AFTER SEVERL YRS I AM LEAVING THANKS TO CUSTOMER SEVICE DEPT. AND MORE NAMELY DEFINITELY DAVID SANDERSON UNLESS YOU HATE YOURSELF YOU WILL NOT APPRECIATE DAVID SANDERSON I sounded like the other people in these reviews my first month too. Thanks to mike solely. Outside of Mike This place is terrible. Mike the mngr is great but he is the only person in the company that can do anything for you.So, you have to catch him to get anything done. My unit has been robbed and as well customer service is unable to do anything except take a payment and even then they cant take payments in certain circumstances. Ive been there for several yrs. Mike has single handedly kept my buis. However I haven't been able to reach him to make a payment and he seems to be the only one who can manually process a payment customer service will not do anything to straighten out issues with your account so unless you catch the actual manager on location your account get worse and worse customer service is absolutely useless in resolving any issue except taking a payment. After several yrs and a robbery . Mr joyce is just no longer enough to keep me at storage choice despite robberies and late fees because only mike knows how to use the credit card machine. By the way not only was customer service rude but the employees seem to have a sense of enjoyment in do nothing and being capable of nothing. If your unit gets robbed they think its funny. If you try to make a payment and cant reach the one man in the entire company that can process your payment they take delight in you frustration. If you rent a unit here be prepared to feel taken advantage of and in some sense like a victim and indeed you may be be a victim of robbery as I was with no resolve. despite the gates, codes and cameras. If you ignore this warning and make the mistake of renting here. GET INSURANCE IM SORRY MIKE YOU ARE AWESOME BUT THANKS TO ---------------------DAVID SANDERSON--------------------- I CANNOT ETHICALY STAY AT STORAGE CHOICE AFTER SEVERAL YRS I AM CERTAINLY LEAVING STORAGE CHOICE read more

It is horrible the worst experience I've ever had, and I've rented a lot of storages.the manager mike is by far the most unprofessional property overseer I've ever met. 1. He has security camers pointing in the field instead of on the units. Must be so he can see the prairie dogs and learn their wear bouts so come 6 p.m. Quote like CORPRAITE SAYS THEY WANT US OUT OF HERE BY 6 p.m. He can go prairie doggin in the field with his bottle of whiskey that he reeks of daily .....The best part he lets a scrubby man and his poor dog live in a unit who presents him self to be security This man also takes showers in the lobby restroom. After learning my units had been broke in to and he was the master mind of many break ins. I confronted mike with confidence that he would do the right thing being the on site property manager of this brand new 3 million dollar building that he brags so hilly about that he would take proper action the evidence it was solid the guy was busted. Well mike goes and tells the guy basically warning him that I had something on him 2 days later I was pulling up in the front of the building and see this vagrant, So I go inside to ask mike if he has told him anything about me showing him the evidence mike says no he has not. less than one min later vagrant comes in the office to try to start a fight with me taking off his shirt and using profanity towards me and the only thing mike does is tell me to leave when there is crazed looking man trying to kill me. And no he never told any of the appropriate people about the edvince I had .So I would not refer this place to anyone ever food for thought there has been 27 break ins and no one caught by reading this who do u think was getting a his cut off the belongings of the ppl that put trust in this facility !!!!!!! read more

BEST STORAGE in NORTH DALLAS!! New Manager JOE is AWESOME & will give you 5 STARS Service. He's incredibly customer service oriented, kind, compassionate and truly cares about customers satisfaction and needs. He's definitely a far better highly effective manager than the last one C. W. Who is no longer working at the same location - hallelujah! Unfortunately the last manager was there far too long and treated me and I'm sure all the other customers the same way. C. W. Was a company man and never acted like he cared about customers because he was strictly by the book and the human element was not his thing to provide customers who are NOT machines or statistics. Thank God for JOE and Jason who will Expertly Cater to your precise needs, dates to move in and out as well as Answer all your questions and resolve every issue that may come up! Thank you Joe for restoring my faith in STORAGE PLUS in Carrollton. It's a joy and an honor to do business with you Sir. This facility is very clean, has huge elevators to accommodate two dollies fully packed with your moving boxes and it has a very clean bathroom as well. They also have a great supply of any boxes. Tape. Blankets all at reasonable prices if you forget anything. Let this be your go to place to store your stuff safely and securely including even big cars, boats and large items in ground-floor units. Thanks storage choice - I enjoy doing business with you for over five years. Much appreciated - MS. Fisher. read more

I just finished renting a storage space here at Storage Choice - Carrollton, TEXAS & it was a "GREAT" experience!!! I wasn't exactly sure just which size storage space I would need, but the manager, Joe Huff helped me in every way possible! He helped me decide on the "perfect" 10' x 10' space to store my belongings, which I don't have room for in my new place! He answered every question I had & explained how the entire process worked, helped me fill out all paperwork, & even gave me a "Great" first month's discount of half off! He went out of his way to find me the best storage space to match my needs & also the best price too!!! He was totally "professional" but at the same time he was just as " down to earth" & friendly as anyone could be!!! He even cared enough to ask me where I was from, my last job & we even shared similar experiences regarding girlfriends & children, etc.!!! It was a "VERY ENJOYABLE" & STRESS FREE" RENTING EXPERIENCE!!! JOE WAS "GREAT" & MADE THE STORAGE RENTAL PROCESS FUN & EASY!!! I HIGHLY RECOMMEND THIS STORAGE FACILITY & PERSONALLY GIVE JOE HUFF THE "HIGHEST PRAISE" FOR HELPING ME IN EVERY WAY POSSIBLE THROUGH MY STORAGE SPACE RENTAL PROCESS!!! JOE'S THE "BEST"!!!!!!! I EASILY GIVE STORAGE CHOICE - CARROLLTON, TEXAS "FIVE STARS"!!!! read more

This is truly a 5-star business. They are organized, efficient, exceptionally clean and professional, yet the people are so friendly. I never felt intimidated or put off in any way. Joe and all the folks I have met so far have been so kind, working with me in every way. And most importantly, absolutely everything they advertised came true - move-in price, free lock, truck, access when you need it, everything they listed and then some. That was the only surprise, and it was a good one. They even do more, going above and beyond, what is on their website. I've had so many bad experiences with storage unit companies that mislead the public until you get there and find out the real price. I had become so suspicious and cynical. Joe apparently understands what people go through. He was funny (but never sarcastic) and friendly (but never pushy) and (most importantly) extremely patient with all my questions and the long time it took me to decide as I compared all the surrounding companies. Storage Choice in Carrollton offered more in every category, from price to amenities for business and personal needs, than any other company. Well, the bottom line is that I am so glad I ended up at here. read more

This is a great place! They have some of the best pricing in town. The property manager made my experience so easy. I found out I was getting a new job and had one week to move out of my apartment to Houston. I had called another company to rent a unit and they lost all my information 2 times, and then gave me the wrong address to which storage location I was going to it was a big mess. I was able to call Mike the manager in two minutes had a price and was on my way to his store to sign the paper work. I was in and out of there in 15 minutes and even had time to look at the unit. After looking at the unit I decided I wanted a larger unit Mike had all the paper work and pricing with him. He was able to take me to the next larger unit tell me the pricing and didn't even have to go back to the office. Everything was very organized which is very important to me. My billing didn't start tell Saturday when I wanted to move in. When I showed up Saturday with the movers all codes worked and everything went perfect. I was very impressed how clean and easy it was to get my stuff moved in. They also had moving carts for me to use which helped my move go even faster. read more

Prospective tenants should be aware that this business allows people to register online and acquire an entry code into their building without showing up in person and presenting identification documents to Storage Choice personnel. This policy resulted in a recent break-in at their facility when burglars arrived in late November and spent 5 hours over Sunday night breaking into three storage units and carrying off people's belongings. The Carrollton TX Police took a police report on this incident. Apart from the potential loss of property, this is a dangerous situation during a time when there are concerns about terrorism. Any thief could steal a legitimate person's wallet and use their ID and credit card to open an account and obtain an entry code online, then enter the building to plant any sort of weaponry, thus putting other tenants' safety and their property at risk. Until this business changes its policies concerning people acquiring entry codes to enter the building without personally appearing and presenting identification, it is recommended that prospective tenants use extreme caution when doing business here.. read more

The facility is clean and well kept. I felt safe putting my things there because the facility has security cameras and lights. Additionally, Mike, the manager, lives on-site. The facility is gated too, but as a tenant, you get 24-hour access using a gate code you pick during move in. The move in process was quick and easy. The paper work took only 15 minutes and Mike had all the paper work ready to sign. He explained all the information you as a tenant would want to know (insurance, late fees, move out procedure) and skipped over the unnecessary. He is a very honest and friendly person and I really enjoyed the customer service. He even extended me the courtesy of using his truck on a day he wasn't there. Great value for storing my things in a safe and secure place. We all know moving can be stressful and sometimes chaotic, but Mike made my experience painless with his excellent customer service and honesty. I recommend Mike and this Storage Choice facility to anyone hoping to find peace of mind while storing their things. read more

If you have inquired about storage units in DFW you know that no matter what the ad says you will be paying much more due to required insurance, filing and admin. fees and force you to purchase their lock which is ridiculously high. Joe was very friendly and though they did not have the size unit we needed he gave us a larger unit at a great discount and said that he would allow us to move should a unit the size /price we needed come available. He even told us that we could use their moving truck for free (deposit, license and proof of insurance plus replacing the fuel you use) which is extremely fair. We ended up not needing it but the fact it was an option was incredible. The building and the grounds are new, clean and secure. Whether your unit is inside or out everything is well taken care of and in top condition. Take my advice and dont bother wasting your time going anywhere else. Ask for Joe read more

This was such a surprise to visit Dallas and after a planned 3 day visit , that turned into a two week stay, I looked for storage facilities that had climate controlled units. The first call was to this facility and , I did look at others as WELL .When I arrived the traffic was minimal in the area . So was safe to come and go. Very quiet and secure property. I stopped in and was just going to look , but the personal are professional and assessed my concerns . A move from the Virgin Islands was considered and they chose a 10x30 unit , climate controlled , and it had two doors a it each end with a light inside. Perfect. It was on the 1st floor just inside the doors with cars to be able to move in and out so easy. Couldn't ask for a more quick service and piece of mind they gave as a result of thier help that afternoon. Moving to DALLAS AND ALREADY FEEL AS IF I AM HOME !!!!!!! read more

New, very clean, management is super nice and helpful, great gate, 24 hour access, very reasonable rates, feels safe and secure. Two minor things: it's a little warm in the climate controlled area compared to other places I have rented, and there is an evil cart lurking in the back that is left behind by everyone else because they probably figured it out - it has these weird center wheels that throw the balance off completely and we hate using it as everything always falls off. If that cart would take a permanent vacation and more good carts were added, and the temperature a tad cooler (hopefully in winter it will be a bit better), this storage facility, which is already pretty darn good and probably the best in the west, would be knock down unbelievable! read more

Storage space. The final frontier. You might think it is just a place to put things that you don't have room for otherwise. While there is truth in that, we all really want an extension to our homes -- especially as it relates to security and trust. This is where a place like Storage Choice in Carrollton wins every time. Not only is the location central to the greater North Dallas area, but the value blows away all others for miles around. Plus, the feeling of storing my important belongings with a clean and secure business provides me with trust and peace of mind. Staff members -- like Joe -- are super helpful and will take the time needed to explain the best size unit for your storage plan. read more

This is about storage choice and the quality that they provide for the price they charge. Their professionalism and understanding your needs is exemplary. How they keep all these storage units so clean I have no idea but they are bug free mice free rat free even the ones you drive up to that have access to the outside are very clean. Anytime anybody ask me where I store my belongings I happily tell them storage choice is the only place I'll ever store anything ever. By far the cleanest place I've ever stored my things ever, if you happen to store your things in the Carrollton facility you got to talk to CW he's the Man. Paul Durand Durand The HandyMan 972-415-9558 read more

I recently rented a storage unit with Storage Choice. While doing this -- all online, and very simple -- I was thinking how customer-centric their process and communication was. Once my first visit was made, my positive feelings were completely confirmed: they are personable, they listened, they wanted to make sure I had a good experience -- no surprises, everything was just as I expected. As it turns out, they are a family-owned organization that sees the connection between making things easy for the customer and meeting that particular customer's needs is the best path to success. (And I confirm another reviewer's comments about cleanliness -- another real plus!) read more

It was super easy to rent space at Storage Choice. The employees here were very helpful, and took time to show me several units so I could get an idea of the size I needed. I wound up renting two units, and the price was comparable to other locations. The building is clean and climate controlled, and feels very secure. There is 24 hour access too, and we did take advantage of this to drop off some stuff at 1:00 am! We had no difficulty getting in, and I love that there is an onsite manager living at the location. Mike, the manager, is very friendly and I've always seen him with a smile and a friendly "hello" every time we've stopped in. read more

I am very pleased that i chose Storage Choice to store some of my items when i recently moved into a smaller apartment. The manager, Mike, was very friendly and helpful! I received 50% off of my first month, a free lock for my storage unit and the ability to use their moving truck for 4 hours any time in the 2 weeks after renting my unit. I haven't seen a deal this good at any other storage place in town! The location is convenient and the unit is easily accessible 24/7. All of the staff at Storage Choice seem to really enjoy working there and this says a lot about the company I could not be happier! read more

I have only worked with a few storage companies but this one is my #1 choice. Mike was so friendly to my husband and I in a very busy time for us. He was always available and took time to show me around the property so that I would feel comfortable. The property is clean, well lit and maintained. We have an interior unit with climate control and I am so glad we went with it. I feel confident my belongings are safe and will stay in good condition. They also have a service that allows tenants to rent their moving truck (the first time is FREE). I highly recommend this storage company! read more

My wife and I are moving from our 5 bedroom house to a 2 bedroom apartment. Suffice it to say, we needed storage in a bad way. Like always, I did my research and my wife, 5 month old baby daughter, and I checked out our top 3 choices. Of the three, we chose Storage Choice because of the clean, securely gated facility, the affordable price, and Mike is an excellent manager. He made us feel very comfortable and made the process as quick and easy as possible - which was especially important with our baby. If you have a need for storage, I happily recommend Storage Choice. read more

My husband and I have been customers of Storage Choice Carrollton for a few months now. When choosing a storage I wanted one that was close to my job, so I could drop in and get things without it being a total hassle. Then I found out that the company I work for also does business with Storage Choice Carrollton!The gentlemen that helped me was extremely polite, and helpful. I like the 24/7 access because usually my husband and I go to the storage at random times. The facility is clean and well lit. I feel completely comfortable there even in the evening hours! read more