The folks at this Storage King were very nice and helpful. This is a very nice facility…read more Unfortunately, when I have attempted to call this facility the phone rolls over to their call center in Phoenix (they say). This is where things go from very good to very NOT good. As with so many similar experiences talking to almost anyone on the phone these days, the representatives: 1) Talk extremely fast, much faster than necessary and certainly far too fast than a normal conversation between two people 2) Their accent is so thick, it is VERY difficult to understand exactly what they are attempting to say. 3) They do not listen carefully to the question(s) that I am attempting to ask. 4) They are compelled to repeat everything back to me in a robotic-like fashion. 4) They repeat their answer to me 4-times over, even if I clearly understood what they said the first time.

Lori T, was PHENOMENAL! Her customer service is excellent. She called me to check in on my…read morereservation almost immediately after I had booked it; She asked if I had any challenges with the booking, or if she could assist me in any way. She also let me know, that I was more than welcome to call back if I had any questions or challenges, and when I did call her back, to change my move in date, she was so understanding and added a note to my profile to ensure I was taken care of. She was lovely to speak with over the phone, and made me feel comfortable and taken care of. She informed me of the office hours, and also gate hours! Things I wasn't even aware of! She was very pleasant, and I'd recommend her and the company to all my friends and family! Thank you so much Lori, for all your assistance today! You were wonderful to work with, and your attentiveness is definitely appreciated! 10/10 experience! I look forward to storing my stuff with this facility!

This place is SHADY!!! 70,000 DOLLARS of irreplaceable items sold to auction when my money was in…read moretheir hand. DO NOT TRUST THIS PLACE. I paid storage for 2 years and they just decided to sale 70k for 500 when they had a 1000 in their hand. Thieves. Report these losers to better business bureau

We've rented from other Cube smart locations before and always had a great experience. This…read morelocation, however, is terrible. There is no manager onsite. We have not been able to return the locks they provided to get a refund. There are spiders in both of our units and they said it was our problem to deal with. We couldn't access our unit for several days last week because the storm messed up the gate connection, but no one put a sign up or sent an email. So after we drove all the way over there, and spent half an hour trying our code, and being on hold with the corporate people, we finally figured it out. Paying this much for storage and not being able to access it is unacceptable and we should get a partial refund. And lastly, due to heavy rain recently, one of our units leaked and all our expensive exercise equipment got wet and ruined. Three days later, no one has been by to fix the roof so we have to go get tarps to put over our stuff in case it rains again. The manager is totally unconcerned with this issue and the urgency in getting the roof fixed. We can't move units bc it would cost us hundreds of dollars of our own money for movers. Again. This is ridiculous and we can't wait to get out of here!

Rented there for 2 years... what we thought would go well, ended up disappointing…read more Within the last year our rent surpassed an increase of over 33%!!!! That's crazy! Also with them saying how well they spray and prevent rodents. Our bins and boxes were covered in rodent droppings!!! We were in building 'O' and there is crazy evidence on the top of their 'metal rafters' above their wire grid ceiling it is COVERED!!! So gross! Now we have to throw out a lot of stuff! BE AWARE!! When asking to negotiate the increase so much, employee said she has no power to do that!!

The process was so easy, the customer service was outstanding. I rented a medium storage unit…read more The unit was clean, easily accessible, and conveniently located.

SmartStop Self Storage was a great experience. Carson, the manager, was excellent -- very straight…read moreto the point, professional, and efficient. I really appreciated how quickly he understood what I needed and helped me get everything set up without any hassle. He made the whole process smooth and stress-free. Highly recommend this location if you're looking for straightforward, helpful service!

Had a great experience with the storage company. They are respectful and prices are reasonable. I…read morewould recommend this storage company for the storage unit are very clean and easy to access your storage.

U.S. Postal Center now open…read more My choice for Post Office services. Knowledgeable, friendly and convenient. That's all you need.

If you're looking for a dedicated wine storage facility, I would recommend looking elsewhere. My…read moreexperience was disappointing from the start. The monthly pricing seemed to change every couple of months, and the locker sizes are awkward and not particularly well suited for storing wine. Access is another major issue. Getting in and out of the facility is cumbersome, especially when you're carrying multiple bottles or cases of wine. Overall, the wine storage area feels like an afterthought rather than something that was intentionally designed and properly managed for wine collectors. The tasting room was also disappointing. While you're shown a tasting room, members apparently don't have access to actually use it, and the overall setup is strange and not very inviting. For a facility specifically offering wine storage, I expected much better attention to the practical needs of wine collectors.

Both a/c and non-a/c units available. Manager Tricia is friendly and helpful. The 2 units I rented…read morewere clean, as was the whole complex. They have a lot of security cameras monitoring the premises.

Best storage place in W Frisco/Little Elm. Friendly manager and reasonable pricing. Clean interior…read moreunits and pest free outside units. Really happy with this place over many others I have tried locally.

Poor customer service issue with Greenfill Lone Star Self Storage LLC in Aubrey …read more Never do business with Greenfill Lone Star Self Storage LLC, Terrable customer service and very rude employees. I scheduled a pickup for 2 PM on a Friday. I arrived at around 1:50 and the front door was locked. I knocked on the front door and no one came after about 5 minutes I figured I would log onto the app and start the pickup process through the app thinking someone would be in the office at 2 PM since that was my appointment time. After I uploaded my DL, I got a message on the app to call U-Haul because the app could not check me in. I called the number provided to me in the message on the app and the customer service rep asked me why I was calling. I told her I was at Greenfill Lone Star Self Storage LLC to pick up the trailer but the front door was locked and I was told through the app to call this number after I uploaded my ID. She was very nice and said that she would see if she could see why no one was there since it was now 2:10 PM. At about 2:15 I could see through the window someone walking in the back door and the customer service rep at U-Haul told me she found someone to help me in the office and they would be right there. The lady opens the door and immediately tells me I did not have to call U-haul that I should have call the number on the door, never saying I'm sorry she was late, no remorse at all for making me wait. I told her that my appointment was for 2 PM it was now 2:15 and now I will probably be late to my appointment. The second employee told me that I had better cut the attitude that she has the right to refuse business anyone she want to, I said, you are late and have an bad attitude that I called U-haul, but I am the customer and should not have to call anyone, you should have been in the office at 2, I said just get me my trailer so I can get out of here. She told the older lady she was not going to give me the trailer and told me to leave. Do not do business with this company, they are rude, do not appreciate their customers and even when they are in the wrong will gas light you trying to turn it around that I was the issue. This place is very dirty and they park the trailers in a overgrown field. All I can say is stay away and go to another place.

Richard was very friendly and helpful when we needed to find a place within 48hrs to store our…read morethings as we are between homes. Office and units where clean and well lit. Definitely recommend to anyone in the area when needing to store your life.

Smooth process, fair price. It's a bit out of the way and hear a gravel road but that didn't bother…read moreus much.

It's CubeSmart not legacy storage If I could've gave this…read moreplace a negative I would I already went and left a review on the other listing, which is the actual CubeSmart listing same address as legacy storage. I've been there since 2023 prices consistently go up Downsize since I'm a single mother paid a few months in advance then having to move out of the unit I downsize too because it smelled like dead animals in there in building 400 Jamie, the office manager moved me out four days after told me, I was paid up until August started receiving late payments emails in July. Charges me late fees when they're not supposed to after my contract starts on the seventh day of the month and they charge me on the second of everyone putting causing me to have late fees, lien fees, etc.. do not rent from here definitely don't go to the building 400