I found a dead rat in my storage and have already contacted the office twice. No response check…read moreyall stuff

Beware--just learned their policy is to increase rent prices at the 3 month mark. They increased…read morerent by 30% with no opportunity to negotiate. But you will be invited to "vacate" if you disagree. Terrible business practice to increase prices so drastically so quickly.

I'm on a fixed income. i was notified my rent would increase on my next month's paymen. Jill was…read moreextremely helpful!!! she looked into it & was able to extending my rent at my current rate for 3 more months before the increase would go into effect. I'm so glad this facility has a caring person to assist their customer!

My Storage Unit was broken into and items were stolen. The lock was cut and when brought to…read moremanagements attention she refused to look at camera footage. I would not recommend this location. I moved all my items to another location that day. They had multiple individuals on the premises that were not customers and did not have any business being there. I would look elsewhere if you value your belongings and property.

Tricia was super helpful, she's been communicating all the things with me. Appreciate the help.read more

1 is too kind.....rates rise at 100% rates every 4-6 months.....recently got an updated rate…read moreincrease (the 5th since I rented less than 2 years ago)......absolute scam, they think people won't check their auto deductions.....and yes, this location regularly doesn't have the elevators working and my unit is on the 3rd floor.....THE WORST!!!

Did quite a bit of research in searching for a storage unit that provided convenience, security,…read moreand a competitive price. The Storage Choice Design District location is very new (I remember seeing it get built) and still has that 'new building smell and look' to it. Parking for unloading was convenient and near the elevators, and access to complimentary dollys made unloading quick and easy. The actual rental process was very easy and thoroughly explained by John H., the property manager on site. I felt very comfortable in choosing this location to store my items. Definitely worth checking out, if you're looking for a place to store your items.

Storage Choice in the design district is amazing! We shopped for a storage facility by visiting…read moreseveral competitors, comparing amenities, pricing, and location. This location is new, clean, well lit, and has several perks that competitors don't offer. The manager was extremely helpful and made the process simple. It is by far the best choice in the area. I would highly recommend this location.

Awesome staff, very polite. I just wish they had the size unit I needed. I will definitely look…read morethem up in the future.

This has been the worst experience I've ever had. I had a rodent infestation and no one from the…read moreon-site staff did anything about it. I reported it to their customer service and my "complaint was sent to cooperate" but I haven't to hear from anyone. Majority of my items were discarded due to being ruined by rodent feces. The minimal I was able to salvage I was forced to move to a completely different storage facility. I had my storage unit with them for over 4 years, I am truly disgusted and highly dis on how these events came to be. I hope no one goes through this same situation. I lost a lot of cherished items as well as brand new, expensive furniture.

Worst storage facility and a storage management. The…read moreattitude 10 stars The cleanliness 0 stars Location 5 stars Be smart and stay away from that storage.

Y'all please do y'all self a favor and don't come here. This pass Sunday my personal belongings…read morewere stolen and as well 3 other tents got there stuff stolen from their unit. This place is not to be trusted. It's the same people that work there.

From the owner: Secure residential and commercial storage with great monthly specials! Well maintained, easy access…read morestorage units from 5'x5' to 10'x30' managed by friendly staff. Indoor and drive up storage units.

I really like this storage place. The front office is friendly, honest and forthright about their…read morefacilities. The security system is top notch, cameras everywhere keeping everyone honest who comes in and out. The only downside (minus 1 star) is the facility is not 24/7. You have access to your storage from 5am - 9pm daily. Which is not too bad and quite understandable when you consider the area. Personally I travel a lot and I like the ability to access a storage at any hour however when you consider the customer service, security of the facility its really a no brainer if you live close to the area. I do like the ability to manage your unit online, which includes payments and setting up auto pay. Be aware, you should time your move out wisely. Rent is due monthly on the 1st and if you move out after the 1st the remainder of your rent is forfeited as they do not pro rate for move outs.

The manager Michelle is very professional and make sure she listens to everything you need and is…read morevery quick to help she knows exactly what you need as soon as you tell her what you are storing and always has a smile every time you come in the office definitely recommend store space on hansboro avenue need more people like Michelle

Caleb was very accommodating with my situation and short notice. Jake and Robert were excellent!!!…read moreEverything went smoothly. they finished the entire move in quick timing and a bonus to the day I was to make it to my daughter's Easter egg hunt at her school! thank you! I will definitely recommend them and use again in the future

I do not recommend this moving company, especially if any damage occurs during your move…read more What was most disappointing to me was not even the damage itself but it was the way the situation was handled afterward. When I raised concerns about my TV being damaged during the move, I felt dismissed immediately instead of heard as a paying, repeat customer. My interaction with Patrick S. Dobson, the Vice President, was extremely unprofessional. After I responded once to explain my concerns, his reply included "this is not worth arguing over," despite the fact that there was no back-and-forth argument happening. I was simply trying to explain my perspective regarding the damage claim. The tone of the response came across as rude, defensive, and dismissive rather than customer-focused. I also do not believe the company properly handled the damage investigation. Photos were presented as if the damage was pre-existing, but the TV had no prior damage before the movers entered my home. If any issue had truly existed beforehand, it should have been clearly pointed out to me at the time. As someone who works with customers, professionalism and communication matter just as much as the service itself. Unfortunately, this experience left me feeling unheard and disrespected, and because of that, I will not be using this company again.

Crystal and Victoria have been very respectful and they are very good workers and they help out…read moretheir clients I recommend Extra Space Storage

Great staff! Clean property! Extra space! What else could I ask for? 10/10 would recommendread more