The assistant manager/Sherry doesn't have good customer service and she doesn't know how to speak…read moreto customers in a good manner and I experienced that tonight around 11:00 pm when I put my gate code in and entered the property went to my unit and found that I had been over locked sometime earlier today 4/4/2026 and I paid my bill in full online on 4/3/2025 my space shouldn't have been overlooked. So I went to the office and rang the door bell no one answered so I rang the bell on the apartment that is attached to the office also no answer then I called and left a message, so then I went to the apartment located at the back of property and I knocked very lightly Assistant manager came to door I ask if she could tell me why I'm overlooked she was very rude when she told me I didn't pay my bill, I then told her that is wrong I paid Friday asked her if she could call the Manager she then told me I would have to take that up with Christina and that she wasn't fucking calling anybody for me, then her dog came running after me like it was going to bite me and I told the dog to get away from my then Sherry told me fuck off mother fucker and to get the fuck away from her door and that she wasn't helping me with shit, so I walked back to my space and got in my car entered my code and left the property sent another text message and an email to the property in Broadway Blvd, Garland Tx.

Christine is really nice and very polite; there's plenty of reminders to keep up with your storage…read more It keeps customers from getting blindsided with late fees or auctions. There's no mysterious fees during the move in and the lock is complimentary. Also access is 24 hours a day with no surprises like codes changing out of nowhere. The cost is a good value because it's rules are pretty basic...just follow them and everything will go smoothly. Not trying to slam the others but it's nothing like "snatch & grab" places like Public Storage or Extra Space Storage with extremely high turnover rates for auctions. Try it...drop my name if you go...

Great service and customer care. Clean storage facility…read more Thanks for all your help Dona!! brandie&brandan

The property and storage itself was fine, but I began renting a small unit in June of 2022 for $73…read more Got a latter in the mail this month saying it goes up to $103. Canceled immediately. 100% a bait and switch. I am looking on their website now, and that same size storage unit is being marketed for $44. Clearly there are way too many games with pricing so I would highly advise to stay away and find another local storage if you plan to be there longer than a month or two.

The staff has always been helpful. Rent has gone up on my unit so I needed a smaller one. Robert…read morefound a smaller unit on the same floor. Now I can get rid of the last of the stuff I don't want to keep. Lorrie keeps the place clean

A very nice facility however a multi level facility that requires access via elevator to access…read moreunits on floors 2-4. Elevators have been out of service on multiple occasions making getting to the unit impossible. Also, only two moving carts are made available for use for a facility with easily more than 150 storage units. We feel there should be at least 6 carts available for use as we have arrived during busy times to no carts being available for extended periods. Staff is generally little to no help.

Lori was great! Explained everything in great detail. The quality, the value was great! When I got…read moreready to move she quickly walked me thru the process, since that location was only maxed three days a week. I was called the same day to see if I had truly vacated the storage unit.

Me and my wife got a storage and was very surprised of how easy and without any hassle it was and…read morethe units are clean and spacious not to mention the property is vary well secured

Very quick response about any question. Helpful and cooperative. Aal are good to accommodate and…read morevery friendly.

Great experience. No issues, safe and friendly. Would definitely come back in the futureread more

I have been at this storage facility for 5 yrs. They are the best. They have 24 hr access. When…read moreit's time to pay I just call and tell her to run my card.

I have had a storage unit here for years, and everything has been good up until recently with the…read morechange of management. Back in the day management turned the lights and electricity on as soon as it got dark outside. Now they turned them on extremely late and people can't do nothing because of no power. I hope they can fix this soon as possible. Other than that, no issues.

This is how Cube Smart rewards "Continued Patronage" ... By raising your rent !! And getting your…read morepossessions STOLEN !! What you'll get from this property is poor service- They'll raise your rent beyond what the advertised "normal" price approx. $101.00 what you'll pay is approx. $128.00. The advertised parking spots are not 40 feet. You'll get your property stolen- check out the crime stats -https://www.garlandtx.gov/gov/lq/safety/police/ucreport.asp. There are tires piled up in the back breeding mosquitos. The security is a sad joke. What you can depend on is incompetent service, raising your rent, stolen property, alcohol and drug use on the property. Cube Smart will only allow positive reviews so this won't be published on their site. They'll sue as their Terms And Conditions suggests or hints. They say, " Refrain from mentioning prices," because it's based on race and other factors. I'm calling DFW CBS 11 to get this on the local news. This outrage needs to be exposed... it's gone on long enough. I'm copying this to Google and Yelp so IT"LL GET POSTED ! This is my opinion as allowed to me by the Constitution Of The United States Of America Update - Cube smart asked for a review but their policies make it clear they could file a law suit for being honest. 10-2017 This is my opinion allowed by the Constitution and I was asked to submit a review or I wouldn't have bothered... but since you asked... New customers get great rates while the loyal long term get their rates raised. They just give the same lame excuse that their keeping up with the competition and offering competitive rates. That translates to .... they offer the highest rates possible and stay higher than their competitors. Security cameras are low res and are useless for theft identification. Parking lots are often full of holes and require you to drive through what only big trucks can go across or you'll bottom out. Look closely before you rent here. Show up after hours and you can party and drink / get drunk with all the locals. Party on dude ! This won't get posted so I'll copy and paste it on Google, Yelp and trip advisor. Nothing much has changed but the staff is tolerable and professional.

Tiffany needs to be retrained. She called and left messages for over a month about late payments…read moreand threats to cut my lock and send my stuff to auction. It took me forever to figure out who they were, due to lack of speaking clearly in their messages. Im in the army and live out of state and use Public Storage that deducts my payments automatically and since I rarely get to check my messages you can imagine how freaked out I was hearing about my lock being cut and unit being auctioned off. When I finally was able to make out the phone number and call, I spoke with Tiffany, the lady who's been leaving messages. The 1st thing I asked was what company was she calling from. Couldn't make out what she said so I told her the situation. She asked my name, I gave it to her and she said she doesnt have anyone with that name. She then asked me for my unit number. I gave it to her and she said it belonged to someone else. So then I ASKED her to look up the phone number she's been calling. Turned out it was a wrong number and a different storage company. I told her the situation about me freaking out and gave her examples on how she could avoid this issue in the future. First off.. speak clearly and slowly when you leave a message. Second.. say who it is you're calling for. And when someone calls for an issue like this and explains how your messages worried the "F" out of them.. you just apologize for the mistake. Tiffany chose to explain how she doesnt use names in her phone calls to customers and rudely explained to me how the payments work and told me it was the customer who gave her the wrong number and rudley ended the call. Why would I care about your payment rules? I'm not your customer jacka$$. Whatever error or issues you have between you and your customer is your issue but when you get someone else involved and cause them grief, the least you can do is sympathize and apologize. Is it really that hard?

I reached out to Extra Space Storage over a month ago when I knew I was going to need to move. From…read morethe first time I spoke with Lisa I was impressed with how great the customer service is. I reached out too early to lease a unit, but she still went over rates, policies and other information I'd need to know before scheduling a day to call me when it was closer to my actual move. She stayed on top of her communication with me (even when I was difficult to get a hold of) and we were able to get everything taken care of so I could lock in an awesome rate on a great sized unit. Lisa really is the nicest person and so incredibly helpful. I truly appreciate her bc I was all over the place when I first called, and she got me setup and ready to go with no problems. We just moved in to our unit today, but I have high hopes that everything will go well during the time we will be using the storage.

I booked this storage unit online. The prices were much better than similar units at other…read morelocations and the online rental process was very quick and simple. They left the lock in the unit so I was able to go whenever I had time to collect the lock and lock up the unit. The day we were moving stuff into our unit, Lisa came and introduced herself to us and let us know she was available if we needed anything, and also let us know about the app to open the gate from my phone which is way more convenient. I've never had a manager of a storage unit come out of the office to introduce themselves, and I really appreciated it!

Between the price increase and the fact that no one ever seems to working on site and no one ever…read moreanswers the phone, this place has been absolutely terrible. They claim to be open yet when you drive up there no one is on site and no one is answering their phones and it's impossible to reach customer service of any kind. They currently have my keys to my unit and I need to get into my unit today and no one is here to let me in to give me my keys or to even answer a phone. I am here at 11:45am on a Saturday. There have been a significant number of times where I've needed someone in the office and I've driven up here just to be in the same situation with no assistance whatsoever.

Not happy at all in the crazy increase in rent. I rent a 10 x 15 unit. When I first rented, it…read morewas $188/month. Three months later the price increased to $270/month. Now I'm paying $316/month. I've never been late or caused issues. That's a 76% increase in two years. What makes me the most upset? A similar unit is renting for $86/month right now.

The RV park has just opened in Aug 2022 and very close to my RV storage so I went in and check on…read morethe storage price and it was competitive compared to other in the area but because they includes amminities such as free icebag, RV wash/dump/air for tires stall that my current storage did not have them so I decided to move in. Jen was very attentive and friendly. She answered all my questions and very professionally. The RV place is clean and organized. I would recommend this place for your RV storage need!!

From the owner: Carefree Covered RV Storage specializes in covered and enclosed RV storage in Wylie, Texas,…read moreproviding secure storage solutions for motorhomes, travel trailers, boats, and trailers. Our facility offers both covered RV parking and fully enclosed RV storage units, allowing customers to choose the level of protection that best fits their vehicle. Facility features include: • Covered RV storage with electrical outlets • Fully enclosed RV and boat storage units with lighting and electrical outlets • Extra-wide drive aisles for large motorhomes • Secure gated keypad entry • Security camera monitoring • Free RV wash station • RV dump station and water station • Air and vacuum station • Free tenant ice • On-site manager • Tenant dog park • Free property-wide Wi-Fi We proudly serve RV owners in Wylie, Allen, Murphy, Sachse, Parker, and surrounding Collin County communities.