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    CubeSmart Self Storage

    3.5 (30 reviews)
    Open 9:30 am - 6:00 pm
    Updated 1 month ago

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    Rats

    INFESTED with rats!! Beware, I just moved my stuff out and found dead rats in my things and rat feces and urine everywhere. My stuff is ruined. See picture attached. I had no food or anything in my unit, just couches and beds and other furnishing that are now useless...and of course they refuse to take any liability.

    Three days later the bill was increased by $115 and obstacles to make payment were included and my property scheduled to sell.

    Current date: February 7, 2022 Prior to the last 2 months I have made all payments to CubeSmart on time. January and February rent payments of $130 per month are due. Today is February 7th. On January 10, 2022 I received an invoice for $270 with payment due on January 31st for January and February rent. On February 5, 2022 I received an invoice from CubeSmart for $395 which included additional fees, a notice that my property is pending sale, and underlined text stating "All payments must be made at the Store in the form of cash, certified check, or money order." This all occurred after missing the January payment and February's payment being 5 days past due. When I rented the unit I paid online and checked in using their touch-free service. We are in a pandemic and they have not had any return checks from me. So, the only logical explanation is they are hoping I am out of town and can't make an in-person payment so they can sell my property. Two more days have passed and on February 7, 2022, I received another invoice. This one is for $585. This company has questionable practices. They aim to extract as much money from some customers as they can and then sell their property hence the rapid application of excessive fees to make payment out of reach. Penny wise and pound foolish. Because these very customers won't give them repeat business or referrals. I have a much larger storage unit with another storage facility chain in a nice area that is truly temperature-controlled, costs $25 more per month and not once have they pulled anything like this. I've been a customer of theirs for over 5 years. If they were in the same area of Dallas I would have used them again. Ethical business practices matter. Buyer beware.

    Dent where they hopped over .

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    Review Highlights - CubeSmart Self Storage

    This facility is clean, has easy access to units, and good security cameras throughout that are monitored.

    Mentioned in 6 reviews

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    CubeSmart Self Storage - selfstorage - Updated May 2026

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