Moving from Dallas to California, we needed a storage unit and chose Public Storage near our home. The starting rate was $99.00 per month, which seemed reasonable at the time. However, over the course of a year and a half, the monthly cost increased to more than $220.00. We called multiple times asking if the rate could be reduced. Each time, we were told that they had already lowered it twice and there was nothing more they could do. I also tried contacting the corporate office, but the representative I spoke with appeared to be working remotely and communication was difficult. According to the representative, notices about the rate increases were mailed to us. Unfortunately, we had moved and forgot to update our mailing address, so we never received those letters. Why not email us or send a text!!! That said, we didn't need a letter to notice the increases--we saw the higher charges every month on our Chase bank statement. Because of these constant price increases, we have decided to move to another storage facility. Unfortunately, the cost of relocating our belongings will now exceed $1,000, making the situation even more frustrating. Based on our experience, I would strongly caution others to carefully review the terms and potential rate increases before choosing Public Storage. read more

Called today to make a reservation on a unit. Was so easy and fast. I needed a bigger unit and Ms. Shirley helped me. She was so sweet and made sure everything was right before I left. Thank you. ​​ read more

Beware! Before you lease ask if elevator fixed! Public storage on inwood possibility leasing units on 2nd floor! 2 flights steps if you have a heavy move! read more

Public Storage - Beware! Public storage on inwood has a broken elevator since the 2nd week December! They are leasing units on 2nd floor with out any repairs - Self Storage Near Me - Dallas, Texas

Mrs.Shirley was very helpful I forgot my identification and I and to go way back to get it and she waited until I returned so I could continue with my appointment and she even went with me to show me where my unit was and for that I'm grateful read more

Shirley is the best! she's so knowledgeable and helpful with the whole process. extremely personable and made the move-in process seamless.

Today I rented a storage unit at the Inwood Road location and Shirley was amazing! She was so friendly, very helpful and knowledgeable about the services offered and she made my experience very pleasant in every way. The location was clean and well kept, when I arrived Shirley was outside sweeping. She gave me a very good deal on my rental, far less than I expected to pay. I highly recommend doing business with Shirley, she's a wonderful lady! read more

Ashly the manager at this establishment made everything seamless and her customer service is more than five stars I highly recommend our neighbors to store everything they're on their property....... Antonio read more

All of my items were stolen--- Hi, I have never left a review on Yelp but thought I would do this to try to help the next person. I moved from out of state and placed ALL of my belongings in this storage unit until I moved into my apartment next month. My storage unit was broken into by someone electric-sawing the lock off. All of my belongings were stolen - mattress, couch, clothes/accessories/shoes & etc. I do not know if someone saw me or how they targeted my unit. The unit next to me was apparently broken into as well. I would suggest for this Public Storage to get working cameras that they keep on 24/7 in order to prevent this in the future, as they said this is a common thing in Dallas since the pandemic. If you must store your things here, I would suggest getting an interior unit (so the robbers would have to go through the key-pad door & your unit's lock) or just not keep any valuables in your unit. I hate to be negative, but because this is not the first time this has happened at this Public Storage, I wish I would have known in advance so I would not have left any valuables/sentimental items in the unit. read more

I've used this location for a few years and everything went smoothly and all the people I interacted with were very helpful, the most recent one being Jimi. Great customer service!! read more

Everything was fine, clean and about as secure as can be expected. Unfortunately, after only being there a few months my rent is being raised significantly. I can not do 35% increases every few months, so I have to find something else. It is a shame. read more

I wish I could have given this place a 10 star if it was an option. Let me point out and say that working with people, people that are passionate and caring for others IS NOT EASY to come by. She went above and beyond to show that she really cared about My situation - - - a brief summary let's just say that the storage unit that I already paid monthly for with a different company was not open on a Sunday morning and I was unable to move in my whole apartment from an emergency flooding, which had to happen that day. I came by here to this location and Deborah efficiently toured everything the facility had to offer, explained to me all of the amazing promotions all of that and got me inside a new climate conditioned unit with things moving faster than I could even imagine! 100% the fastest I've ever seen timewise! Bottom line. If you have been treated as less at another place or if you're a first timer needing some storage expertise, Deborah and the staff at this location WILL make it happen! :-) read more

ROACHES!!!!!! TERRIBLE CUSTOMER SERVICE!!!! ***DO NOT KEEP YOUR STUFF HERE**** Let me preface this by starting off stating that I RARELY post negative comments as I recognize that this is someone business and is their livelihood - but this is so ridiculous and frustrating I had to share... This is the second time using this location. My first experience was great - and as such I decided to return as I temporarily housed my possessions here. Let me preface this - I HAVE NEVER HAD ROACHES!!!!! After only TWO WEEKS in this unit - I came to my unit to grab some hangers and clothes and I noticed pest droppings on the tops of my boxes and furniture. I told the lady at the front desk that this was HIGHLY problematic and took her to the unit and she confirmed the multiple droppings all over my stuff. She apologized and said she would email Ronnie the District Manger and have him call. Two weeks go by...*CRICKETS* Meanwhile I do research - just as expected ROACHES. I go back and ask what the hell is going on!?! I check my unit. Even more droppings!!! So she hands me his business card. I leave TWO VMs. *CRICKETS* Finally I email him and this is the response I get: Ms. Barnett, First, I am sorry that somehow a "roach dropping" was on any of your items. We can never be sure if our how a roach got into you outside storage space, but it is an outside storage, similar to a garage. If there was a roach, it could have come from anywhere and there are restaurants nearby, other people storing next to you or even brought during the move in, weather, etc. From what I understand, you never saw an insect, only what appeared to be a "roach dropping." We do our best to explain to customer not to store food items and to protect their goods because you do store at your own risk. You are certainly within your rights to file an Insurance Claim. The number is on the brochure you were given. Regards, Ronnie Baker WTF!?! "A roach dropping" Are you kidding me!?! I have advised and managed businesses for 6 years. That is NOT customer service. He did not truly apologize, offer to remedy the issue, ask to inspect the unit. NOTHING!!! I paid $400 to have my goods packed and moved to that unit. I have a $5000 couch in that unit AND purchased the most expensive insurance. Not to mention a pay $200 a month for THIS!?! PISS POOR customer service. The last thing I want is to have to take these pests with me ANYWHERE. I even had my boyfriend inspect and he was like - "Yep there's no doubt they are probably crawling all in your boxes." My only options are to have everything repacked individually, treated, washed, and moved to a more accommodating facility. What a waste of my hard earned money. If you value your belongings or appreciate customer service DO NOT trust your valuables in their units. #highlydisappointed #gross #dobetter read more

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very helpful! Deborah was very helpful and was extremely polite, exited to continue business with this storage!

We were having major issues getting into our storage unit as the lock was a bit rusty. Deborah saved the day and worked with us to get the lock open! This facility is always clean and well maintained. Deborah was friendly, helpful and professional. I would highly recommend this location for all you in town storage needs. read more

I made a reservation online for a same-day move in. Deborah called me within minutes to arrange a time to meet in the office to take care of everything. Ariana at the front desk ensured we all landed for the proper sized unit. The process could not have been easier. Both Deborah and Ariana were thorough, efficient, and helpful. The site is secure and easy to access. All around great experience. read more

Deborah is always great-outstanding customer service, quick, efficient and most of all friendly! Units, building's and site clean, well maintained..not going anywhere else! read more

Deborah was super nice! Expensive city storage but really good customer care! These reps keep you up to date on your payments and move outs.

The staff are friendly and the facilities well kept. It's close to home and work so very convenient location.

Super friendly service here. Much better to deal with than the other alternative. Reasonable rates, too. But the service is what sets them apart. read more

Sabrina was great! She was super friendly. She made the paperwork process easy and thoroughly explained everything. I got a great deal on my unit so I would definitely recommend this facility for short-term use. read more

So far so good. Everything we discussed that was online is true Lalania is professional and friendly. Gave us a tour before we tented to make sure right sized. She offered us miscellaneous moving items we hadn't thought of. Easy access yet gate secured. Property clean, neat. Bathroom spotless read more

Brenda (who was filling in on 11/2 from another location) was fantastic. Extremely friendly, courteous, and helpful with getting my storage unit set up. She had a great attitude! The facility is in a great location, nicely maintained, and pricing was fair. Highly recommended! read more

Easy process, especially liked the quick check-in option online. Sara was a big help. Convenient location, clean unit.

Stacy was fantastic, and she made the process very easy and efficient. Was literally in and out within 20 minutes. Great location, great rates, and great customer service. read more

I think it's pretty crappy that you go up on rent 50.00 and never contact the renter. When I called the lady was no help. Sounded like she was sleeping. Kept me on speakerphone and that is very rude. I can get the same size unit for 160. Terrible customer service!!! read more

After researching storage units around my area, I called to inquire about Public Storage. The number I called was for the corporate office, and I spoke with a really nice customer service representative. She helped me find the perfect unit for me (size, location, cost, etc.) and made my reservation for me. On the day that I was moving things into my storage unit, I showed up to Public Storage at the time of my appointment, was shown the property and my unit, filled out paperwork, and immediately moved in. It was a really quick and easy process. This location is very well kept, well managed, and well operated. I would highly recommend this location and Public Storage in general! read more