WOW WOW WOW! This location's staff is stellar. However, there is a particular sales agent who is…read moreexceptional. Her name is Lea! My sister got her first upgrade iPhone in 6 years, so this was a very special visit. To say Lea's proficiency, knowledge of product and plan policy was above average would be an understatement. She assessed the clients needs from head to toe. Then walked us through the best options to satisfactory. This was by far... THEE BEST customer service I have ever had in a phone store. Hands down. The overall staff was very on point. Great Job team T-Mobile. And Thank You Lea!

Every time I visit this location staff is extremely friendly and helpful very knowledgeable have…read morebeen able to assist me in my situation with my phone being a self employed person and running a small business is hard enough add having an issue with your phone and these people always help

I use this place to pick up Wish packages. The owner is always nice. The location is sketchy…read morebecause if the area but not because of the business.

Absolutely not not go to him, I completely forgot to check the reviews before I went , he was…read moresupposed to fix the back screen and do a battery replacement on my iPhone, I called prior and mentioned i was going to be in that area on Sunday, which he explained he's usually not open but he had some other customers to pick up their phone, we agreed on a set price and what exactly what I wanted, I came in on Sunday morning around 11am and dropped off my phone , two hours later I show up to pick up my phone and it's extremely overheated and the screen on the left side was popped out to where I had to push it back in, paid him and left , not even five minutes after leaving my phone died, I let it cool down and charge for an hour, and it never came back on , I called him around 4pm and politely asked if he could fix it, and explained what happened he tried to get me to meet him the next day , I got him to meet me a little while after that after calling so much he picked it up and when I came to pick up my phone after two hours , he had "already fixed it" but I didn't think to call us to pick it up, I was still bring respectful to him and I asked him what was the cause of it so I can know if it was because it overheated, he told me that he didn't know what happened and that he couldn't give me an exact answer, than I proceeded to say what am I gonna do if it happens again, he proceeds to tell me to come back if it does, but to "NOT LET IT DIE AGAIN" to keep it always charged so it wouldn't happen again, I said absolutely not and told him to put my old battery back into my phone and take whatever battery he put in out, come to find out that he never gave me a new battery. He gave me an old battery he already had, he replied with " first come first serve, and I honestly didn't think you were gonna come in today" , the communication wasn't off or misinterpreted he did what he wanted to do and he was being sneaky before he supposedly sold the other battery. He never mentioned before fixing my phone. He didn't have it. He did what he wanted to, and tried to refer me to his friend, I asked him how much the battery was so I can get that refund and he tried to tell me it was $25 for a new battery and that he could give us 25 in cash , Mind you my total total was supposed to be $255 , do not get battery replacements from hector or his establishment!!!!

Very good fast service and good prices ! Its inside wallmart on the far back side would come again !read more

Went to get my phone fixed recently now my front camera doesn't work , the lady that works gave me…read morea fake iPhone screen that wasn't capable

They were the only one in town that could fix my iPhone, and they did. I wasted time and money at…read moreanother iPhone repair shop only to bring it to Nextgen and have my phone fixed in 30 minutes for half the price I had already paid. Great work, great knowledge. Thank you.

Gave them my 400 dollar laptop it's been 6 weeks.. paid them for a phone I never got. This guy…read moreorder me a phone from Walmart and takes it apart putting a back on it he already had to convince me it was the phone I asked for. Mind you the back is not even connected to the phone. Why would you order me a phone then start taking it apart before it gets to me. I'm not understanding why it takes 5 weeks for a laptop. He doesn't call you to update you weeks go by then he says he just learned something he could of called and said. I have asked for my 165 dollars back and my laptop I will go to Walmart or something. Update!!! I left a review a few days went by I went to check on my laptop he never fixed it because he was upset about my review which is my right. And said he left a message which is a lie. But overall he had my laptop for 6 weeks didn't do anything and never even called to leave an update or say he wasn't going to fix it. The laptop is in worse condition. No telling what he did internally out of anger. Out off all the mess he responded to this review he could of just let me know longer wanted to do the job he was paid too Please do not go here

I stopped by to pick up my free aluminum tumbler…read more Upon entering, I was greeted promptly by an associate. Informed me that if I'm there to pick up the tumbler to just press redeem and go get it. It was an easy one. Yay!!! Inside there were a few associates that were tending to customers. And some re arranging the phones and more. Private parking lot. Located beside Hawaiian BBQ.

We Went to go get a new phone with my dad and Waited too long to get helped from one of the…read moreemployees and manager was very rude and kept walking away and ignored us. Abraham noticed us and helped us out quickly. He was very professional and such a sweetheart to both us and my husband. He was very patient with our situation and helped run the process smoothly. I will say the manager there was very rude and she kept telling him he's taking so long and it made us feel uncomfortable and feel bad.

Worst customer service. I left Verizon to go to spectrum and now I can't see my account. I can't…read morepay them unless I'm doing it in person. Because I don't have an account I can't see my account in my My Verizon app and they won't let me pay over the phone Worst service ever I'm so happy. I switched to Spectrum way better customer service and I am saving a lot of money. See ya

I had an extremely frustrating experience at this location. Very poor customer service. I called…read morethis Verizon location ahead of time to ask if I could get my SIM card replaced because it stopped working. The woman who answered the phone told me they had SIM cards available and that I could get a replacement. When I arrived at the store, the employee helping me immediately said my phone was "old" and needed to be replaced. He kept pushing upgrades and trade-in options even after I clearly explained that there is nothing wrong with my phone--it works perfectly fine, the SIM card is the issue. He kept pushing sales instead of addressing the issue. When I asked for the SIM replacement I was told they don't have any and that I could not be helped unless I upgraded my phone, which directly contradicted what I was told on the phone. He continued insisting I buy a new phone instead of addressing my actual problem. I left frustrated and disappointed. The employee was dismissive, unhelpful, and misleading. This location clearly prioritizes sales over customer service. I will not be coming back. Now I understand why they only have 2 stars. Zero stars if that were an option.

I came in on at 4:00pm 4/25/2026 I forgot the lady name I think it was Rosa something she work in…read morethe middle any way she was really nice helpful fast at help me set up everything. She really deserves a raise.

I rarely leave bad reviews, but this experience absolutely deserves one…read more On January 23, 2026, I was stopped in Walmart by a third-party Spectrum rep who convinced me to switch from Verizon Home Internet and port over four mobile lines, promising major savings. He even warned me not to listen to the Spectrum store reps. I didn't listen--and that was a mistake. After waiting three hours at the Spectrum store, the in-store rep told me the third-party rep "screwed everything up" and said he would fix it. I entered around 3 PM and was the last person to leave at closing. I went home with equipment that didn't work. The next day, nothing worked. I returned to the store and waited another 3.5 hours, only to be told I was still tied to Verizon Home Internet. After more failed attempts at home, I learned the "new" equipment I was given was assigned to another customer's account. As of February 9th, this was STILL not fully resolved. It took three tech visits to finally get internet and cable working. One tech spent over three hours at my home and was openly frustrated with Spectrum's own support. The mobile service has been just as bad. Only yesterday did my two iPhone lines finally work properly. Today, I was told the buyout promotion would only be $222 due to a "technicality" on a Verizon bill. They claimed one line only had three payments, ignoring the fact that the LINE is four years old and the phone was a replacement. The employees tried, but Spectrum's systems are broken. Spectrum Internet is solid. Spectrum Mobile is misleading and not worth the headache. DO NOT SIGN UP.

Absolutely the Worst customer service I've ever had , chris was very rude to me after i told him i…read morewasn't interested with him only the reason I came in he was on the phone the whole time and didn't want to answer my questions after some time he tried to offer me pills I said I don't do that , this is very unacceptable behavior from this place ,0/5

My phone was acting crazy and Emmanuel was a super hero and provided excellent service.read more

I got my phone screen replaced here the other day. The screen was turning off in sunlight after the…read morereplacement of the screen. Came back a couple weeks later and they replaced the screen under warranty

Brought my son in here for a new case and screensaver and the gentleman working the counter was so…read morenice. It's very refreshing to get customer service that is genuinely nice. There's a lot of cases and cases for ear buds. This is located right inside of Walmart right in front of the checkout.