My fee for fixing my phone screen was cheaper than any phone place I have called in the AV, SCV and…read moreeven down to Glendale. I appreciate the flat fee, and it was shipped quickly. It arrived on time, and the lady that ordered my screen replacement called me the day before it was anticipated to arrive, as promised, to schedule my time to come get it fixed. Once I arrived to the shop, she and the owner (who fixed my screen) were very polite, and very casual. My screen was fixed in less than half an hour, and works beautifully. The very next day, my screen broke again, so I do wish they had some kind of warranty or something - but it was totally my fault that it broke again. (Ive never broken a screen in my life and broke the one on this phone twice in a month right after getting it, go figure!) I was so happy with my experience I called about another phone, and they were very straightforward with me in saying that since my other phone and software was so old, just upgrading would be cheaper. I researched it and they were totally right. I appreciate their candor, rather than them just trying to make a buck off another replacement. I'm not sure why the other reviews are so negative at all. If i need another screen fixed, I will definitely come back with no hesitations. My friend even said she was happy she came with me, because if she has an issue she will definitely come here too.

Don't 3 weeks I forget the tech forgot to order we mailed it they forgot to mail it sat on bench 3…read moredays got lost in the desk just mail it back we forget to and fixed it mailed it forgot to mail nice guy but story changed 5 or 6 times

We went to the local Verizon store on 10th St. right across from the mall and have the best…read moreexperience I've ever had out of Verizon Store. Usually it's like filing a car but this man Christian was fantastic! I hope he gets a raise. He just really helped me and helped my son and my daughter-in-law and we left their very happy thank you, Christian.

I would've given this business five stars if they would have been able to give me change for a cash…read morepayment. I believe a business should provide change if you are able to make a payment at the location. I had to go to the bank two doors down which I am not a member of and thankfully a customer was able to exchange my hundred dollar bill for five $20 bill bills so then I could go make a payment at Verizon because they do not provide a change. Other than that super easy.

The manager Mika and owners are scammers beware when going into this location. I would not suggest…read moreit at all. We went into get a plan for a tablet and Internet box we brought in our iPad after asking her if that would work and she said yes. when we got there She set us up with the phone plan with the iPad. Two days later we were notified that it was going to be shut off because it "wasn't a phone" she knew that it wasn't going to work but still set up the plan as if it was a phone and customer service notified her that it showed in the system as an iPad. so we had no choice but to return the Internet box and lost out on100$ because she said it wasn't refundable since we didn't come in the same day to return it but never had any intention of returning it?! Wasted hours speaking to customer service who agreed that them not refunding me was UNJUSTIFIED and they repeatedly apologized but the owners DID NOT care and NEVER gave me my money back for the services I COULDNT USE. Complete finesse.

the worst customer service! do not shop here! the sales-girl told me since i was upgrading that my…read morephone would be free. then she plugged in all of my info, transferred my data and then charged me over $110 dollars! i got home and discovered the phone didn't even come with the main charger unit. i went back the next day to return the phone and the same sales-girl and her manager refused a full refund. they stated i'd have to pay for service fees. i explained i couldn't use the phone without the charger piece and i shouldn't incur service fees for a phone i didn't use, however they refused. as of now, i have contacted customer service, my bank, and the chief operating officer of metro and still haven't received a resolution! at this point i am willing to make this a legal matter out of principal. no one should be treated this unfairly!

I had an excellent experience at the T-Mobile store in Rancho Vista, Palmdale, thanks to Mariel…read morePerez. She went above and beyond to help me choose the right plan, set up my new phone, and even fixed several issues that weren't part of her job. She was patient, knowledgeable, professional, and made the entire experience smooth and pleasant. It's rare to find someone so dedicated to customer service. Thank you, Mariel, for your outstanding help!

Horrible customer service, 3 replacements for an insurance claim on a watch which they could not…read moreactivate. Every visit was approximately 1 hour. Could not resolve my issue. Their solution was attempt it at home bring it back for a 4th time incase we need to replace it. Honestly don't waste your time or money.

Stephanie is a worthless human being. Refused to take a…read morecash payment because I mentioned that they have shitty service. Then refused my business. I have no problem going to another store and as I'm walking out, she says have a shitty day. I had my fair choice of words, but my attitude shouldn't matter when I'm trying to make a payment. You guys hired some pretty awesome people. I will never be back here, and I am filing a formal complaint with corporate.

Had me waiting 30 minutes, didn't even greet me the customer he was with did just to not even be…read moreable to help. They either need another person to help customers so time isn't being wasted while they help one person at a time or get someone whos able to multitask.

Jose, apparently the Assistant Manager of this branch, treated me and my daughter dismissively. We…read morewere not there 10 minutes and already he decided that our "concern" is not valid enough to give us his precious time. Mind you, there were no other customers waiting but us. He was very, very rude to us. Very poor treatment of customers. He needs to check his attitude! Im considering transferring to a different service provider because of the way we were treated. Zero star for his attitude!!!!

T-Mobile is the WORST cell service I have endured. DO NOT set up service with this company. If you…read moreare with Sprint be prepared to lose your coverage. I did the sim card update and now I have NO SERVICE for 6 weeks. I call. I beg. I do all the troubleshooting. Nothing works. Hundreds of my neighbors in LA County are also stuck without cell service and we are filing a class action lawsuit. If you have been affected by this, please contact the BBB, FCC and The Department of Consumer Affairs. Do not let talk you into buying a new cellphone. That is not the answer. T-Mobile has no integrity.

My guy Jack bought a phone from Cricket but I think he got a used phone because when he went to…read moredownload the WhatsApp it had numbers already programmed in the phone. But you don't need ID to get a phone. The whole process took like 30 mins thanks Abraham but he needs a New Phone Not a refurbished phone.This phone cost him $175 he needs a new one not a refurbished one. And the name on the phone said Ushaunda Owens. That was not the way it was suppose to be.

Christian was great ! Helped my boyfriend get a new phone! Super friendly and very helpful…read more Definitely coming back to this cricket for anything involving my phone!

I am reviewing the Verizon store located on Trade Center Dr. It is surrounded by Lowe's, Wendy's,…read moreand Starbucks. This particular Verizon is a company store owned by Verizon. I have seen some reviews mixed with this Verizon store that concern another nearby Verizon store located next to Applebee's and Ashley Furniture. The other Verizon store is not a company store and does not share the same store representatives. I was in need of upgrading four lines on my account. The debut of the new iPhone 16 lineup was my queue to purchase upgrade phones. I attempted to use the Verizon website to place the order, but its shopping cart system didn't leave me feeling confident that everything was matching up. Additionally, I used the Verizon live chat to ask questions about the new Ultimate series of plans. Frustratingly, the chat agent was the least helpful Verizon representative I've ever been paired with. She gave me several incorrect answers. I knew I needed in-person help. Off to the Verizon store I went. The Verizon store is in a small shopping center that has plenty of standard parking. There are two accessible parking spaces. The Verizon store staff made a first great impression by immediately rushing to the door to hold it open so I could enter with a wheelchair. I was assisted by Verizon store rep Kevin. Kevin helped my family and I find the solutions we needed to accomplish my transactional needs. Kevin was knowledgeable about Verizon promotions, plans, professional discounts, and how to best place our orders to ensure they would arrive on time. My experience with Kevin is what the website and live chat could not offer me. The store had a remodel a couple of years ago. I didn't find the previous setup of the store to be completely accessible. However, the new setup includes several accessible elements such as an accessible height (lower) customer counter for people in wheelchairs and an online order pick up kiosk that has wheelchair height lockers on the bottom row. Though I hope the inside of the locker follows 2010 ADA Standards § 308 for minimum and maximum reach heights for people in wheelchairs. In this case, bottom shelf in the accessible labeled pick up lockers should be at least 15 inches above the floor so a person in a wheelchair can easily retrieve an item from within the locker. All of the employees seem genuinely engaged with the customers. I even saw the security guard bring a chair out for a person with a disability that does not allow them to stand for an extended time. This made me feel even better about my decision to patronize this particular Verizon store. Though it is unfortunate that not every problem can be easily solved by a store rep because of the nature of wireless phone contracts and upgrade terms and conditions, I believe the reps in this Verizon store do their very best to do right by their customers. I had to go back to the Verizon store the following day to change one of my upgrade phone orders to a different phone model. The staff had the door wide open for me to enter with my mobility aid even before I reached the door. That impressed me. Kevin again assisted me and helped me reach the best option to complete my change. He stood by and made sure I got exactly what I needed while I chatted on the phone with a higher level Verizon customer service rep that could do what I needed to be done. During my time in the store, I saw the store reps engaged with customers and making sure they left the store with full understanding and satisfaction. Thank you Kevin and the rest of the Verizon store team!

Worst service on top of worst customer service ever. This company successfully managed to ruin my…read morelife, I hope to God that every single person working here gets their life ruined just like how they did to me. Even when trying to switch out of this company they make it so unbearably difficult. I sincerely wish this company can go bankrupt and never rear its ugly head ever again. They do this on purpose, they get a real kick out of making their customers so angry to the point where they cause unbearable amounts of frustration. Too much of my time and energy has been wasted calling Verizon so they can fix their worthless mistakes. All I ever wanted to do was just do my job successfully, and this company made sure that i dont. This affected my personal life, now I will pray each night that this company will be ruined forever. I trust my prayers with God because he always answers; I can't wait to see the results.