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    Sunset Storage Center

    1.0 (2 reviews)
    Closed • 9:00 am - 6:00 pm

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    U-Haul Storage of Little Elm Aubrey

    U-Haul Storage of Little Elm Aubrey

    (32 reviews)

    I reserved a 26' truck initially, and went in person and met the Manager Donna Jackson to make sure…read moreI made the right choice. This was a big move for me to be home with my family out of state. She was great that day in guidance, did believe a smaller size was suggested (just for the streets I was driving in the neighborhood but we spoke about switching size up that day should I make the wrong selection. The day of Reservation she wasn't present, no issue on that, but we did have a size issue. I even hired movers through Uhaul and after 2 hours of loading, personally went back in to reserve a trailer around 11:30 am, we were loading a 20' truck and knew we'd be out of room. Yes, the 26' was needed, but had to accept fault as we were loaded and had to pay another $260 to pull a trailer as I was moving out of state, sold my home, nothing could be left. We arrived to pick up the trailer at 3pm as reserved earlier, and found out there was "something wrong" with a fuse and the trailer blinker lighters weren't working. WE were then asked to drive the 20' Truck (?!) we rented, ourselves, to an AutoZone and buy "a part" (?! - though the representative Jackson Bowling couldn't tell us which one .. maybe 37 or 38?) and bring it back. We were also told by Jackson Bowling we'd be reimbursed for the part and given a discount for loss of time- "$50" What?! And who's gonna repair it if no one knows what the part is? Regardless as we had no choice, we drove to AutoZone as instructed- they couldn't look up a part on a Uhaul. They found a Sku for what part we were told it "may be" - but it had to be ordered. We even then called O'Reillys to check on a part- they said similar but with more detail- as Uhaul changes their trucks from standard "Ford models" it's not even something to look up. As it was now 4:30 pm and UHaul closed at 5pm, we returned to speak with Jackson. He said there was nothing he could do, just refund us for the trailer as he couldn't dispatch the trailer to us. The manager was out of town, he DIDN'T give us the menial $50 discount already mentioned, NOR reimburse us for the part we had to buy to check the Circuit Breaker ON OUR OWN (Receipt in hand). He told us to go to the Prosper location and I refused. We're NOT driving the truck to another location without knowing if they had the proper tools/ parts/ mechanics available. Again, said nothing he could do and I demanded he call them before we drove there. Relentingly, he finally called 2 other locations who stated no one was available to help. WHAT?! We were fully loaded in a 20' Truck that wasn't checked/ maintained before renting, had to leave at 7 am for a 10hr drive? What were we supposed to do with the extra? We couldn't leave in home as it was sold, and didn't even have a vehicle to transport the additional for donation let alone at now 5pm on a Sunday? He told us only option was to call Roadside Assistance now. I also asked about the discount and reimbursement promised- told me to send an email to the Manager Donna Jackson and she'd address when she returned. We get BACK to the house, now almost 2 hours later, and call Roadside Assistance- speak to Greg, who says !!! "We can't fix the Truck if you don't have the Trailer" WHATTTT?! Jackson wouldn't dispatch it, didn't have a Manager or RDM to call- "Nothing he could do" SENT US HOME SAYING "Call Roadside Assistance" to now find out we had to have the Trailer (we rented, and refunded) in order to create a ticket?! "WELL WHAT DO WE DO NOW!" -"You have to rent and pick up another trailer then call Roadside to fix." ARE WE KIDDING. It's now 6:30pm AND UHAUL'S ARE CLOSED. So we have to go to a dealer.. a legit farm 20 minutes away (in the 20' Truck again mind you, our mileage and gas!) and "see if they'll let us leave with the lights not working. I asked, "Isn't it illegal to drive without?" Agent "Yeah, you could get a ticket. But you can wait there for Roadside Assistance" OMG. And what if they can't fix it?! "We have to cross that bridge when we get there that's all we can do." We reserved, drove to 2nd Dealer 30 minutes away, they gave us a thumbs up and let us drive away. We got back again to the home, checked, nothing working not even Brake Lights. With a 10 hour drive we refused to risk safety of other drivers and ourselves (although Uhaul allows it) and called Roadside Assisstance again. We finally had someone show up after 8pm, and he determined the problem, had to go get the correct part, and it wasn't fixed/signed off on until after 9pm. SIX HOURS. THAT LITTLE ELM AUBREY caused us. Plus mileage, loss of loading time/ exhaustion. We had to then get up at 5am to start loading again and couldn't leave for the 10 hr drive until after 2:30pm -and THEN we discovered the Oil was leaking from back (obvious Bad Silicone job attempt) and splattered all over the back end of the truck/ ground. HORRIBLE UHAUL.

    rented a U-Haul got a storage for free first month had a lil incident happen to where i had to…read moreleave the truck Monday and couldn't come back until Wednesday very thankful for them putting my belongings into the storage unit for me and taking it off the truck because that's where i had to leave it due to and emergency so i come back Wednesday get the key to the storage unit they got for me, goes to the storage unit and notice that they threw away my expensive dog food because they wasn't supposed to have kibble or food inside of the unit he did say that they had to throw the dog food away and he was it still in the trash I could get it out. He stated that the trash people had already ran so I asked them like you guys just couldn't like sit he said no so I noticed that I had a cooler that was in my property and it had my wife's gun in there. The cooler was closed, but due to not being able to have food in the unit, that's what prompted him to go in the cooler, but once he noticed that it wasn't any food in the cooler, but there was a gun he decided to take my wife's gun out of the cooler and give it to the police. I never knew it was a crime for someone to store something in their unit when he was the manager Donna Jackson available he says she's not on the clock, but she's here meaning I couldn't talk to her so when I was asking, what do we do from here like isn't this some privacy invasion he stated I needed to call Elm Ridge police I feel like this place is a big scam. They didn't proceed to tell me after they call the police on me because the guy said I cursed at him, but I never cursed at him didn't even raise my voice. He perceives to go to the front of the building go inside lock the door put a sign on the door and they call the cops. The cops come and talk to Donna Jackson. she finally comes from the back. To tell them that they don't want to go along with my contract anymore for me to move my things out of storage by the end of today. All because I was asking for a manager this is crazy if you store anything at this place please have a big rat infestation the place is just not be.

    CubeSmart Self Storage

    CubeSmart Self Storage

    (11 reviews)

    This place is SHADY!!! 70,000 DOLLARS of irreplaceable items sold to auction when my money was in…read moretheir hand. DO NOT TRUST THIS PLACE. I paid storage for 2 years and they just decided to sale 70k for 500 when they had a 1000 in their hand. Thieves. Report these losers to better business bureau

    We've rented from other Cube smart locations before and always had a great experience. This…read morelocation, however, is terrible. There is no manager onsite. We have not been able to return the locks they provided to get a refund. There are spiders in both of our units and they said it was our problem to deal with. We couldn't access our unit for several days last week because the storm messed up the gate connection, but no one put a sign up or sent an email. So after we drove all the way over there, and spent half an hour trying our code, and being on hold with the corporate people, we finally figured it out. Paying this much for storage and not being able to access it is unacceptable and we should get a partial refund. And lastly, due to heavy rain recently, one of our units leaked and all our expensive exercise equipment got wet and ruined. Three days later, no one has been by to fix the roof so we have to go get tarps to put over our stuff in case it rains again. The manager is totally unconcerned with this issue and the urgency in getting the roof fixed. We can't move units bc it would cost us hundreds of dollars of our own money for movers. Again. This is ridiculous and we can't wait to get out of here!

    Sunset Storage Center - selfstorage - Updated October 2026

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