it wasn't fixed/signed off on until after 9pm. SIX HOURS. THAT LITTLE ELM AUBREY caused us. Plus mileage, loss of loading time/ exhaustion. We had to then get up at 5am to start loading again and couldn't leave for the 10 hr drive until after 2:30pm -and THEN we discovered the Oil was leaking from back (obvious Bad Silicone job attempt) and splattered all over the back end of the truck/ ground. HORRIBLE UHAUL.

I can't say enough good things about this company and their employees…read more Setting the appointment was a breeze and the move itself was flawless. Very nice workers, a strong work ethic and good manners. "Yes maam" goes a long way with me. AND the actual cost was significantly less than the quote I agreed to. Firehouse Movers is who I'll call with any future moves.

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

I had a 20' ski boat that I towed with a Ford Escape that I was able to park in the storage…read morefacility behind my house. When I upgraded to a 27' cabin cruiser, I had to upgrade to a GMC Yukon XL (aka suburban). I didn't try it but I think there was a snowball's chance in hell I was going to be able to make that work at my existing storage facility. Enter Secure RV. This place is primarily designed for storing RVs so the rows are nice and wide and the parking spots are too. This makes picking up and dropping off the boat a breeze. This facility has 24-hour access with your own passcode. Rates were about $60 for outside parking, and $120 for covered parking. Parking spots are 10 x 30 or something like that. If you have an RV they have an onsite mechanic and various other services.

Secure RV is a great storage and repair facility in south Prosper. Great location and great people…read more I don't store there (because I can't get in) but I had to get some repairs done quickly for a sudden vacation to Yellowstone. I wasn't expecting that anyone could do it in a week, but they got it done. The prices are competitive and there is someone on site to help with questions, propane or parts (unlike most other storage places around here).