Poor customer service issue with Greenfill Lone Star Self Storage LLC in Aubrey …read more Never do business with Greenfill Lone Star Self Storage LLC, Terrable customer service and very rude employees. I scheduled a pickup for 2 PM on a Friday. I arrived at around 1:50 and the front door was locked. I knocked on the front door and no one came after about 5 minutes I figured I would log onto the app and start the pickup process through the app thinking someone would be in the office at 2 PM since that was my appointment time. After I uploaded my DL, I got a message on the app to call U-Haul because the app could not check me in. I called the number provided to me in the message on the app and the customer service rep asked me why I was calling. I told her I was at Greenfill Lone Star Self Storage LLC to pick up the trailer but the front door was locked and I was told through the app to call this number after I uploaded my ID. She was very nice and said that she would see if she could see why no one was there since it was now 2:10 PM. At about 2:15 I could see through the window someone walking in the back door and the customer service rep at U-Haul told me she found someone to help me in the office and they would be right there. The lady opens the door and immediately tells me I did not have to call U-haul that I should have call the number on the door, never saying I'm sorry she was late, no remorse at all for making me wait. I told her that my appointment was for 2 PM it was now 2:15 and now I will probably be late to my appointment. The second employee told me that I had better cut the attitude that she has the right to refuse business anyone she want to, I said, you are late and have an bad attitude that I called U-haul, but I am the customer and should not have to call anyone, you should have been in the office at 2, I said just get me my trailer so I can get out of here. She told the older lady she was not going to give me the trailer and told me to leave. Do not do business with this company, they are rude, do not appreciate their customers and even when they are in the wrong will gas light you trying to turn it around that I was the issue. This place is very dirty and they park the trailers in a overgrown field. All I can say is stay away and go to another place.

Teresa was incredibly helpful and quick with all the information I needed to get a storage unit. I…read morereserved a unit before showing up and the rest was a breeze! Thanks Teresa!

Great place! The staff (Lauren particularly) is very professional, helpful and responsive. They…read moreoffer the use of their truck for a day at no cost which is so helpful. She made a point to come outside and check on me, cold bottle of water in hand. I have passed this location for years and appreciate the humor and inspiration in their sign, which is changed regularly. I have meant to stop to tell them that even if I never rented. Running the business right! Yes, I would highly recommend here.

The staff is nice and I'm not sure the young lady who helped me when I went but I like that she…read moreremembered me! It makes a customer feel good to be remembered. Moving is never a great task but if u needing a storage this is the spot! They even offer a truck with the moves so it made it even better! I recommend this spot!

I came by 2 months ago and met Sevi! She showed me a few units and I picked one and signed up!…read more Today I finally was able to move my parents stuff from their house into my unit and it went well! Very clean and looking forward for coming back!

Clean, quick, affordable, location is perfect, secure. Staff is good. Great place! Have had no…read moreissues to date.

SCAM ALERT!!!! SECURITY ISSUES!!! 1. When I signed up, I…read morewas drawn in by their internet special, paying $153/month as of October 2024. Since then, my rate has changed three times in less than a year -- first to $233/month in November 2024, and now to $297/month as of August 2025. 2. Unauthorized Access and Property Damage At one point, contractors entered my unit without any notification or consent. They tore down the back wall of the unit, entered my space pushed every item to the front of my unit, and rebuilt the wall, leaving dried grout and debris scattered across my belongings. I didn't find this out until I walked in my unit noticing everything had been moved. When I reported this to the office, I was told it was "impossible" anyone accessed my unit -- until the contractor, still on site, confirmed exactly what happened. The office had no clue what the contractor was even doing. It took me seven months, 42 phone calls, and constant follow-ups before this issue was finally addressed. The delay and lack of accountability were unacceptable. Their plan was clearly to make it impossible to reach anyone and then hope I give up. 3. Recurring Flooding & Lack of Transparency My unit has flooded multiple times, especially during heavy rain. Yet unless customers pay for additional flood insurance, the facility offers no assistance or responsibility -- even though it's clearly a known and recurring issue. Renting out units that repeatedly flood, without warning tenants or addressing the drainage problem, is highly negligent. Extra Space has demonstrated a pattern of disregard for customer safety, property security, and constant price increases. UPDATE!!! The Grapevine location's manger GUS just informed me that they are kicking me out for being mean to him. No cussing or threats, just calling him out for all the issues. His energy was exactly like mine. When he called, he was thrilled to be delivering this message and even let it slip that he had seen this review. Gus loved having that power. He also greatly exaggerated our previous conversation and even admitted to lying when changeling him. ES upper management has failed their customers by giving managers like GUS, power to kick customers out with zero follow up! The lesson here is, don't hurt Gus's feelings and don't discuss all of Extra spaces issues in reviews or they will just kick you out. I mean, it is their business, so they can do this, but I can also warn you not to do business with them or all of this will happen to you!

Fast and friendly service Very clean facilities…read more Fair pricing Will likely be a long term customer

Has been a positive experience all around. Spaces for smaller and larger vehicles and plenty of…read moreroom to maneuver at a very reasonable price. Managers have always been helpful and courteous. Thank you Affordable for good business practices and competence. Just a side note. The review that was left with 1 star mentioning losing everything in the fridge due to a power loss. The agreement contract signed is very clear that nothing is to be left in the unit and that the 20a power supplied is for lights and charging batteries NOT for keeping the refrigerator cold. I am sorry but when you "STORE" an RV, that means it is not in use and food should have been removed. I just went through losing power in my home due to a storm. The food I lost was my responsiblity and no one else's. Don't expect compensation for being an irresponsible RV owner.

We used this facility twice over the past 2 months. Once the electricity that we hooked up to went…read moreout and everything in our fridge sat in 105 degree weather for 7 days! You can just imagine the mess and smell we had to deal with. They refused any compensation. The second time our RV along with 6 others were broken into and they stole almost everything that wasn't nailed down. Even though they advertise as a 24/7 secure facility they took zero responsibility and offered no compensation. Horrible customer service. Will never use again

I have had a storage unit with these people for 10 years or more. I have multiple units. I wanted…read moreto consolidate my units and I reserved a bigger unit in the system with the lady front desk. The next day I come in to get put stuff in the unit and " the system" sold our reserved unit to someone else and there was a lock on it. We are furious. Literally the next day sold our unit that was already reserved for us. Wow! Just wow. It's a computer error. Welp! Looks like we should take ALL of our units elsewhere.

I have to say, I prefer this storage unit over Uhauls. I store my motorcycle here daily. Safer then…read moreparking it on the road. Pros: Student discount Competitive prices Many options on unit size Excellent customer service Located right off the square Convenient hours of operation Cons: I can't think of any. Seriously. Would I recommend this place? Definitely.

Clean newly refurbished deniable and secure. Very satisfied. I have used them for several years and…read morehaven't had any problems that a phone call to management didn't take care of.

My husband and I needed a storage fast ,and hannah is the sweetest my bank account was compromised…read moreour first month being here and hannah was patient with us I'll refer as many people as I can because I love this place and employees.it always clean and calm.thank y'all so much

I have been a customer with 1173 storage for about 4 or so years now, and I love this facility!…read moreLinda is great to work with, she is responsive and always available to help where needed! The units are clean and the property is clean and well maintained. Definitely recommend!