I feel as if all public storage facilities are a rip off. Here is my story, I truly hope you decide to take your business elsewhere. I set up a storage for a family member, trying to help them get back back in their feet. the location was great. However, when I went to set up the account the "sales person" tried to up sale me a size larger because they didn't have the one I wanted. This is after I called to confirm the size I needed which on the phone they had plenty ( lie 1). They force you to purchase their insurance, when I am covered by my own renters insurance ( lie 2), they require you purchase their approved locks (any lock should do) and then they give you your first month for a dollar! They never told me that if I set up my account mid-month that I would have to pay a pro-rate, which is fine please add the amount to my next bill. No, they decided to call me numerous times demanding I pay the $12 balance. I explained to the phone attendant that I would like to just add it to next month. She NEVER said that if I didn't pay it by the 30th day that I would receive a late fee of $20.00. Not a huge amount, but I was caught off guard when the public storage company decide to call my emergency contact five minutes after they added the "late fee' to inform my friend that I was late( I consider this slander.) My balance was $12 dollars and they added a $20 dollar late fee. I pretty much think adding a 40+% late fee in inappropriate and almost unconstitutional! I called the "customer service" phone number and asked to speak to a supervisor, the representative said there was no need she could handle my situation. I explained to her that I would like to pay the pro rate and the next month, but I asked if she could please remove the outrageous late fee. Please keep in mind that at this point I was literally less than 24 hours late on a $12 balance. She said she would waive it. I asked if I could pay the balance via phone, she explained that it would cost $10,00 but it would be free if if I paid online. I agreed that paying online would be a better economic decision and thanked her for helping me. I immediately went to the public storage website, which was pretty easy to navigate if you need to pay a balance, I paid the pro-rate and the next months rent, I left out the $20 late fee as instructed by the customer service representative and went along my business. This was two weeks ago. My family member needed to get something out of the storage, he drove all the way over there and tried to get in, The gate access was denied, he went in to see what was going on, they treated him as if he committed a crime. They REFUSED to let him access his belongings and then informed him that there was a balance of $40.00 dollars. So, not only did they not waive the late fee like we had agreed on, they added another $20 dollars, this is a 100% added fee. LUDICROUS! I called the customer service again and the representative then tried to tell me off! I asked to speak to a supervisor, I got a voice mail. I am begging you to please take your business elsewhere! Companies with unethical values need to be removed from the United States, from the world. I paid my late fees and will be removing my family members' stuff to a mom and pop place down the street! I hope you decide to do the same. I wish I could give negative stars! read more
