So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

Moving after divorce and I had so much anxiety. Dyamon and her team managed multiple calls and were…read moreso patient with me. The team of three men that came to help were very friendly and hard working. They worked so efficiently and were very professional. I am so grateful I choose Firehouse Movers. The quote scared me at first. I have not had to pay for a move in the last 13 years. The team worked hard and were worth every penny. These movers are professionals for sure! If you want your items moved without issues. This is the way to go! I prayed over this move. I prayed and God delivered!

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

McKenna has been my go-to girl at this unit. She gets things done quickly, and always makes herself…read moreavailable. My key got jammed in my lock one day and I had to leave it hanging, she called me before I had the chance to call to tell me she got it out for me and has it up front. If she's not the manager here, she should be. The location is clean and feels safe when you're there alone. I transferred here from another location and am so surprised at how well run it is in Frisco. I highly recommend it here!

They will start you at a reasonable price, then Jack it up 15-20% every year. They advertise a 12 x…read more30 unit for $377/month, but have just notified me that my rent has been raised to $677/ month. A massive scam.

Great experience. No issues, safe and friendly. Would definitely come back in the futureread more

Very quick response about any question. Helpful and cooperative. Aal are good to accommodate and…read morevery friendly.

I've been renting here for a few months now and have had a great experience. Kelly is…read moreawesome--super friendly, helpful, and always willing to answer questions. She makes everything easy and stress-free. The place is clean and feels secure, and customer service has been consistently great. Definitely recommend this location!

Kelly is great! But the rent/prices at this location are horrible. In 9 months, they've increased…read moremy rent by $120. Also, my unit barely has any light inside, and the door won't stay open. I just moved to an upstairs unit because I'm dealing with a serious medical condition and cannot move to another location right now. As soon as I can, I will change to a new storage facility.

Reserved my spot online. Stopped by and Vicky greeted me when i went into the office to pick up my…read morelock. What a lovely surprise when she drove me back to the unit and showed me the lock was already in a bag ready to go for me at the unit. Perfect experience. Also saved $$ on my current unit.

Vickie has gone above her managers position. She is also…read morevery friendly. Very knowledgeable of the storage facility and able to assist in choosing the right unit. The place is clean and secure.

Very nice facility, no pests which can be a problem in Texas. Super convenient hours since it is…read moreopen until 10pm. This was my first experience with LifeStorage/Extra Space Storage and I highly recommend.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 8747 Stockard Dr is no exception. Our Frisco storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Lebanon Rd and Preston Rd, we're trusted by neighbors in Deerfield, Smith Estates, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Rented there for 2 years... what we thought would go well, ended up disappointing…read more Within the last year our rent surpassed an increase of over 33%!!!! That's crazy! Also with them saying how well they spray and prevent rodents. Our bins and boxes were covered in rodent droppings!!! We were in building 'O' and there is crazy evidence on the top of their 'metal rafters' above their wire grid ceiling it is COVERED!!! So gross! Now we have to throw out a lot of stuff! BE AWARE!! When asking to negotiate the increase so much, employee said she has no power to do that!!

The process was so easy, the customer service was outstanding. I rented a medium storage unit…read more The unit was clean, easily accessible, and conveniently located.

We rented 2 storage rooms here. One for 2 years and a second one for 3 years. The positive is that…read moreit is very clean. And seems very secure with gated entry and cameras inside every hallway. The reason got that 3 star is that they increased our rent every few months. It got to the point where rent was more expensive than my first mortgage! If you need very short term storage, this place is fine because they give you a cheap teaser rent rate to start. Then they start jacking up the price every chance they get! I just think there are less expensive better value storage places with the same level of security and cleanliness. We left when they gave us yet another price increase notice!

CLEAN, secure, and great customer service! Loved that they have music playing in the hallways! They…read moreeven provide you with a dolly to use. Never had a problem here! My husband just closed his account here yesterday and it was simple to do without any hidden costs. Thank you!