Great experience finding and obtaining the space in Aubrey. Ask for Cecil - he's the best person…read moreand so so helpful and Dylan handled everything on the admin side so expediently and efficiently. A joy and looking forward to my move-in date. Definitely recommend ! Will update after with my experience having a space there but so far so good.

If I could give this location zero stars I would. I've had my account with them on auto draft for…read moreyears. They are under new ownership: they raised my price and changed my payment date without notifying me. Highly overpriced for the junk yard atmosphere of this low class establishment. Do yourself a favor and store your stuff in a run down crack house - it'll be cheaper and nicer than this establishment. 0 stars and 5 thumbs down.

I've used Wisteria to since it opened to store my boat and rented a storage unit to hold some…read morefurniture for relatives. I like that they have a gate with personal access codes and that the facility has someone living on site along with security cameras. Lighting at night is reasonable. Storage units are no frills (concrete floor, no lighting) with a vertical lifting doors that accept a padlock. But it also doesn't cost much to rent a space (prices listed on their website), which is also good. The one con is trying to get my boat in and out. The parking spots are just inside the gate but the face storage units so the clearance to back in and pull out is limited. A 20' boat and a small SUV is doable, but not much beyond that.

Just got a unit here for some stuff I need to put away. It was pretty easy, I called ahead to get…read morethe website, selected the unit I wanted. It was on sale for $75 for the first 3 months and then $150 for any month after that. No contracts or fluff fees. They even give you a lock for the unit. The location is clean, easy to get to and everything seems to be working. The unit we got, was not climate controlled, so nothing to report there. I can say the door was sturdy but not too difficult to open and the lady there helped walk us through everything. Very quick, easy and painless. Looking forward to having a secure place near by.

Both a/c and non-a/c units available. Manager Tricia is friendly and helpful. The 2 units I rented…read morewere clean, as was the whole complex. They have a lot of security cameras monitoring the premises.

Best storage place in W Frisco/Little Elm. Friendly manager and reasonable pricing. Clean interior…read moreunits and pest free outside units. Really happy with this place over many others I have tried locally.

I receive nothing but good service from this location for the past 3+ years. I'm marking this a 4/5…read morestars only because I'm not completely blown away. I really like this location and will continue to store my items here for as long as I need additional storage space. There are only two issues that I have, both of which are not really that bad... First issue: there is only one person to answer questions. The fix: I don't handle business with them at the last minute. The person working today will always get back to me the same day, but it might not be in the next five minutes. The person calling me back is always very courteous and willing to walk me through issues without making me hang up and call back. Second issue: price. It's a little high, but the service I receive and the proximity to my home makes this price fair.

not too happy they just raised my rent again. I switched to Public Storage because they had Great…read morerates. I only have a little 5 x 5 Storage And now I've been here several months in the rate just went up again. I don't know why they can't give me a good rate for at least 12 months without constantly raising it. Not too happy about it.

Rented there for 2 years... what we thought would go well, ended up disappointing…read more Within the last year our rent surpassed an increase of over 33%!!!! That's crazy! Also with them saying how well they spray and prevent rodents. Our bins and boxes were covered in rodent droppings!!! We were in building 'O' and there is crazy evidence on the top of their 'metal rafters' above their wire grid ceiling it is COVERED!!! So gross! Now we have to throw out a lot of stuff! BE AWARE!! When asking to negotiate the increase so much, employee said she has no power to do that!!

The process was so easy, the customer service was outstanding. I rented a medium storage unit…read more The unit was clean, easily accessible, and conveniently located.

Poor customer service issue with Greenfill Lone Star Self Storage LLC in Aubrey …read more Never do business with Greenfill Lone Star Self Storage LLC, Terrable customer service and very rude employees. I scheduled a pickup for 2 PM on a Friday. I arrived at around 1:50 and the front door was locked. I knocked on the front door and no one came after about 5 minutes I figured I would log onto the app and start the pickup process through the app thinking someone would be in the office at 2 PM since that was my appointment time. After I uploaded my DL, I got a message on the app to call U-Haul because the app could not check me in. I called the number provided to me in the message on the app and the customer service rep asked me why I was calling. I told her I was at Greenfill Lone Star Self Storage LLC to pick up the trailer but the front door was locked and I was told through the app to call this number after I uploaded my ID. She was very nice and said that she would see if she could see why no one was there since it was now 2:10 PM. At about 2:15 I could see through the window someone walking in the back door and the customer service rep at U-Haul told me she found someone to help me in the office and they would be right there. The lady opens the door and immediately tells me I did not have to call U-haul that I should have call the number on the door, never saying I'm sorry she was late, no remorse at all for making me wait. I told her that my appointment was for 2 PM it was now 2:15 and now I will probably be late to my appointment. The second employee told me that I had better cut the attitude that she has the right to refuse business anyone she want to, I said, you are late and have an bad attitude that I called U-haul, but I am the customer and should not have to call anyone, you should have been in the office at 2, I said just get me my trailer so I can get out of here. She told the older lady she was not going to give me the trailer and told me to leave. Do not do business with this company, they are rude, do not appreciate their customers and even when they are in the wrong will gas light you trying to turn it around that I was the issue. This place is very dirty and they park the trailers in a overgrown field. All I can say is stay away and go to another place.

Richard was very friendly and helpful when we needed to find a place within 48hrs to store our…read morethings as we are between homes. Office and units where clean and well lit. Definitely recommend to anyone in the area when needing to store your life.

Don't rent here!!!!!! Raised my fees twice in one year! Almost $100!!! Claiming having to keep up…read morewith expenses? Ridiculous! Also after huge storm I had to tell them the security gates were open and that the fire alarm was going off! And after 3 days they had t called me back I had to drive up there to find out the units in my row were all flooded !!!! Horrible !

Wow! A 11% price increase in less than 6 months! I guess I'm stuck with them right now, but I…read morewould recommend you look elsewhere for a more trustworthy company. I should have known better. In June, after researching several companies, I settled on this one. The day before my move-in date, they called and said the unit promised to me was accidentally given to someone else but a larger size was available, for $40 more. At that point, I had no other choice. Now, another $24 increase! I regret using this place. Another upcoming rate increase. I am out of here! Much better rates and far greater customer service at Frisco Mini Storage just down the road.

Gotta say that this place is so much better then Public storage and the customer service was…read moreabsolutely amazing! Dan was such a sweetheart. and he made the transaction very quickly and smooth. Thank you for all your help!

My family has utilized this location for many years. It is a nice location where we feel safe going…read moreto and from our unit 24/7. I really like that management lives onsite & is always very friendly. This location is clean and well lit. The downgrade in the star rating has to do with how the price jumps drastically and often. With the Labor Day special online, a small unit is currently $36 for first month. So regular monthly rate would be $72 going forward.. However after many years of being a loyal customer, our bill just increased AGAIN ...& for the SECOND time this year!!! $140/month total is too much imo ...especially since another increase is prob around the corner. I guess it's time to call around :(