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    CubeSmart Self Storage

    3.5 (11 reviews)
    Closed 9:30 am - 6:00 pm
    Updated 1 month ago

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    2 years ago

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    2 years ago

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    3 years ago

    I've had an Awesome experience! Customer service is unmatched! I would definitely recommend!

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    4 years ago

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    6 years ago

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    Jaclyn K.

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    6 years ago

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    8 years ago

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    5 years ago

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    L M.

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    8 years ago

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    Veterans R Moving Us - Another grea move!

    Veterans R Moving Us

    (14 reviews)

    They broke my 55" tv and won't pay for it. First, they said they weren't liable, then they offered…read morepennies on the dollar. I only wanted $300 reimbursement which is more than far. And to top it all off, their price was about double what they quoted me.

    DO NOT USE THEM IF YOUR LIFE DEPENDS ON IT! This started…read moreout with a Groupon. The description of said Groupon was not accurate. We specifically chose them because stair fees and stuff weren't listed like they were on others. When I call to set up the appointment and the guy sends me a quote which included a $20 per flight stair fee (The quote was only for 2 flights). When I mentioned this issue to the guy making the appointment he said they would ammend the Groupon rather than removing the fee as a result of the misleading description. He also included a shrink wrap fee I didn't want. He said to call a few days before the move and we will take it off. Which I did end up doing. I only booked following the shock of extra fees was because I really needed movers. Plus I thought, they're veterans. They were coming to move my brother and me out of our shared apartment. My stuff was going to my new place in the same complex and my brother's stuff was going to another location. Now the day of the move they're meant to arrive between 7 and 9. I got a text at 7:40 saying they'd be there in 15 minutes. However, not 5 minutes later I get a call informing me their truck had been hit from behind. The man said they were getting a new truck, but it would take about an hour and a half. They'd be there by 10:30 at the latest. He also assured me he'd call me in an hour to update me. Two hours went by so I called and asked what was up. He said "Oh one of the guys got hurt so we are replacing him. There is another guy on his way, but we aren't sure how long he'll be." I kindly informed the guy that I had to be at work at 1:00. It was just after 10 and he said "Well I mean you're not going to make it to work, so let's reschedule." I said no since I needed to be out of the apartment by the following day. I then called my mom who was fortunately able to come supervise the move for me whenever I had to leave. I called them back to say I'd worked it out so please get there as soon as possible. It was then that he told me that it was a completely new crew and now claimed both original movers were going to the hospital. FINALLY. It's 11:30 and the movers have arrived. I walk out and I'm greeted by two somewhat small and frail looking elderly gentlemen and one young man who looks like he may be able to move stuff effectively. When they walked in my mom said hello and kindly asked which ones of them were veterans, as she wanted to thank them for their service. They looked around awkwardly at one another until one said "Oh I am." Upon reading other reviews this is not uncommon apparently. So they get to work. Slowly. The young guy that seemed like he's the strongest was telling the other guys how to load rather than loading himself which I found odd. One of the other gentlemen approached my mom after and stated that he was sorry he's so slow, and this isn't normally his job. He's typically in the truck telling the actual movers where things should go. I had to leave an hour in, but my mom informed me that when they finally got to my new apartment (which was in the same complex) another crew showed up. These guys were apparently super strong and moved things with ease. However, they not only severely scratched my door and wall, but they refused to hook up my washer and dryer. They told my mom to "call maintenance and have them do it." Not only that, but they COVERED my virtually brand new washer and dryer in tape which left residue and removed the finish. So I'm at work, but my phone is blowing up. I finally answer and my mom says the movers left 45 minutes prior to go to my brother's place (14 miles away) and nobody had heard from them. So I step out of my meeting and call them. The guy said "Oh I left, let me check." So he calls me back and informs me they stopped for water and to go to the bathroom. Not a big deal, but they didn't even let us know. After another 45 minutes they finally show up at my brother's apartment. Later that day I get a receipt in my email for $445. They charged me for 6 hours of work when they only worked 4.5. They charged me for 3 flights of stairs. And they charged me for shrink wrap. When I called the next day to talk about it, the guy who answer the phone did the following. 1. CALLED ME A LIAR more than once 2. Said the guys got "stuck in traffic" and that's why they took so long getting to my brother's apartment. He didn't want to listen to me when I said they wouldn't have been in traffic if they hadn't been 3.5 hours late. 3. He talked over me the whole time 4. He HUNG UP ON ME when he got upset 5. He told me that my brother approved any charges they needed to make even though it was my card on file. *Let me interject here to say I have a text from my brother that states they asked about this, but he said they needed to call me or my mom first before charging anything, whoever had a card on file.*

    CubeSmart Self Storage - selfstorage - Updated May 2026

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