five out five stars ! great service specially from the management . New staff members make my visit enjoyable. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Richardson, Texas

It was terrible. I accidentally damaged my phone last night and I really needed a new phone. When I last talked to a T-Mobile rep from customer care, I was told that I had $800 points to trade in for a new phone. Well, when I asked the associates, they said that T-Mobile doesn't do that. Ok, even if what I was told wasn't true, I still needed a new phone. The two associates there this morning didn't do anything to help me. They didn't try to sell me anything. They didn't try to help me explore my options on getting a new phone. They just didn't care. They didn't do ANYTHING to help me. I left very upset and disappointed. I expected better service. When I tried to use one of their phones to contact customer care, the associate wearing the glasses didn't provide me with the customer care phone number. I couldn't do it on my phone because it wouldn't turn on. It still needed drying out. But he was quick to tell me to put the phone back where it belonged with the most unfriendliest tone. I'm never coming back here again. I was ready to buy a new phone and no one would help. read more

very bad service they took my $299 the manger was very rude he fight with me and about to call the police on me because i was asking my refund very bad store please do not go there. read more

I tried doing a survey but the link didn't work. A young man helped me get a situation figured out so well my sister in South Texas was able to fix our issue. He was great, sorry I didn't get his name. read more

The new store manager Isaiah was very helpful and informative. 10/10 recommend this location

Very very poor service .I got text message from T-mobile to pick-up my wi-fi gateway from this store 1st store manager said we don't have over here when he checked account went inside and brought one . After scanning he told me I have to pay for warranty exchange which I was told by the customer services that it's manufactured problem T-mobile will take care I don't have to pay anything. I came back without gateway. I requested also if they can bill me but they sad i have to pay now . read more

I went to this T-Mobile location. Having problems with my phone. Arrive and speak to a nice gentleman named Cruz. Could not help me fix the problem. I sit in my car to call tech support. Tech support was gracious and ordered a replacement but the phone shuts off so I return to the same store and unfortunately dealt with a man with bleached blond hair. Dismissive of my problem. Told me he was not tech support and could not help me. Really? I go to a different location and the rep gladly took my phone did a master reset and I'm able to use my phone until the replacement arrives. The blonde hair dude needs training to learn how to help a customer of over 10 years. SMH. I guess since I wasn't adding to his commission for the day he didn't want to be bothered!! read more

Great People like the Manager Hyram, He's very into his job, just seeing how takes care of the people and even his employees. Thumbs up for sure read more

Awesome store and amazing employees!! Very helpful and willing to find a solution to any problem!!

Staff is manipulative. Trying to help my mom get a new phone. She's not tech savvy and is very trusting. The sales woman kept trying to sell her the latest most expensive models even when she said she wanted something affordable and user friendly. She eventually told us about the Galaxy 3 refurbished. It was the size and price my mom wanted. She came back and said they actually didn't have it and then lied and said no stores in the area had it either and tried to upsell us on the 4. Knowing that she was lying I called 2 other locations and found it at the Coit location and they confirmed that there's no way that they could know the stock of other stores without calling around. Liars. We left immediately and won't be returning. read more

The manager here is the best guy ever, he is super understanding and very patient with everyone. He is willing to go the extra mile for others and deserves a raise. Best T-Mobile in all of Texas if you're not going here you're crazy. read more

Store is fantastic. The team there is very helpful. Although they have some new employees, their management team is very strong and leads by example. Purchasing devices and accessories here were made very easy. Really grateful for the experience received by the team and the old, but cleanly state of the store . read more

came in to get a phone because i had broken my screen on my Iphone Xs and was helped by Omar, he was great and profusely apologized for having us wait understandably while he dealt with another customer. held great conversation and very informative with my options getting a phone and was very thorough on the different plans and extras that come with so-said service. read more

I would avoid this store at all cost. I broke my phone during covid. Lost both my jobs. But I had an old phone to use until I recieved my new phone cause I did have the insurance. I went to this store to see if they could help me put my old sim card in my old phone. They said no I would haft to buy a new sim card for $25. I tried to explain to them I had allready spent 100 on a replacement phone. I needed my phone I was in the process of filing for unemployment. I had no land line and no internet my phone was my everything. I had been a customer for over 10 years. They could have cared less. I left that store in tears. So I drove to the store on Plano and northwest in dallas. I went in there and told the gentlemen what I needed he pulled up my account. And said of course I can help you. I didn't even haft to give him my sob story. By this time I just figured I would haft to pay the 25. So when he was finished. I asked how much he said there's no charge. I could not believe it. I left this store in tears but for different reasons. That's what custom service is all about. And this store sucks. There is enough stores around to be able to avoid this store.. read more

Usually I pay my phone bill on the Walnut/Jupiter location and never had a problem. One day I was eating dinner and almost forgot about paying my bill. And wouldnt have time the next day.I was a minute away from the location on Plano. I entered thinking this wouldnt take more than 5min. The young man handling everything kept saying he wasnt going to help me unless i go buy him Taco Bell. His manager was sitting behind him working on some paper work not helping at all. The kid refused to help me unless I went to get fast food. What the heck? Another employee was doing the same thing to this elderly Asian woman that wanted to pay her bill and he was trying to make her get a new phone. What the heck? Never am I going back to this location. read more

Juan help me pick out my first iPhone. Showed me his android but recommended me the iPhone. And showed me all the tips and tricks. This T-Mobile spot is legit. read more

Every time I go to this location with a phone problem, the staff is more than happy to help me. There is always a smile on each of their faces, and there's upbeat music in the background. I have never seen or witnessed any of the cases mentioned in prior reviews, so I can honestly say that this T-Mobile is a fun, family-friendly shop with quick customer service. read more

Worst T-Mobile store ever!! They are veryyyyyy manipulative! I went to get a new iPhone and the guy told me that when I bought the new iPhone 7 that I got a free case and screen protector. So hey great deal right. I was excited. Then when I finally got my first bill with my new charges for the iPhone that I'm paying in monthly installments, there's all these extra charges Called customer service, they say oh its your installment plan for your case and screen. WTH . When I went to the store and asked the guy who helped me, Richard (some tall Hispanic goofy looking dude) why am I being charged for my cases and screen protector when you told me it was free. He says oh no I rolled it in your monthly charges. I told him no you said it was free he begins to argue with me then calls the manager to see what he can do, cause I know he knows damn well he said the cases were free, they say oh well its been over 14 days so there's nothing we can do. They basically laughed at me like Gotcha hahaha. Not only are the employees extremely unprofessional, they ate manipulative and incompetent. I will be filing a complaint with T-Mobile and the BBB on this store. read more

Excellent service! Great service reps. Even the manager was helpful, eager to answer all of my questions. I definitely would recommend this location to my friends and family. read more

The staff are very slow, seem like they don't know what they doing. Everytime when I go there they alway brag about how many customers they get, so they can get there commission..work a Lil faster please!!! read more