Poor customer service issue with Greenfill Lone Star Self Storage LLC in Aubrey …read more Never do business with Greenfill Lone Star Self Storage LLC, Terrable customer service and very rude employees. I scheduled a pickup for 2 PM on a Friday. I arrived at around 1:50 and the front door was locked. I knocked on the front door and no one came after about 5 minutes I figured I would log onto the app and start the pickup process through the app thinking someone would be in the office at 2 PM since that was my appointment time. After I uploaded my DL, I got a message on the app to call U-Haul because the app could not check me in. I called the number provided to me in the message on the app and the customer service rep asked me why I was calling. I told her I was at Greenfill Lone Star Self Storage LLC to pick up the trailer but the front door was locked and I was told through the app to call this number after I uploaded my ID. She was very nice and said that she would see if she could see why no one was there since it was now 2:10 PM. At about 2:15 I could see through the window someone walking in the back door and the customer service rep at U-Haul told me she found someone to help me in the office and they would be right there. The lady opens the door and immediately tells me I did not have to call U-haul that I should have call the number on the door, never saying I'm sorry she was late, no remorse at all for making me wait. I told her that my appointment was for 2 PM it was now 2:15 and now I will probably be late to my appointment. The second employee told me that I had better cut the attitude that she has the right to refuse business anyone she want to, I said, you are late and have an bad attitude that I called U-haul, but I am the customer and should not have to call anyone, you should have been in the office at 2, I said just get me my trailer so I can get out of here. She told the older lady she was not going to give me the trailer and told me to leave. Do not do business with this company, they are rude, do not appreciate their customers and even when they are in the wrong will gas light you trying to turn it around that I was the issue. This place is very dirty and they park the trailers in a overgrown field. All I can say is stay away and go to another place.

Teresa was incredibly helpful and quick with all the information I needed to get a storage unit. I…read morereserved a unit before showing up and the rest was a breeze! Thanks Teresa!

Clean newly refurbished deniable and secure. Very satisfied. I have used them for several years and…read morehaven't had any problems that a phone call to management didn't take care of.

My husband and I needed a storage fast ,and hannah is the sweetest my bank account was compromised…read moreour first month being here and hannah was patient with us I'll refer as many people as I can because I love this place and employees.it always clean and calm.thank y'all so much

All of the photos in the advertisement are completely false. They do not provide any on sight…read moreservices. They mere have a video kiosk to speak with a customer servicr representative. The quality of services have grossly deteriorated over the past 10 years. The Mayhill Gate is never operating anymore. The building doors no longer have secure keypad access, there are motion sensors now. The floors throughout the buildings are covered with rodent feces. And the prices keep rising, right now my rate has increased 50% since I first started. I do not recommend this storage facility. If you do decide to rent a unit, please do not let family members with fragile health, very young, or very old visit with you. The amount of rodent feces could be very dangerous if the feces becomes infected with the hantavirus, take a broom, dust pan, waste bag, and mask with you when you go there, so that you can clear a path to your storage unit and sweep out your unit every time. ​

Like many others, I received a notice that my monthly dues are increasing by 80% after two months!…read more Buyer beware - having to move my furniture again as I won't be doing business with GoStoreIt anymore!

Went by yesterday black male said gas propane was close at 6pm. Looked at business hours are 7-7.read more

Had a hitch installed and was very pleased with the timelines and quality of the work.read more

This place is horrible!! It started out that I cannot use the online service to pay my bill, so…read morethen I gave them my debit card automatically debited from my account every single month there was an issue. They raise the rent didn't inform me. When I finally got tired of the dealing with customer no service. I want to get all my stuff out of storage found it to be extremely filthy, smell like a dead animal and mouse pee and poop on everything! I was in raged. Whatever you do do not use this storage place!

They are nice friendly, secure and the systems work for me. It is older and picked one that did…read morenot have open holes for rodents best I could. Everything has stayed dry. I packed things in plastic containers etc. knowing outdoor storage means bugs. I have not seen a single rodent or bug in my unit or things after a year. This place is in I35E construction zone and part of it will be torn down so ask about how long your unit will remain and access.

Will change your lock behind your back after you get your stuff settled!!! That's insane to me do…read morenot recommend this place for storage at all!!

I was so pleased when I found this place. convenient location, friendly, easy signing up, and the…read morespace was very clean. I paid through April, 4 months, and in March I am notified that my rate doubled, literally doubled. Now I am paying MORE than the one I moved from and it was THREE times the size. YES, I was told that rates could increase but it would be minimal if any. My sole purpose for moving storage units was to save money and it was not an easy move. this is devastating and there is nothing I can do but go through that move again, I am not a young person. So shame on you Extra Space Storage for the bait and switch and taking advantage of old ladies.

These folks offer affordable month-to-month storage with no nonsense and good old-fashioned…read morecustomer service. They keep a close eye on their units, return calls promptly, and don't play any games with you financially. After a series of unhappy experiences with various companies during my move from out-of-state, the Right Space Storage crew have been my one great customer service experience. Excellent job and thank you!!

From the owner: SecurCare Self Storage offers convenient and affordable self storage units in Denton. If you're…read morelooking for climate controlled storage units, you will find a home with us. We make self storage easy with extended gate hours, well-lit grounds and secure facilities. Store with SecurCare Self Storage and see why our units are the ideal place for all your storage needs. Come visit us at 3919 E. McKinney St. SecurCare Self Storage is an NSA Storage brand and facility.