So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

We rented 2 storage rooms here. One for 2 years and a second one for 3 years. The positive is that…read moreit is very clean. And seems very secure with gated entry and cameras inside every hallway. The reason got that 3 star is that they increased our rent every few months. It got to the point where rent was more expensive than my first mortgage! If you need very short term storage, this place is fine because they give you a cheap teaser rent rate to start. Then they start jacking up the price every chance they get! I just think there are less expensive better value storage places with the same level of security and cleanliness. We left when they gave us yet another price increase notice!

CLEAN, secure, and great customer service! Loved that they have music playing in the hallways! They…read moreeven provide you with a dolly to use. Never had a problem here! My husband just closed his account here yesterday and it was simple to do without any hidden costs. Thank you!

Reserved my spot online. Stopped by and Vicky greeted me when i went into the office to pick up my…read morelock. What a lovely surprise when she drove me back to the unit and showed me the lock was already in a bag ready to go for me at the unit. Perfect experience. Also saved $$ on my current unit.

Vickie has gone above her managers position. She is also…read morevery friendly. Very knowledgeable of the storage facility and able to assist in choosing the right unit. The place is clean and secure.

McKenna has been my go-to girl at this unit. She gets things done quickly, and always makes herself…read moreavailable. My key got jammed in my lock one day and I had to leave it hanging, she called me before I had the chance to call to tell me she got it out for me and has it up front. If she's not the manager here, she should be. The location is clean and feels safe when you're there alone. I transferred here from another location and am so surprised at how well run it is in Frisco. I highly recommend it here!

They will start you at a reasonable price, then Jack it up 15-20% every year. They advertise a 12 x…read more30 unit for $377/month, but have just notified me that my rent has been raised to $677/ month. A massive scam.

Wonderful experience here with Marc. Being that it is my first time ever renting a storage unit, he…read morehas made everything smooth and pleasant. All of the reviews here ring to be true. Marc is great at what he does. Thank you!

Marc is very helpful and the facility and bathrooms are very clean the prices are very affordableread more

Very nice facility, no pests which can be a problem in Texas. Super convenient hours since it is…read moreopen until 10pm. This was my first experience with LifeStorage/Extra Space Storage and I highly recommend.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 8747 Stockard Dr is no exception. Our Frisco storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Lebanon Rd and Preston Rd, we're trusted by neighbors in Deerfield, Smith Estates, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Have an indoor 10x10. Clean and quiet…read more Kristen is always super helpful, friendly and available. I appreciate knowing someone is around to answer question and provide security. Thank you Kristen!

This Rating is purely for Kristen Knight. Looking for a small affordable space for some…read moremiscellaneous stuff and ended up here for a quote. Warmly welcomed by Kristen and she gave the required information and also gave the Cheapest option from thier franchisee in the same locality. Got the cheapest based on her lead. People like Kristen Knight are very Important for an Organization to Strive. Loved her enthusiasm ,friendly nature and her kindness. SHE IS AN ASSET TO THE COMPANY. Pros: --------- Amazing Customer Service Climate/Non-Climate Controlled Options Good online offers Quick Service.

Jonna represents PS professionally, maintaining the cleanliness of the property and with always a…read moreservice-oriented, customer-care attitude that I've appreciated over my years at the El Dorado location. Though a longer stay than originally planned, the former owner, "All Storage," allowed customers to apply for a different due date. As a senior, I depend on SSA received mid-month. PS charges a significant late fee because it's not at the 1st of the month; and PS allows no pay date change request. The monthly charge of my unit has more than doubled at a price well below advertising. Considering I've been a long-time loyal customer, even through the location burglarized, including my unit broken into; it's very disappointing to see and experience such unfair practices.

Storage space is fine, and prices are okay, but they won't give you the 2nd month free if you rent…read morea 2nd unit even though it's marketed as 2nd month free. There is no customer service here. No one onsite and lucky if you get a call back after leaving a voicemail. The first time I entered, the gate wouldn't open when I exited, so had to call customer service. Later, the woman at this site said there was no issue, but then acknowledged "oh yes that gate was broken that day". Also, odd that the gate keypad for exiting is on the left side (wrong side) of the driveway. Almost saw an accident happened when a car turning the corner of storage building almost hit a car who was trying to exit, b/c no one expects a car to driving on the left side of a road/driveway. Doesn't have to be this way, but they complicate it. Lastly, they rarely return phone calls but will call you as soon as you turn "autopay" off to see why you did it. Ha so strange!

I want everyone one to know that your storage unit will double in price starting on the 3rd month…read more The lady who rented me the unit said they do not do this . This was the only reason why I rented from them since the building itself and grounds look a little run down. For a drive up 10x10 I started out at $71 for the first two months which the lady told me this was my regular price to $134 on the 3rd month and now they've raised it again on January -1st to $155. Long term tenants are penalized here. I'm leaving after this month because I can't justify paying $2.000 a year to store $200 worth of junk. They also require you to have insurance which I know they receive a kickback on the policy. I've never known anyone including myself to make a successful claim from previous experiences from crooked renters insurance companies. It's a shame that corporations have ruined this industry. AVOID!!!

For the most part, we didn't have any issues with this place. Unfortunately, we had to wait 30 min…read morefor the front desk attendant to come off their lunch break before they would even let us inside to setup our storage unit rental which I didn't appreciate. I think she could have been flexible and given us 10 min. We had to wait outside until she was done. However, my second experience with the front desk attendant (a different person) was much better.