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    CubeSmart Self Storage

    3.4 (31 reviews)
    Open 8:30 am - 5:00 pm

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    Rats

    INFESTED with rats!! Beware, I just moved my stuff out and found dead rats in my things and rat feces and urine everywhere. My stuff is ruined. See picture attached. I had no food or anything in my unit, just couches and beds and other furnishing that are now useless...and of course they refuse to take any liability.

    Three days later the bill was increased by $115 and obstacles to make payment were included and my property scheduled to sell.

    Current date: February 7, 2022 Prior to the last 2 months I have made all payments to CubeSmart on time. January and February rent payments of $130 per month are due. Today is February 7th. On January 10, 2022 I received an invoice for $270 with payment due on January 31st for January and February rent. On February 5, 2022 I received an invoice from CubeSmart for $395 which included additional fees, a notice that my property is pending sale, and underlined text stating "All payments must be made at the Store in the form of cash, certified check, or money order." This all occurred after missing the January payment and February's payment being 5 days past due. When I rented the unit I paid online and checked in using their touch-free service. We are in a pandemic and they have not had any return checks from me. So, the only logical explanation is they are hoping I am out of town and can't make an in-person payment so they can sell my property. Two more days have passed and on February 7, 2022, I received another invoice. This one is for $585. This company has questionable practices. They aim to extract as much money from some customers as they can and then sell their property hence the rapid application of excessive fees to make payment out of reach. Penny wise and pound foolish. Because these very customers won't give them repeat business or referrals. I have a much larger storage unit with another storage facility chain in a nice area that is truly temperature-controlled, costs $25 more per month and not once have they pulled anything like this. I've been a customer of theirs for over 5 years. If they were in the same area of Dallas I would have used them again. Ethical business practices matter. Buyer beware.

    Dent where they hopped over .

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    6 months ago

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    3 months ago

    Wow... THE worst customer service. The manager was always gone, and wasn't helpful at all. The whole day felt like a nightmare.

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    10 months ago

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    4 years ago

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    Dan A.

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    6 years ago

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    6 years ago

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    Ask the Community - CubeSmart Self Storage

    Review Highlights - CubeSmart Self Storage

    This facility is clean, has easy access to units, and good security cameras throughout that are monitored.

    Mentioned in 6 reviews

    Read more highlights

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    Great place for storage. All units are properly maintained and monitored 24/7. The owners are top…read morenotch and truly care about their customers. The padlocks are checked each day to make sure they are secure and present. Very simple leasing process and small deposit considering the security provided even though it is already in a nice area. Gates are well maintained and gate closes are self selected to easily remembered. I recommend all my friends to this location!

    I have rented two units from the Attic Self Storage for years without any issues until recently…read moreunder new management. The Attic Self Storage - Addison is managed by Alex Martinez. I had been on vacation for a month and came home to various emails about changing the unit doors. I wanted to comply with the request of removing all items within 3 feet of the entrance or lease would not be renewed. I had a concern about shelves that had been installed in my unit prior to me renting the unit that were built in. Since they were wanting me to remove them prior to installation of new doors. I did not want to remove shelving that did not belong to me. I had several questions and requested that he meet with me. Mr. Martinez was yelling at me like I was not going to comply, and how I have known about the project of the unit doors since June...ect..... His reaction was disrespectful to a good Tenant that had called with concerns. I will NOT meet with him, because he scares me. I requested to speak to the owner and left my name and number. Mr. Martinez replied, "he will not call you". If you want to deal with an individual like Martinez, rent from The Attic Self Storage - Addison.

    A3 Storage Centers

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    If I could give A3 and Melanie the manager 10 stars, I would. Because of delays building my new…read morehome in Boston, my belongings ended up being in storage at A3 for 3 years--definitely not my original plan! Although they were so far away from me, I was worry-free. A3 is so clean and safe, and Melanie so responsive. My only regret: I knew that it would be unlikely I'd find such great storage and management again. Friends kept telling me horror stories about chain storage facilities which increase prices unexpectedly and repeatedly. And the ones I toured had poor security and/or were dirty. (Thank goodness I finally found another locally managed facility, though not quite up to A3's standard: Melanie spoiled me!) Should you need clean, climate-controlled storage with easy access, decent lighting, and excellent management close to downtown Dallas, this is your place.

    Stopped by this business at 11:57 am, Wednesday and the door is locked. No sign that they are…read morebriefly closed at noon. Call the number to see if they are open at all today, I'm met with a snobbery tone asking if she's allowed to eat lunch at noon. First. There's no sign that says lunch breaks at noon, secondly because I'm gonna meet your snobbery tone with facts and remind them it's 11:58. Normally I wouldn't care but this woman had such an idiotic tone, she needed a reality check. Put a sign on the door that you're out lunch. Don't answer or talk to potential customers like you're familiar. Act like you're there to serve customers-- it's the job!

    CubeSmart Self Storage - selfstorage - Updated August 2026

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