Poor customer service issue with Greenfill Lone Star Self Storage LLC in Aubrey …read more Never do business with Greenfill Lone Star Self Storage LLC, Terrable customer service and very rude employees. I scheduled a pickup for 2 PM on a Friday. I arrived at around 1:50 and the front door was locked. I knocked on the front door and no one came after about 5 minutes I figured I would log onto the app and start the pickup process through the app thinking someone would be in the office at 2 PM since that was my appointment time. After I uploaded my DL, I got a message on the app to call U-Haul because the app could not check me in. I called the number provided to me in the message on the app and the customer service rep asked me why I was calling. I told her I was at Greenfill Lone Star Self Storage LLC to pick up the trailer but the front door was locked and I was told through the app to call this number after I uploaded my ID. She was very nice and said that she would see if she could see why no one was there since it was now 2:10 PM. At about 2:15 I could see through the window someone walking in the back door and the customer service rep at U-Haul told me she found someone to help me in the office and they would be right there. The lady opens the door and immediately tells me I did not have to call U-haul that I should have call the number on the door, never saying I'm sorry she was late, no remorse at all for making me wait. I told her that my appointment was for 2 PM it was now 2:15 and now I will probably be late to my appointment. The second employee told me that I had better cut the attitude that she has the right to refuse business anyone she want to, I said, you are late and have an bad attitude that I called U-haul, but I am the customer and should not have to call anyone, you should have been in the office at 2, I said just get me my trailer so I can get out of here. She told the older lady she was not going to give me the trailer and told me to leave. Do not do business with this company, they are rude, do not appreciate their customers and even when they are in the wrong will gas light you trying to turn it around that I was the issue. This place is very dirty and they park the trailers in a overgrown field. All I can say is stay away and go to another place.

Teresa was incredibly helpful and quick with all the information I needed to get a storage unit. I…read morereserved a unit before showing up and the rest was a breeze! Thanks Teresa!

I am pleased with RecNation. I have been with them 16 months. Ease of access and safety were my top…read morepriority and they have exceeded those expectations. Thanks.​

Very helpful and quick to answer any questions I had also very polite! Sent email about other…read morestorage options and were quick to solve those problem.

I think this is a great clean facility. I had my stuff at a Mom and Pop shop and they do not care…read morefor their facilities. Nick was nice and professional and You can tell he takes pride in what he does.

Will change your lock behind your back after you get your stuff settled!!! That's insane to me do…read morenot recommend this place for storage at all!!

Clean newly refurbished deniable and secure. Very satisfied. I have used them for several years and…read morehaven't had any problems that a phone call to management didn't take care of.

My husband and I needed a storage fast ,and hannah is the sweetest my bank account was compromised…read moreour first month being here and hannah was patient with us I'll refer as many people as I can because I love this place and employees.it always clean and calm.thank y'all so much

Great service and very clean. Would recommend to anyone who wants is looking for good service and…read morein and out access

Mike from Storage Depot was fantastic. We decided to have our daughter packed up from the dorm and…read morehave a moving company put her belongings into storage when the semester was over. Mike was great at reserving an indoor climate control unit and made himself available so she could come in and sign her first contract. I was able to coordinate the storage reservation and move in from Southern California with ease, This is second year we have used Storage Depot and highly recommend them to anyone needing storage!!!

This place is horrible!! It started out that I cannot use the online service to pay my bill, so…read morethen I gave them my debit card automatically debited from my account every single month there was an issue. They raise the rent didn't inform me. When I finally got tired of the dealing with customer no service. I want to get all my stuff out of storage found it to be extremely filthy, smell like a dead animal and mouse pee and poop on everything! I was in raged. Whatever you do do not use this storage place!

They are nice friendly, secure and the systems work for me. It is older and picked one that did…read morenot have open holes for rodents best I could. Everything has stayed dry. I packed things in plastic containers etc. knowing outdoor storage means bugs. I have not seen a single rodent or bug in my unit or things after a year. This place is in I35E construction zone and part of it will be torn down so ask about how long your unit will remain and access.

Went by yesterday black male said gas propane was close at 6pm. Looked at business hours are 7-7.read more

Had a hitch installed and was very pleased with the timelines and quality of the work.read more