Beyond annoyed with this facility. If you have heavy stuff and move it on a weekly basis, don't…read morerent here unless you're on the first level. Elevators are often down. Also - if you're credit card gets stolen and you forget to update your card info, they won't waive the late payment. Nobody answers the phone when you call. I've left a number of voicemails to get someone to call me back and I just have to keep trying throughout the day over the span of a couple days. On top of all that, this place is beyond expensive and they keep raising the price. So now I have $80 in late fees because nobody would call me back and a unit on the 3rd level I can't get medical equipment to.

First - Jonathan, the onsite manager is the BOMB! He not only knows his business and the location,…read morebut is fun and friendly. He makes what can be a very stressful situation or moving calm and humorous. TY!!! Second - tons of parking, secured entrances, carts/dollies, size options, etc. And, CLEAN! Finally - excellent location in Uptown...next door to Lucky Dog.

Of all the storage co.s Public tends to be the best. However the app completely forgot who I was &…read morewouldn't accept a card payment. Then the phone payment system tried to charge a $20 "convenience " fee AFTER putting in card info w/ out warning. Never had these issues before. After 5 yrs.

Great service and great convenient location!!! Front desk staff is extremely helpful!read more

Grossly negligent. Do not use this location. We've had our unit burglarized twice in 30 days and…read moreitems stolen both times. The first time we had multiples TVs stolen. The second burglary the unit was completely ransacked- cut into every box and took a ton of valuables, both sentimental ones (why?!) and costly ones. The first theft involved 10 units. The second involved 40 units. This location has no interior cameras and after the first issue James told us "DPD won't do anything since we don't have cameras". Furthermore, the location requires an ID to use a luggage cart because they've had so many stolen, THUS MANAGEMENT IS FULLY AWARE OF THIS ISSUE AND HAS ELECTED NOT TO INSTALL INTERIOR CAMERAS OR TAKE OTHER SECURITY MEASURES THAT EXIST AT OTHER LOCARIONS. The second burglary happened on 9/14, nearly a week ago, and we still haven't received a call from corporate. Yesterday James notified us that there's no way for us to call them, we just have to await their call. Still waiting... Oh, and in a last ditch effort to salvage any of our remaining items after the second incident, we moved several boxes from our first floor interior unit to our second floor interior unit only to find that the second unit's door could be jerked open with the locks on and latch closed (see video). We then waiting 3 hours for the repairman to arrive who had only terribly concerning things to say about this location. Repairman wasn't able to replace the latch because they had all been used to repair the 40 other burglarized units. If you value your items and security, go literally anywhere else.

Just noticed another jacket is gone. If you want to help, admit someone from your company had…read moreaccess to my unit and stole my belongings and return them or reimburse me for those items. You should not be in business if this is how you treat your customers, or anybody for that matter!

Customer service is second to none! Had storage with several companies over the years. GOAT!read more

We have rented storage here for 3 years and recently moved to a smaller less expensive unit. Kizzey…read moreJones was so helpful and patient showing us options and working with our budget so we can stay with this location. The online billing is convenient too.

If I could give zero stars, I would. The facility manager forcibly opened the lock on our unit…read morewithout any notice and threw our belongings in the trash. This is completely unprofessional and irresponsible. She kept mixing up our unit number, which led to our unit being cleared out early, resulting in the loss of our items. Avoid this place at all costs! Also we found mice in the facility. So be careful with your stuff.

good customer service/friendly Honored price quoted on…read morephone from other location. the units in the area where I'm assigned have a bad odor though. I don't really like that. hopefully my things don't smell bad from being in there.

I was behind on my payments and went to this location to make a payment to catch up. I also…read morecomplained that the cost of my unit was going up again, but a new customer could get the same size unit online for almost $100 less. Jamie stepped in and got me squared away and helped me find a more efficient sized unit that would reduce my monthly cost by almost 1/2. This location is a tough one to manage and there are 4 full-time employees working to clean, organize and manage the place so it's safer, and more desirable. I applaud their efforts and appreciate Jamie's leadership and dedication to keep me as a customer and instill my confidence in Cube Smart once again!

Very poor management. Security gates seldom work…read more Unclean. Prices constantly increase. Seems like a homeless shelter.

I wish I could have given this place a 10 star if it was an option. Let me point out and say that…read moreworking with people, people that are passionate and caring for others IS NOT EASY to come by. She went above and beyond to show that she really cared about My situation - - - a brief summary let's just say that the storage unit that I already paid monthly for with a different company was not open on a Sunday morning and I was unable to move in my whole apartment from an emergency flooding, which had to happen that day. I came by here to this location and Deborah efficiently toured everything the facility had to offer, explained to me all of the amazing promotions all of that and got me inside a new climate conditioned unit with things moving faster than I could even imagine! 100% the fastest I've ever seen timewise! Bottom line. If you have been treated as less at another place or if you're a first timer needing some storage expertise, Deborah and the staff at this location WILL make it happen! :-)

Moving from Dallas to California, we needed a storage unit and chose Public Storage near our home…read more The starting rate was $99.00 per month, which seemed reasonable at the time. However, over the course of a year and a half, the monthly cost increased to more than $220.00. We called multiple times asking if the rate could be reduced. Each time, we were told that they had already lowered it twice and there was nothing more they could do. I also tried contacting the corporate office, but the representative I spoke with appeared to be working remotely and communication was difficult. According to the representative, notices about the rate increases were mailed to us. Unfortunately, we had moved and forgot to update our mailing address, so we never received those letters. Why not email us or send a text!!! That said, we didn't need a letter to notice the increases--we saw the higher charges every month on our Chase bank statement. Because of these constant price increases, we have decided to move to another storage facility. Unfortunately, the cost of relocating our belongings will now exceed $1,000, making the situation even more frustrating. Based on our experience, I would strongly caution others to carefully review the terms and potential rate increases before choosing Public Storage.

Perfect Customer service from an employee Named Brandy .. we are relocating to the area and I…read moredidn't know too much about the area & their company but she rest assured me this was the best for our storage needs..

If I could give zero stars, I would. I needed to store some nice furniture for a few months. Was…read moretold while not "climate controlled," this "indoor" unit was always around "room temperature". I was also told the property manager was on-site during access hours. Honestly, nothing said to me by Public Storage was true. The metal shed that is this facility (even indoors) was about 150 degrees (not good for furniture and art). There was no property manager anywhere. Had trouble getting in the gate, finding the elevator, and the unit. Phone number just went to answering machine. I left multiple messages because I was on the clock with movers. No one answered. Corporate gave me some other "personal" number for the manager, which just went right back to the answering machine. Now I have to spend more time and money to find a new facility that meets my needs, and move everything again. Do yourself a favor and run from this place and this company!

I've used this location for years now. Kirstie and the team are great to work with - and the…read morelocation is perfect for downtown, uptown, Deep Ellum residents.

New to town and needed a quick storage unit ! Linda and Maria were VERY helpful and cordial…read moreIn setting me up in no time ! Couldn't have gone smoother and the facility was very clean and organized . Highlight recommend

Treehugger boxes is the best concept I have ever encountered for moving supplies. They have just…read moreabout any kind of box and supplies you might need for your next move. They also buy the boxes back from you when you are done. Since they only sell used boxes you always get a great price. Please consider this group of earth conscious people for your next move or even if you don't know what to do with excess boxes you already have.

Used them often for boxes for moving and storage purposes…read more Highly recommend. Either lightly used boxes that are still absolutely re-usable or even some brand new ones that were misprints. I've used their TV boxes for mirrors, pictures and televisions. Their online deals are often a great option too. Good service, but sometimes you have to wait a few minutes since they are so busy.