Excellent service and value. I was able to rent a space over the phone and the rep was very nice and helpful. Highly recommended!

Between the price increase and the fact that no one ever seems to working on site and no one ever answers the phone, this place has been absolutely terrible. They claim to be open yet when you drive up there no one is on site and no one is answering their phones and it's impossible to reach customer service of any kind. They currently have my keys to my unit and I need to get into my unit today and no one is here to let me in to give me my keys or to even answer a phone. I am here at 11:45am on a Saturday. There have been a significant number of times where I've needed someone in the office and I've driven up here just to be in the same situation with no assistance whatsoever. read more

Not happy at all in the crazy increase in rent. I rent a 10 x 15 unit. When I first rented, it was $188/month. Three months later the price increased to $270/month. Now I'm paying $316/month. I've never been late or caused issues. That's a 76% increase in two years. What makes me the most upset? A similar unit is renting for $86/month right now. read more

Miss Laurie is so so great! super helpful and we enjoyed our experience bc she made it so easy and took great care of us!! we def picked the right spot!!! read more

Laurie was amazing she deserves a raise and bonus!!!!! Would recommend hands down.She rolled out the red carpet on us completely!!

Lorrie was amazing helping move to a different unit. She made the whole process easy and pleasant! If it wasn't for her, the outcome would have been different. read more

My son rented a unit this morning - paid and signed up. And today was move-in. We loaded all the furniture and went to the storage around 6:30pm. The unit was LOCKED with a padlock. I called but there was no one to help. Called the 800 number and got a live person who couldn't do what was expected of a live person. Transferred me to Executive Support where I left a message but at this point I knew no one will return the call. I plan to escalate this as far as it goes because due to the incompetence, we had nowhere to put the items intended for storage and incurred the additional cost of staying in Dallas another night. I am told there is NO Emergency Contact for this location and if there is an emergency then the police and fire departments will need to handle it. read more

Public Storage - The wretched padlock that someone forgot to take off after collecting payment for the unit and establishing a move-in date. - Self Storage Near Me - Garland, Texas

Judy help me with elevator issue & helped me in person switch to the new payment method. Always willing to help....Best property manager ever. read more

Customer service was great! And deserves a 5 stars!!! The facility even though is a drive in with secured doors. Nice to be able to load or unload cars or trucks without sun beating down on you or rain. But it only has 4 spots to park. Only one elevator on each side, and when you have too many people moving stuff all it once it becomes a headache. You feel like you in Sam's club ready to leave the store but you need to get in line to leave the store. People used the carts available but don't returned them at the designated spots by the loading dock. So, you have to go up to the floors looking for them. read more

The service manager, Laurie at the Sachse Public Storage is the most personable, polite and service oriented representative I have worked with in the last 3 years. Since the Covid crises many workers have left the service industry and the few remaining ones are unduly overloaded with tasks and low wages due to some companies cutting costs to catch up their Profits. Laurie goes way above and beyond all other service agents in my opinion. read more

I was desperate to get a unit. My water heater busted and house was flooded. Walked in and Ms Laurie took great care of me!! Hassle free!! Highly recommend them! read more

Public Storage - Self Storage Near Me - Garland, Texas

The storage units are very lit and clean. The storage facility is very well kept. We are very pleased with our storage unit, for the value.

To make a very long post short, my experience with this place was very recent and was not pleasant at all. I'm only giving the gist of what my experience was, but it goes much further than that. The lady working this facility was extremely rude and disrespectful to me the day we moved in. We backed in our rented moving truck in the correct one way door, but didn't realize at the time we weren't suppose to back in the truck. There's NO signs outside the building that don't say not to back in, but the lady had a really bad attitude about us being turned around. No big deal, we turned the truck around and got straightened out. Moments later, the same lady wanted to know how much longer we would be on emptying our truck. We hadn't been there but maybe 45 minutes max, and moving is already a long and stress event. I didn't know we had a time limit on how quickly we had to be to get our truck emptied, (as if I wanted to be there forever anyways). She also did this to another couple in front of us amd they just closed their doors and left. I have attempted to reach out to management, but haven't been successful. I hope my reviews will help someone in the future. I'm considering next month of sending movers to load up my stuff and going elsewhere with my business since this place doesn't seem to care about how their staff treats their customers. read more

I made my reservation online. The whole process was easy and painless. The whole storage area is very clean and I felt safe going in and out of the unit. Would definitely recommend this location. read more

The manager is the best person to deal with as she has the knowledge and experience where as the staff always seems to be new and don't want to attempt to handle anything difficult. Laurie was able not correct the issue and made sure everything was good to go right away. She has wonder customer service skills. read more

I was completely blown away with all the amenities this location has to offer. Not to mention the staffs prompt willingness to help and assist. FIVE STARS ALL THE WAY read more