Honest review I pay so much to stay here the damn door broke still after I was told it's fixed …read more The staff is ok haven't had any problems there helpful when needed but I might say if you going outside and unloading and packing things back in forth in your storage be aware there are thieves. Several items are missing out of my storage and the cameras only roll back on what's film for the day ! Is what I'm told . The staff has no concern since I'm the only one dealing with this issue . But I know my things are by my storage and now they are gone I had valuable things I though would be safe because I'm in the right clean and big storage people will walk around obviously seeing what they can get . This my only concern so even stepping outside be mindful if your things are unattended you need to close your storage come back open it and check whatever you value . Because anybody can come in . Pisses me off I'm looking everytime I come in to see who has my clothes on shoes on and my personal things they stole

The customer service here is great and the facility is always clean and in order. The people in the…read moreoffice won't go above and beyond and our great communicating fees and going over the lease.

I did not expect this level of service from a storage facility. After I reserved a space online I…read moregot a follow-up call from Christina, who stayed in touch with me all through the process. Though the online procedure is extremely easy, clear and efficient, I continued to get calls to make sure I had everything I needed. Could not be more impressed and satisfied, can't recommend highly enough.

I had two storage units over a couple of month period and the employees here couldn't have been…read morenicer and our experience couldn't have been any better during a stressful time during a move. Most of the time, I spoke with Ian on the phone or in person, and he was great to work with. We borrowed their moving truck (great perk) on several occasions and it always went smoothly. The units were clean (we had two indoor units) and access was easy. I would highly recommend this location for your storage needs and the employees will make things even easier on you

The staff is always professional, polite and has a well timed sense of humor…read more Have had my unit 2yrs now and lost my key. Called to ask if they could cut it if I purchased a new lock. Richard (?) the Supervisor said they'd cut it free of charge, as a normal service; but also replace the lock for me. What a blessing bc moving is getting expensive for sure. One less stress. Guess making him laugh first thing Monday morning paid off. Thanks for the Friendly, Above n Boyond, Customer Service!!

My review is specifically in praise of the employees at the facility. Richard (and Diane before…read morehim) have been especially helpful, friendly, and have always looked after my interests and rent arrangements. Thanks again.

The office team is amazing! Great customer service! Ariel is always so helpful and friendly! I will…read morenever use any other storage company! They go above and beyond to help their customers! Not to mention by far the most affordable and they can even provide insurance and it's still cheaper than the others but better service!

They go way beyond excellence in costumer service and are by far the best to store your belongings…read morewith around! Wonderful experience every time I communicate with any one of the employees or office staff. Would definitely recommend this business to anyone wanting to store in with a quality business and exceptional staff.

This Extra Space storage has been excellent since day 1. I have been using this storage facility…read morefor over a year but will be moving to Florida soon. I have felt that my stored belongings have always been safe and that the facility is secure. Also, the staff is always professional and courteous. I recently spoke with Desiree when cancelling my unit and she was awesome. She walked me through the whole process and didn't try to nickel and dime us on move out. She was friendly and had such a great attitude. I would 100% use this facility again over all others if I moved back to the Irving/Dallas area.

I had the wrong keys for the storage door, help me charge the lock in no time great customer serviceread more

Worst place to choose they never mention there was gonna be a fee if I didn't take the lock and…read morekeys off the property when all my things are out they force you to take the lock and they charge you the full amount plus late fees, the representative acted like he didn't care or like he wasn't trynna hear what I was telling him.

I set up my reservations online, I asked for inside temperature control. I showed up the next day…read moreto move in and it was one story and no temperature and no one at the facility. I called and had to leave a message. The manager calls back and tells me to call a #800 number to change everything. So I call the #800 number and they say they were going to refund me and close out the reservation as I moved to a different location. But to date NOTHING and no phone call back as of yet. TERIBBLE customer service so far. Would not recommend renting from this location ever!!!

Very friendly and helpful, made moving in a breeze. I find it reasonably priced, and the…read moreavailability for the short notice that I needed it on.

Poor and rude service against auction buyers when their in the wrong I wouldn't deal with no public…read morestorages bad on answering calls and respond back 2 days later like always